Cross Functional Services Lead

Job Summary:
A cross-functional lead, also known as a cross-functional team leader, plays a crucial role in coordinating and managing projects or initiatives that involve individuals from different departments or functional areas within an organization. The job description for a cross-functional lead typically includes:

Responsibilities:

• Project Coordination: Plan, organize, and oversee cross-functional projects or initiatives to ensure they are completed successfully and on time.

• Team Leadership: Lead a diverse team of individuals from various functional areas, providing guidance, direction, and support to achieve project goals.

• Stakeholder Management: Collaborate with stakeholders, including department heads, executives, and project sponsors, to define project objectives, scope, and requirements.

• Communication: Maintain open and effective communication channels within the cross-functional team, ensuring that team members are informed and aligned with project goals and timelines.

• Conflict Resolution: Address conflicts and challenges that arise within the team or between functional areas, working to find solutions that keep the project on track.

• Resource Allocation: Allocate resources, including personnel, budget, and equipment, as needed to support the project's success.

• Project Planning: Develop comprehensive project plans, including timelines, milestones, and deliverables, and regularly track progress against these plans.

• Risk Management: Identify potential risks to the project and develop strategies to mitigate them, ensuring the project stays on course.

• Quality Assurance: Ensure that project deliverables meet quality standards and that all team members understand and adhere to these standards.

• Documentation: Maintain accurate project documentation, including project plans, status reports, and meeting minutes.

• Performance Evaluation: Evaluate the performance of cross-functional team members and provide feedback for improvement.

• Change Management: Manage changes to project scope, objectives, or requirements and communicate these changes effectively to the team and stakeholders.

• Continuous Improvement: Identify areas for process improvement and best practices in cross-functional collaboration.

• Reporting: Provide regular project status updates to stakeholders and management, highlighting achievements and addressing any issues or risks.

• Knowledge Transfer: Facilitate the sharing of knowledge and expertise between team members from different functional areas.

• Cross-Functional Collaboration: Promote a culture of collaboration and teamwork, fostering positive working relationships between team members.

Qualifications:

• BS in a computer science or management-related discipline
• 08+ years of configuration or change management experience.
• Advanced knowledge of business processes
• Advanced knowledge of ITIL change and configuration management frameworks.
• Excellent written and oral communication skills
• Cherwell Service management tools will have added advantage.