Corporate Director of Operational Support

Job Title: Corporate Director of Operational Support

Company: Charlestowne Hotels

Location: Mt. Pleasant, SC

Reports to: Chief Operating Officer

About Us:

Charlestowne Hotels is a leading full-service hospitality management company specializing in independent, lifestyle, soft-branded, and franchise properties across the United States. With a diverse portfolio that spans boutique hotels, luxury inns, and full-service resort hotels, Charlestowne Hotels is committed to operational excellence, innovative strategy, and delivering exceptional guest experiences. Our culture fosters a collaborative and entrepreneurial approach to hotel management, allowing our properties and teams to achieve success while maintaining their unique character.

Position Overview:

The Director of Operational Support will play a critical role in enhancing operational efficiency, streamlining processes, and ensuring the seamless execution of key initiatives. This position serves as a bridge between home office leadership and on-the-ground operations, providing project oversight, data-driven insights, and strategic support to optimize performance across Charlestowne Hotels' portfolio.

This role is ideal for a highly organized, analytical, and execution-focused professional who thrives in a fast-paced environment and is passionate about operational excellence. The Director of Operational Support will work closely with senior leadership, Operations Directors, and cross-functional teams to ensure alignment and accountability on company-wide initiatives.

Responsibilities:

• Partner with senior leadership to develop and implement operational strategies that drive efficiency and performance across all properties.
• Provide support in managing key initiatives, ensuring projects are executed on time, within scope, and aligned with company objectives.
• Identify bottlenecks in processes and implement solutions that streamline workflow and improve efficiency.
• Serve as the central point of coordination for cross-functional initiatives, ensuring clear communication and accountability.
• Track progress, anticipate challenges, and proactively address issues to keep initiatives moving forward.
• Work with property leadership to ensure best practices and operational improvements are effectively adopted.
• Collect, analyze, and interpret operational data to provide leadership with actionable insights.
• Develop reports and dashboards that track key performance indicators (KPIs) and highlight opportunities for optimization.
• Support financial and operational planning by providing data-driven recommendations.
• Evaluate current workflows and operational processes, identifying areas for improvement and implementing best practices.
• Ensure consistency in execution across properties by developing and maintaining operational guidelines and playbooks.
• Collaborate with teams to implement technology and tools that enhance operational efficiency.
• Assist in preparing executive reports, presentations, and analysis for leadership meetings and strategic planning.
• Reduce administrative burden on senior leadership by managing projects, follow-ups, and operational tasks that require execution support.
• Act as a trusted resource for the COO and Operations Directors, ensuring their time is focused on high-impact initiatives.

Qualifications:

• 5+ years of experience in hotel operations, hospitality management, or a related field (multi-property experience preferred).
• Strong background in operational strategy, process improvement, or project management within the hospitality industry.
• Proven ability to analyze complex data, translate insights into actionable strategies, and drive results.
• Highly organized with strong project management skills, including the ability to prioritize tasks and manage multiple initiatives simultaneously.
• Excellent communication and presentation skills, with the ability to engage both senior leadership and on-property teams.
• Strong proficiency in Microsoft Office and Google environments and experience with project management or data visualization tools.
• Ability to travel as needed to support properties and initiatives.

We Offer:

Charlestowne Hotels offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, professional development opportunities, and a supportive work environment.

To Apply:

If you are a dynamic and experienced human resources professional seeking an opportunity to contribute to the success of our hospitality management organization and its growth, please submit your resume and cover letter to careers@charlestownehotels.com.

Charlestowne Hotels is an equal opportunity employer.