Corporate Training Manager
Apply NowCompany: TREGO DUGAN AVIATION of GRAND ISLAND, Inc.
Location: Nashville, TN 37211
Description:
The Corporate Training Manager is responsible for conducting initial and recurrent training for above and below wing operations system wide including but not limited to, ramp operation, customer service, ACAA, GSE, weight and balance, aircraft appearance, safety and security. This position is responsible for the overall management of training compliance system wide and development of internal training material.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages initial and recurrent training in all areas mentioned above system wide.
Train and implement system-wide training procedures for the handling of specific carrier contract.
Manage station trainer personnel, ensuring qualifications are up to date and all trainers are aware of airline training updates and changes. Perform audits to ensure airline carrier's policies and procedures are implemented, pro-active, adapt to regulatory requirements and company changes.
Assists Station Trainers, as necessary.
Develop and maintain TDA specific training modules.
Evaluate and supervise customer service and ramp procedures safety and compliance.
Create and maintain all training records per company, carrier, and FAA regulations.
Audit station records; identify discrepancies, errors and schedule corrective action and training.
Tracks agents progress, both initial and recurrent, to ensure all WBTs are completed by the deadlines.
Serve as a subject matter expert on behalf of training during company audit reviews, event investigations, and safety risk assessments. Manage TDA manual system.
Create and update as needed the initial and recurrent training syllabus to comply with company, carrier, and FAA guidelines. Coordinates station cross-product training with Customer Service and/or Ramp Manager, General Manager and Training Manager. Assists with new station openings.
Act as a Committee member for various departmental and company meetings.
Perform other duties in supporting Training department's goals and objectives.
Assist the department in the achievement of corporate and departmental goals and improve the overall product. Ability to communicate orally and in writing to students, subordinates, and upper-level management.
Other duties as assigned.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.
COMPETENCY/BEHAVIORAL REQUIREMENTS:
Be pleasant and professional with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to detail
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Develop one's own ways of doing things abiding by to company and airline's policies and procedures, guides oneself with little or no supervision, and depends on oneself to get things done
Be persistent in the face of obstacles
PHYSICAL DEMANDS:
Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for distance up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. May stand up to four hours at a time. Must have sufficient vision and ability to safely perform the essential functions of the position.
WORK ENVIRONMENT:
Exposure to outdoor environment, high noise levels - line / ramp operations (hearing protection provided), cold and wet environment - observing winter operations / ground de-icing (safety / visibility personal protective equipment provided).
The ability to travel domestically (up to approximately 60% of the work month).
TRAVEL REQUIREMENTS
Travel requirements include Audits, Meetings, Conferences and Training. (35 - 60%). Travel consists of day, overnight, multi-day trips, and multi week trips.
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Must be willing to work a flexible schedule including nights, weekends, and holidays.
OTHER REQUIREMENTS AND QUALIFICATIONS:
Education: Bachelor's Degree. Combination of Education and Experience will be considered.
Experience: Minimum 2 to 5 years Customer Service, Ramp Operations experience, or equivalent training / education.
Minimum 1 year as a Customer Service or Ramp Lead, Supervisor, or equivalent experience / training.
Previous experience as customer service agent or ground operations agent and able to teach customer service or ground operations skills not required but a plus.
Knowledge: Strong working knowledge of PC computers, Word, Excel, and PowerPoint programs.
Strong working knowledge of airlines policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages initial and recurrent training in all areas mentioned above system wide.
Train and implement system-wide training procedures for the handling of specific carrier contract.
Manage station trainer personnel, ensuring qualifications are up to date and all trainers are aware of airline training updates and changes. Perform audits to ensure airline carrier's policies and procedures are implemented, pro-active, adapt to regulatory requirements and company changes.
Assists Station Trainers, as necessary.
Develop and maintain TDA specific training modules.
Evaluate and supervise customer service and ramp procedures safety and compliance.
Create and maintain all training records per company, carrier, and FAA regulations.
Audit station records; identify discrepancies, errors and schedule corrective action and training.
Tracks agents progress, both initial and recurrent, to ensure all WBTs are completed by the deadlines.
Serve as a subject matter expert on behalf of training during company audit reviews, event investigations, and safety risk assessments. Manage TDA manual system.
Create and update as needed the initial and recurrent training syllabus to comply with company, carrier, and FAA guidelines. Coordinates station cross-product training with Customer Service and/or Ramp Manager, General Manager and Training Manager. Assists with new station openings.
Act as a Committee member for various departmental and company meetings.
Perform other duties in supporting Training department's goals and objectives.
Assist the department in the achievement of corporate and departmental goals and improve the overall product. Ability to communicate orally and in writing to students, subordinates, and upper-level management.
Other duties as assigned.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.
COMPETENCY/BEHAVIORAL REQUIREMENTS:
Be pleasant and professional with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to detail
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Develop one's own ways of doing things abiding by to company and airline's policies and procedures, guides oneself with little or no supervision, and depends on oneself to get things done
Be persistent in the face of obstacles
PHYSICAL DEMANDS:
Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for distance up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. May stand up to four hours at a time. Must have sufficient vision and ability to safely perform the essential functions of the position.
WORK ENVIRONMENT:
Exposure to outdoor environment, high noise levels - line / ramp operations (hearing protection provided), cold and wet environment - observing winter operations / ground de-icing (safety / visibility personal protective equipment provided).
The ability to travel domestically (up to approximately 60% of the work month).
TRAVEL REQUIREMENTS
Travel requirements include Audits, Meetings, Conferences and Training. (35 - 60%). Travel consists of day, overnight, multi-day trips, and multi week trips.
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Must be willing to work a flexible schedule including nights, weekends, and holidays.
OTHER REQUIREMENTS AND QUALIFICATIONS:
Education: Bachelor's Degree. Combination of Education and Experience will be considered.
Experience: Minimum 2 to 5 years Customer Service, Ramp Operations experience, or equivalent training / education.
Minimum 1 year as a Customer Service or Ramp Lead, Supervisor, or equivalent experience / training.
Previous experience as customer service agent or ground operations agent and able to teach customer service or ground operations skills not required but a plus.
Knowledge: Strong working knowledge of PC computers, Word, Excel, and PowerPoint programs.
Strong working knowledge of airlines policies and procedures.