Counseling Center Clinical Director

Title Code: 60HEA003

Role Title: Clinical Director LICSW

FLSA Status: Exempt

Union Status: None

Job Level: 60

Department: 22 - Healthcare

Pay Range: $88,800 to $133,200 annually

Reports To: Chief Program Officer

Supervisor Responsibilities: Yes

Revision Date: 4/3/2025

Position Overview:

The Clinical Director LICSW is a leader who exemplifies excellence in the delivery of mental health services, and a change manager overseeing the program's development and design. Provides oversight of quality, compliance, outcomes. Oversee staff safety, service delivery, and financial performance. Help to create an agency-wide behavioral health system across M.O.C.'s continuum of care with oversight of M.O.C.'s behavioral health expansion. Foster a culture of trust, innovation, openness, collaboration, and mutual respect.

Essential Duties and Responsibilities:

• Provide supervision to clinical and administrative staff, including their recruitment, hiring, training, and professional development.
• Continuously monitor the clinical competencies of staff and the effectiveness of services, taking appropriate action as needed to ensure excellence in these areas.
• Hold staff accountable to high expectations of performance by articulating expectations, monitoring performance, and providing consistent feedback.
• Oversee MOC's utilization review and quality assurance activities, contributing as the lead member of the clinical Multi-Disciplinary Team.
• Actively cultivate and maintain collaborative working relationships with internal M.O.C. programs and staff.
• Serve as the clinic spokesperson, advising M.O.C. staff on mental health related issues and making meaningful contributions both internally and to external organizations through in-services.
• Review and update annually the outpatient clinic's policy and procedure manual.
• Prepare operational reports and analysis to identify trends, establish metrics of success, and recommend solutions as it pertains to staff productivity.
• Actively resolve client crises, including participation in after-hours on call rotation.
• Provide direct psychotherapy to clients in a manner commensurate with their needs and industry best practice standards as part of a caseload.
• Ensure that M.O.C.'s mission, vision, values, operating principles, and strategic direction are consistently communicated and evident.
• Maintain program compliance with all regulatory, accreditation, and contractual requirements.
• Adhere to all applicable regulatory, accreditation, and professional ethics standards.

Required Qualifications and Skills:

• Independent clinical licensure (LICSW) in the state of Massachusetts.
• Eligible for credentialing with Medicare and MCO's.
• A minimum of 5 to 10 years of experience in the management of behavioral health operations in Massachusetts.
• An in-depth working knowledge of administration and operations with a strong emphasis on, and an understanding of financial management, strategic planning, client care, quality assessment and improvement, risk management, employee relations and human resource management.
• Experience with networking and start up programs preferred.
• Knowledge and experience working with a range of clinical presentations and client populations.
• Ability to work both in the office and remotely from home.
• Ability to manage multiple programs and/or service systems.
• Strong computer technology skills, including the ability to conduct telehealth sessions and use electronic health records.
• Excellent organizational, communication skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $88,800 to $133,200 annually will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate's exact placement will be determined based on factors consistent with MOC's compensation framework. MOC offers a competitive benefits package:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

Research shows that candidates from marginalized populations are less likely to apply for jobs unless they believe they meet every single one of the qualifications in a job description. Making Opportunity Count is committed to building a diverse, equitable, and inclusive organization. We strongly encourage interested individuals to apply, even if they don't believe they have every quality, strength, and experience listed above. We especially encourage applicants with the lived experience to apply for roles in our organization.

EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.