ctcLink Functional Trainer - Student Financials

Salary: $91,400.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Remote Employment: Remote Optional
Job Number: 14805
Department: State Board for Community & Technical Colleges (SBCTC)
Division: Information Technology
Opening Date: 04/23/2025
Closing Date: 5/7/2025 4:59 PM Pacific

Description
View the complete description on our Jobs page:
The Washington State Board for Community and Technical Colleges (SBCTC) is seeking to fill a recently vacated position of ctcLink Functional Trainer - Student Financials. The ideal candidate has extensive professional experience in Student Financials, advanced experience/proficiency of Oracle PeopleSoft, and working knowledge in a higher education/college environment.

SBCTC Mission and Vision Statement
Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic justice in service to our diverse communities. We support and empower the Washington State Community and Technical Colleges to increase higher education opportunities and student participation through advocacy, resources, information, leadership and accountability. Our values are focused on customer service, integrity, humor/exuberance, expertise, and effective communication.
SBCTC Values

• Racial Equity and Social Justice: We courageously advocate for an inclusive environment that ensures an anti-racist and intersectional approach to racial equity and social justice.
• Accountability; We're driven by our vision; our values are more than words. We are answerable for our work, and to all it informs and impacts.
• Community and culture building: We value the diverse voices and lived experiences of those we work with and serve. We build a culture of belonging where people can be their authentic selves while growing personally and professionally.
• Service: We serve one another and the college system with transparency and respect. Our service is responsive, accurate, efficient, and sincere.
• Humor: Humor feeds our connection and motivates us as we do the work of serving our colleges. We value the ability to grow, laugh, and enjoy each other.
• Collaboration: We build upon the strengths and gifts of every employee and our partners to collaboratively uplift our students and colleges, while responding to the needs and challenges facing the system.
• Innovation: We are flexible, inquisitive, and creative learners who bring curiosity and openness to all that we do.

Duties

• Provide leadership, vision, and strategic direction for ctcLink support services, ensuring that technology solutions align with the broader goals of SBCTC and the colleges.
• Support the CIO in the development and execution of IT strategy, ensuring alignment with agency priorities and business needs.
• Oversee and coordinate the activities of Customer Support, Application Services, Data Services, and PMO to drive operational excellence, continuous improvement, and innovation.
• Act as a key advisor to the CIO on strategic insights and recommendations on technology trends, risk management, and operational challenges specific to ctcLink.
• Actively participate in governance and commission meetings, facilitating discussions and contributing to decision-making processes that impact colleges, the ctcLink system, and SBCTC operations.
• Establish and maintain a high-performing ctcLink support organization by recruiting, developing, and retaining top talent while fostering a culture of collaboration and service excellence.
• Lead efforts to align agency policies, operational processes, and technology solutions across divisions. Serve as a connector between stakeholders, ensuring goals are achieved while upholding the mission of unified alignment and structure to support colleges.
• Collaborate with Agency Directors and Deputy Executive Directors to ensure seamless integration and alignment of technology solutions with policy and operational needs.
• Assist the CIO in IT budget planning and resource allocation, ensuring cost-effective management of technology initiatives.
• Build strong relationships with college leadership and stakeholders, ensuring transparent communication, responsiveness, and adherence to regulatory requirements.
• Drive strategic initiatives to enhance customer experience, ensuring timely and effective responses to user needs and concerns.
• Develop and monitor key performance metrics and service level agreements (SLAs) to assess and enhance the effectiveness of ctcLink support services.
• Translate complex technical concepts and business challenges into clear, actionable communication for executive leaders, stakeholders, and end users.
• Serve as acting CIO in their absence, ensuring continuity in leadership and decision-making.

Qualifications
The successful candidate will have a high level of experience in several of the following areas: Tuition Calculation, Third Party Contracts, Payment Plans, Cashiering, Refunds, SF Collections, GL Interface, Term rollover. General knowledge of Finance/Accounting principles and/or Financial Aid a plus.
Experienced in facilitation and collaboration

• Demonstrated facilitation skills related to training and knowledge transfer for a broad range of end-users.
• Demonstrated interpersonal skills with the ability to work with collaborative groups.
• Excellent verbal, written and interpersonal communication skills and the ability to assimilate and express complex technical and functional concepts.
• Demonstrated ability to skillfully gather and analyze information to develop alternative approaches and ideas.
• Demonstrated ability to work under pressure and maintain quality of detailed work while meeting competing deadlines.
• Proven time management skills to effectively manage multiple projects
• simultaneously.
• Demonstrated flexibility; must thrive in an environment with constant change.

Experienced in integrating educational technology

• Advanced experience/working knowledge of Oracle PeopleSoft and ERP or higher education systems.
• Demonstrated knowledge of online learning as well as eLearning technologies and relevant software/applications including learning management systems, specifically Canvas.
• Demonstrated knowledge and/or experience developing computer-based simulation training using Articulate Storyline or Camtasia.
• Proficient with various applications ie: Microsoft Office Suite, Google Office Suite, Knowledge Base software, various office communication applications and screen capturing software (including video). The ability to learn other applications in different mediums.

Education and experience

• A combination of education and experience equivalent to a bachelor's degree.
• Proven experience of teaching and/or training.
• Three or more years of related professional experience.
• Knowledge of, or experience working in a college environment.

Additional Requirements

• Demonstrated ability to work effectively in a remote or hybrid work environment.

Supplemental Information

HOW TO APPLY

Interested candidates may apply by submitting the following items:

• Letter of formal application that addresses your interest in the position and ability to perform the responsibilities described in this announcement.
• Detailed rsum of all educational and professional experience that demonstrates how you meet the qualifications.
• List of at least three professional references with contact information. References are typically contacted after interviews.

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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022