CPI Master Investigator Supervisor I/II
Apply NowCompany: Health and Human Services Commission of Texas
Location: Austin, TX 78745
Description:
WHY WORK FOR DFPS?
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title: CPI Master Investigator Supervisor I/II
Job Title: CPI Master Invest Supv II
Agency: Dept of Family & Protectve Svc
Department: SO Invest Div Master INV
Posting Number: 5097
Closing Date: 05/08/2025
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Shift: Day
Additional Shift:
Telework:
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 14000 SUMMIT DR
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata
MOS Codes:
31D, 35L, 35M, 68X, 73A, 311A, 351L, 351M, HM, IS, NC, 183X, 230X, 683X, 783X, IV, MST, INV, ISS
OAP12, 0149, 5821, 5822, 5832, 1N0X1, 4C0X1, 4E0X1, 14NX, 42SX, 43HX, 71SX, 0868, 66C, 47L, 66R
67D, L24A, 001387
Brief Job Description:
Master Investigation Supervisors are responsible for mentoring new supervisors, assisting in areas of the states with supervisor vacancies, and assisting in special projects. Master Investigation Supervisor will supervise staff and manage unit operations to achieve project goals and objectives for services delivered by monitoring caseloads, consulting with staff on case issues, approving leave, evaluating performance and holding unit meetings. Preforms advanced consultative protective services work in Child Protective Investigations. Work involves providing consultation and assistance to staff and supervisors regarding complex protective services case and issues serving as peer supervisor mentor. Serves as a peer supervisor for supervisors who are in their first three - six months of supervision. Will guide supervisors in making appropriate case decisions and follow up; will provide input and guidance on case decisions ensuring best practice principals are followed. This position will make decisions on cases and issues that promote and demonstrate appropriate respect for cultural diversity. Master Investigation Supervisor will assist in designing and implementing program/unit expectations and procedures. Will also help in supervisor development as it relates to risk and safety assessments to achieve and enhance quality performance of Investigations and staff. Travel = 50 percent of time This position may be housed in any Region.
Essential Job Functions (EJFs):
Manages Master Investigator caseworkers who travel across the state to assist with investigations.
Plans and manages unit operations to achieve project goals and objectives for services delivered by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.
Interprets program policy and procedures to unit staff, other agency staff, and the general public.
Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
Develops and maintains effective working relationships between Child Protective Investigation staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
Interprets regional and county data relating to workloads, FTE's and other factors that correlate to MI deployments.
Manages and develops staff through training, field visits with staff, review of data warehouse reports, individual conferences, unit meetings and review of IMPACT documentation.
Performs other duties as assigned and required to maintain unit operations.
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
Attends work regularly in accordance with agency leave policy.
Knowledge, Skills and Abilities (KSAs):
Knowledge of agency policies and procedures.
Skill in effective verbal and written communication.
Skill in establishing and maintaining effective communication.
Ability to operate a personal computer and use various software packages
Ability to prepare clear and concise reports.
Ability to gather, assemble, correlate and analyze facts
Ability to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, and faiths or religions in a manner that recognizes, affirms, and values the worth of individuals, families, tribes, and communities, and protects and preserves the dignity of each
Ability to articulate an understanding of the intersection between race and poverty and the difference in outcomes and conditions that exist among specific groups as compared to other groups due to unequal treatment or services.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Child Protective Services Supervisor I: A bachelor's degree from an accredited college or university, plus eighteen months of full-time experience in Child Protective Services* or child placement services** in a public social services agency OR Currently employed as a Child Protective Services Supervisor I in Family and Protective Services. OR previously employed as a Child Protective Services Supervisor I in Family and Protective Services.
Child Protective Services Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and completion of the Child Protective Services Supervisor Certification OR Currently employed as a Child Protective Services Supervisor II in Family and Protective Services OR Currently employed in a Family and Protective Services management position in the Child Protective Services program at a level above Child Protective Services Supervisor AND prior experience as Child Protective Services Supervisor in Family and Protective Services OR previously employed as a Child Protective Services Supervisor II.
*Child Protective Investigation is professional social work where primary duties are providing social casework services to abused, neglected, or exploited children and their families; or in recruiting, studying, and certifying foster and adoptive homes.
**A Child placement service is the decision-making process around placing and monitoring children in licensed 24-hour childcare facilities and in adoptive placement in compliance with state and federal regulations.
Additional Information:
Investigations: The role of an investigative supervisor is a fast-paced, high energy position requiring daily assessment and decision-making of child safety issues. One must possess the initiative to independently organize and manage numerous tasks associated with the position. This position has daily contact with staff and stakeholders regarding case decisions that frequently requires availability outside the hours of 8 - 5. This position is responsible for reading numerous cases and screening intakes on a daily basis to determine child safety. This position may be housed in any Region.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver's record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title: CPI Master Investigator Supervisor I/II
Job Title: CPI Master Invest Supv II
Agency: Dept of Family & Protectve Svc
Department: SO Invest Div Master INV
Posting Number: 5097
Closing Date: 05/08/2025
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Shift: Day
Additional Shift:
Telework:
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 14000 SUMMIT DR
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata
MOS Codes:
31D, 35L, 35M, 68X, 73A, 311A, 351L, 351M, HM, IS, NC, 183X, 230X, 683X, 783X, IV, MST, INV, ISS
OAP12, 0149, 5821, 5822, 5832, 1N0X1, 4C0X1, 4E0X1, 14NX, 42SX, 43HX, 71SX, 0868, 66C, 47L, 66R
67D, L24A, 001387
Brief Job Description:
Master Investigation Supervisors are responsible for mentoring new supervisors, assisting in areas of the states with supervisor vacancies, and assisting in special projects. Master Investigation Supervisor will supervise staff and manage unit operations to achieve project goals and objectives for services delivered by monitoring caseloads, consulting with staff on case issues, approving leave, evaluating performance and holding unit meetings. Preforms advanced consultative protective services work in Child Protective Investigations. Work involves providing consultation and assistance to staff and supervisors regarding complex protective services case and issues serving as peer supervisor mentor. Serves as a peer supervisor for supervisors who are in their first three - six months of supervision. Will guide supervisors in making appropriate case decisions and follow up; will provide input and guidance on case decisions ensuring best practice principals are followed. This position will make decisions on cases and issues that promote and demonstrate appropriate respect for cultural diversity. Master Investigation Supervisor will assist in designing and implementing program/unit expectations and procedures. Will also help in supervisor development as it relates to risk and safety assessments to achieve and enhance quality performance of Investigations and staff. Travel = 50 percent of time This position may be housed in any Region.
Essential Job Functions (EJFs):
Manages Master Investigator caseworkers who travel across the state to assist with investigations.
Plans and manages unit operations to achieve project goals and objectives for services delivered by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.
Interprets program policy and procedures to unit staff, other agency staff, and the general public.
Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
Develops and maintains effective working relationships between Child Protective Investigation staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
Interprets regional and county data relating to workloads, FTE's and other factors that correlate to MI deployments.
Manages and develops staff through training, field visits with staff, review of data warehouse reports, individual conferences, unit meetings and review of IMPACT documentation.
Performs other duties as assigned and required to maintain unit operations.
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
Attends work regularly in accordance with agency leave policy.
Knowledge, Skills and Abilities (KSAs):
Knowledge of agency policies and procedures.
Skill in effective verbal and written communication.
Skill in establishing and maintaining effective communication.
Ability to operate a personal computer and use various software packages
Ability to prepare clear and concise reports.
Ability to gather, assemble, correlate and analyze facts
Ability to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, and faiths or religions in a manner that recognizes, affirms, and values the worth of individuals, families, tribes, and communities, and protects and preserves the dignity of each
Ability to articulate an understanding of the intersection between race and poverty and the difference in outcomes and conditions that exist among specific groups as compared to other groups due to unequal treatment or services.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Child Protective Services Supervisor I: A bachelor's degree from an accredited college or university, plus eighteen months of full-time experience in Child Protective Services* or child placement services** in a public social services agency OR Currently employed as a Child Protective Services Supervisor I in Family and Protective Services. OR previously employed as a Child Protective Services Supervisor I in Family and Protective Services.
Child Protective Services Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and completion of the Child Protective Services Supervisor Certification OR Currently employed as a Child Protective Services Supervisor II in Family and Protective Services OR Currently employed in a Family and Protective Services management position in the Child Protective Services program at a level above Child Protective Services Supervisor AND prior experience as Child Protective Services Supervisor in Family and Protective Services OR previously employed as a Child Protective Services Supervisor II.
*Child Protective Investigation is professional social work where primary duties are providing social casework services to abused, neglected, or exploited children and their families; or in recruiting, studying, and certifying foster and adoptive homes.
**A Child placement service is the decision-making process around placing and monitoring children in licensed 24-hour childcare facilities and in adoptive placement in compliance with state and federal regulations.
Additional Information:
Investigations: The role of an investigative supervisor is a fast-paced, high energy position requiring daily assessment and decision-making of child safety issues. One must possess the initiative to independently organize and manage numerous tasks associated with the position. This position has daily contact with staff and stakeholders regarding case decisions that frequently requires availability outside the hours of 8 - 5. This position is responsible for reading numerous cases and screening intakes on a daily basis to determine child safety. This position may be housed in any Region.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver's record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.