Credit & Collections Manager
Apply NowCompany: Bridgeway
Location: Coraopolis, PA 15108
Description:
About Bridgeway
Bridgeway is a rapidly growing Pittsburgh based company that is already among the country's largest specialty transportation providers. Join an exciting and dynamic work environment where Team Members work together to deliver world class support to our customers, drivers, agents and carriers. With over a half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country's toughest transportation problems. Join our Team and become the Future of Freight!
About the Position
The Credit & Collections Manager coordinates credit risk management and customer bad debts/collections activities.
The Manager position is a key customer service role for the company due to continuous direct interaction with a network of over 200 agent and company terminal locations. The role requires simultaneous focus on customer service, process efficiency, and performance management. The successful Manager is a strong leader who desires to coach/mentor others and displays a passionate pursuit of excellence within a high-volume, high-intensity environment.
Responsibilities:
Requirements
Preferred Attributes/Accomplishments
The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information or other categories protected by law.
Bridgeway is a rapidly growing Pittsburgh based company that is already among the country's largest specialty transportation providers. Join an exciting and dynamic work environment where Team Members work together to deliver world class support to our customers, drivers, agents and carriers. With over a half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country's toughest transportation problems. Join our Team and become the Future of Freight!
About the Position
The Credit & Collections Manager coordinates credit risk management and customer bad debts/collections activities.
The Manager position is a key customer service role for the company due to continuous direct interaction with a network of over 200 agent and company terminal locations. The role requires simultaneous focus on customer service, process efficiency, and performance management. The successful Manager is a strong leader who desires to coach/mentor others and displays a passionate pursuit of excellence within a high-volume, high-intensity environment.
Responsibilities:
- Manages performance of Credit/Collections department in multiple office locations, encompassing one supervisor and seven associate staff members. Establishes departmental processes and procedures and ensures SOP documentation is current and accurate.
- Provides leadership in process automation and efficiency improvement efforts, partnering with IT development resources on the design and maintenance of proprietary applications and evaluation/maintenance of purchased software solutions
- Develops staff through coaching and mentoring activities, instills accountability through performance measurement in the context of defined goals and objectives. Executes effective performance redirection when needed.
- Makes decisions within scope of authority on escalated customer credit limit decisions. Refers with recommendations to executives regarding credit decisions beyond scope of authority.
- Continuously reviews the status of delinquent accounts and collaborates with staff on next steps. Reviews accounts to be recommended for write off. Initiates collection activity on all bad debts, reviews accounts for agency placement and monitors progress. Negotiates settlements as directed by executives.
- Effectively communicates with co-workers, management, drivers and other stakeholders in a courteous and professional manner.
- Conforms with and abides by all regulations, policies, work procedures and instructions.
- Other duties as assigned.
Requirements
- Bachelor's Degree in a business or finance/accounting discipline.
- 10-15 years of progressive private industry experience, with at least 3 years in a supervisory role.
- 5 years of direct experience in B2B collections
Preferred Attributes/Accomplishments
- Direct experience in the trucking or other transportation services industries (freight brokerage, third-party logistics) is strongly preferred.
- Demonstrated experience participating in cross-functional teams to effect business efficiency and process automation improvements relevant to business services.
The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information or other categories protected by law.