CRM Solutions Architect
Apply NowCompany: George Brown College
Location: Des Moines, IA 50380
Description:
Competition Number: REQ 6597
TITLE: CRM Solutions Architect
DIVISION: Information Technology
SALARY: Payband L, starting rate $49.88 per hour
HOURS: Monday to Friday 9:00am to 5:30 pm
HOURS PER WEEK: 40
LOCATION: 230 Richmond Street East
STATUS: Full Time Support
EFFECTIVE DATE: Immediately
CLOSING DATE: January 24, 2025
Land Acknowledgement
George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
GBC Vision
To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.
Position Summary:
The CRM Solutions Architect is responsible for designing, implementing,and maintaining CRM solutions that enhance stakeholder experience, streamlinebusiness processes, and support organizational goals. The current CRM platformis Salesforce. This role involves solutions engineering, maintaining andevolving CRM architectural integrity, configuring and customizing the CRMplatform (e.g., Salesforce) using development tools such as Apex, Flow andVisualforce, integrating CRM with other systems, and ensuring data accuracy andsecurity. The CRM Solutions Architect oversees CRM system upgrades, managesrelease schedules, and provides Level 2/Level 3 support to troubleshoot complexissues, address escalations, and ensure minimal downtime. Collaborating with cross-functionalteams and/or development partners, the architect develops scalable,user-friendly solutions, optimizes CRM workflows, and provides technicalguidance to maximize system effectiveness and alignment with businessstrategies.
Key Responsibilities:
Educational andExperience Requirements:
Skills and Attributes:
*Must be able to occasionally work after hours as needed.
Interview process may consist of a practical skills component.
Notes:
About Us:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA's top employers.
Why work here?
George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.
George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentA[redacted] confidentially.
TITLE: CRM Solutions Architect
DIVISION: Information Technology
SALARY: Payband L, starting rate $49.88 per hour
HOURS: Monday to Friday 9:00am to 5:30 pm
HOURS PER WEEK: 40
LOCATION: 230 Richmond Street East
STATUS: Full Time Support
EFFECTIVE DATE: Immediately
CLOSING DATE: January 24, 2025
Land Acknowledgement
George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
GBC Vision
To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.
Position Summary:
The CRM Solutions Architect is responsible for designing, implementing,and maintaining CRM solutions that enhance stakeholder experience, streamlinebusiness processes, and support organizational goals. The current CRM platformis Salesforce. This role involves solutions engineering, maintaining andevolving CRM architectural integrity, configuring and customizing the CRMplatform (e.g., Salesforce) using development tools such as Apex, Flow andVisualforce, integrating CRM with other systems, and ensuring data accuracy andsecurity. The CRM Solutions Architect oversees CRM system upgrades, managesrelease schedules, and provides Level 2/Level 3 support to troubleshoot complexissues, address escalations, and ensure minimal downtime. Collaborating with cross-functionalteams and/or development partners, the architect develops scalable,user-friendly solutions, optimizes CRM workflows, and provides technicalguidance to maximize system effectiveness and alignment with businessstrategies.
Key Responsibilities:
- Analyze business requirements and translate them into CRM solution designs including data models, features, and user roles.
- Design scalable, efficient CRM architecture and plan integrations with other systems.
- Customize and configure the CRM platform, including configuring various elements, such as workflows, custom objects, fields, layouts, record types, validation rules, and permission sets, to align the platform with organizational processes.
- Create dashboards and reports to provide insights into key metrics.
- Provide advanced support to resolve complex CRM issues and system escalations.
- Analyze and troubleshoot issues reported by end-users and internal teams.
- Ensure data integrity, accuracy, and security within the CRM platform.
- Implement and enforce data governance policies and user permissions.
- Engage with business stakeholders to gather feedback and identify improvements.
- Train end-users and support teams on new functionalities, best practices, and process updates.
- Other related duties as assigned.
Educational andExperience Requirements:
- Four-year degree or equivalent from a recognized post-secondary institution in Computer Science or Engineering.
- Salesforce Certified Application Architect, Salesforce Certified System Architect, Salesforce Certified Platform Developer I & II, and Salesforce Certified Administrator (an asset) is required.
- Minimum of eight (8) years' experience in designing and implementing scalable, efficient Salesforce solutions that meet complex business needs.
- Extensive hands-on experience configuring the platform, customizing objects, fields, and workflows, and developing with Apex, Visualforce, and Lightning Web Components.
- Extensive experience in Java EE, with a strong foundation in object-oriented programming, design patterns, and contemporary frameworks.
- Experience should include leading end-to-end solution design, managing system upgrades, and overseeing release management processes to minimize downtime and maximize platform performance.
Skills and Attributes:
- Proficient in data architecture, integration strategies, and security models, ability to seamlessly integrate Salesforce with external systems using REST and SOAP APIs, ensuring data flows and synchronization are optimized.
- A strong foundation in both technical and strategic aspects of Salesforce, they work closely with stakeholders to ensure the solution aligns with business goals and adheres to best practices in data governance and security.
- Expertise in data migration, data mapping, and ensuring data integrity during CRM implementations.
- Proven ability to work with cross-functional teams, including sales, marketing, and customer support, to align CRM solutions with business goals.
- Knowledge of CRM security protocols, access controls, and risk management.
- Strong communication and interpersonal skills to engage with both technical teams and business stakeholders.
- Analytical mindset with problem-solving capabilities to address CRM-related challenges.
- Adaptability and ability to work under pressure to meet project deadlines.
- Demonstrated commitment to uphold the College's priorities on diversity and equity.
*Must be able to occasionally work after hours as needed.
Interview process may consist of a practical skills component.
Notes:
- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
- Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown College may keep applications for up to 12 months and may contact you for future opportunities.
About Us:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA's top employers.
Why work here?
George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.
George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentA[redacted] confidentially.