CRM Developer

Location: Harrisburg, PA
Position Type: Hybrid
Hybrid/Onsite Schedule: 1 week a month onsite
Contract Length: 30 months

Position Overview:

As a CRM Developer, you will configure and develop Microsoft Dynamics 365 CE solutions, ensuring seamless integration with platforms such as Contact Center applications, SAP, self-service portals, and payment gateways. You will work collaboratively within cross-functional teams in an Agile environment to deliver high-performing, user-centric solutions while supporting training, change management, and user adoption. The role includes aligning technical customizations with business needs, contributing to CI/CD pipelines, and adhering to established standards and best practices throughout the software development lifecycle.

Duties:

• Configure and develop Microsoft Dynamics 365 CE based on Agile backlog requirements.
• Define functional requirements and implement integrations with systems such as Contact Center applications, self-service portals, SAP, and payment gateways.
• Configure Dynamics 365 CE applications to meet specific business needs, including Omnichannel features like Channels, Workstreams, and Unified Routing.
• Ensure seamless integration, performance, and efficient data flow across connected systems.
• Collaborate with technical teams to align customizations and integrations with functional requirements.
• Provide ongoing support, maintenance, and optimization of Dynamics 365 CE solutions.
• Identify and implement enhancements to improve system functionality and user experience.
• Support the development of end-user training materials and promote user adoption.
• Work within CI/CD pipelines and follow best practices in Application Lifecycle Management.
• Perform additional development and configuration tasks as assigned.
• Lead and participate in project team activities for system work efforts related to enterprise systems.

Required Skills:

• 5+ years of experience developing and configuring business applications within the Microsoft Dynamics 365 CE CRM environment.
• 3+ years of experience configuring Dynamics 365 Customer Service features such as Omnichannel, Unified Routing, and related functionalities.
• Successfully delivered at least two full-scale implementation projects for high-volume contact centers.
• Hands-on experience integrating Dynamics 365 CE with back-office systems such as ERP platforms and payment gateways.
• Strong understanding of Contact Center technologies, including telephony, IVR-based solutions, self-service web portals, and native mobile applications.
• Familiarity with Agile development methodologies and the ability to work within Agile teams.
• Proficiency in Microsoft Office 365 tools, including Teams, Word, Excel, and PowerPoint, as well as the Microsoft Azure DevOps (ADO) Testing Module.

Preferred Skills:

• Working towards certification as a Power Platform Functional Consultant Associate (PL-200).
• Working towards certification as a Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• MS Dynamics Fast Track recognized architect.
• Microsoft Most Valuable Professional (MVP) recognition.
• Dynamics 365 Fundamentals (MB-910).
• Microsoft Power Platform + Dynamics 365 Core (MB-200).
• Power Platform App Maker Associate (PL-100).
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
• Power Platform Developer Associate (PL-400).
• Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.