CTM Critical Case Management Special ED
Apply NowCompany: Houston Independent School District
Location: Houston, TX 77084
Description:
Location: Hattie Mae White
Department: Special Ed - Sp Ed Services
Area:Northwest
Contract Months:12
Salary Range: $110,000.00 - $135,000.00
Academic Year: 24-25
JOB SUMMARY
The Cross-Functional Team Member is an integral part of a diverse and dynamic team composed of individuals from different functional areas within the District. The primary role will be to collaborate with team members, contribute your expertise, and work towards achieving common goals. The Cross-Functional Team Member will participate in cross-functional projects, leveraging knowledge and skills to drive innovation, streamline processes, and deliver successful outcomes.
MAJOR DUTIES & RESPONSIBILITIES
List most important duties first
1. The primary role of the CTM-Critical Case Manamgnent will be to coordinate, review and prepare all Texas Education Agency (TEA) complaint submissions. Additionally, this individual will collaborate with key individuals on mediations, and due process hearing requests related to special education.
2. Coordinate a system of monitoring and training related to compliance with federal, state, and local regulations. Provide feedback and coaching to district, campus and unit staff in order to improve practices.
3. Represents the District in responding to Texas Education Agency (TEA) complaints,
resolution, mediation, and due process hearings.
3. Maintains confidentiality of information.
4. Serves as the District's facilitator in response to request for Facilitated IEP meetings at the district level.
5. Coordinates functions related to responding to complaints, requests for Resolution, Mediation, or Due Process Hearings.
6. Assists with troubleshooting and investigating complaints from parents and staff.
7. Participates in the development and implementation of corrective action plans.
8. Support general campus and student-specific follow-up training as needed based on complaints, resolution, mediation and due process hearings.
MAJOR DUTIES & RESPONSIBILITIES CONTINUED
9. Consults with the Executive Leadership team for Special Education and the District's legal counsel.
10. Collaborate with special education unit staff and campuses to ensure correct actions are completed, tracked and recorded.
11. Assists with data analysis to guide professional development for special education.
12. Collaborate effectively with team members from various functional areas, bringing together diverse perspectives and expertise to solve complex problems and drive project success.
13. Foster open and transparent communication within the cross-functional team, sharing information, ideas, and updates to facilitate collaboration and ensure everyone is well-informed.
14. Execute assigned tasks and deliverables within established timelines, ensuring quality and accuracy in work.
15. Work collectively towards achieving common goals and objectives set by the team, aligning individual tasks and deliverables accordingly.
16. Performs additional duties as assigned.
EDUCATION
Bachelor's Degree; Masters Degree (Preferred)
WORK EXPERIENCE
At least 5 years of experience including 1) working as a special education teacher 2) working in a campus or district leadership position
Experience executing conflict resolution/mediation in a mid-size to large environment
Experience working in cross-functional teams or projects, within the education field.
Strong teamwork and collaboration skills, with the ability to work effectively with individuals from diverse functional backgrounds.
Strong problem-solving abilities, with a logical and analytical mindset to address complex challenges.
Adaptability and flexibility to thrive in a fast-paced and changing work environment.
Demonstrated ability to manage multiple priorities and deliver results within deadlines.
Proficiency in relevant software and tools used by the cross-functional team.
Continuous learning mindset, with a willingness to expand knowledge and skills in other functional areas.
*Applicants who do not meet these work experience qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.
SKILL AND/OR REQUIRED LICENSING/CERTIFICATION
Valid Texas Teacher Certificate - Special Education (Required)
Valid Principal/Mid-Management Certificate (Preferred)
Exceptional written, oral, and visual communications skills and a desire to develop and maintain deep relationships with a variety of internal and external stakeholders
Demonstrated ability to ensure Texas Education Agency requirements are implemented and 100% of timelines are met for all submission requirements in a fast-paced environment.
Demonstrated knowledge of complex state and federal rights protection statutes and education laws.
Thorough working knowledge of local, state, and federal special education policy, rules, regulations, and best practices.
Problem-solving/investigative skills, as required to research inquires.
Strong organizational and technological skills.
Ability to use good judgment and discretion in sensitive, confidential issues and projects.
Ability to interpret and apply policy, procedures, and practices.
Ability to deal with multiple complex tasks simultaneously.
Ability to maintain and exhibit a calm demeanor under stressful situations.
LEADERSHIP RESPONSIBILITIES
Collaborative leadership. Regularly provides project management or team leadership to a group of two or more employees, but does not have formal supervisory responsibility. Leading and directing typically involves monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of same duties they are leading.
WORK COMPLEXITY/INDEPENDENT JUDGMENT
Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.
BUDGET AUTHORITY
No budget development activity is required.
PROBLEM SOLVING
Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.
IMPACT OF DECISIONS
Decisions have moderate impact to the facility / department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and / or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term.
COMMUNICATION/INTERACTIONS
Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.
CUSTOMER RELATIONSHIPS
Takes routine or required client actions to meet client needs. Responds promptly and accurately to client complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from coworkers or subordinates.
WORKING/ENVIRONMENTAL CONDITIONS
Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds.
precautions.
Houston Independent School District is an equal opportunity employer.
Department: Special Ed - Sp Ed Services
Area:Northwest
Contract Months:12
Salary Range: $110,000.00 - $135,000.00
Academic Year: 24-25
JOB SUMMARY
The Cross-Functional Team Member is an integral part of a diverse and dynamic team composed of individuals from different functional areas within the District. The primary role will be to collaborate with team members, contribute your expertise, and work towards achieving common goals. The Cross-Functional Team Member will participate in cross-functional projects, leveraging knowledge and skills to drive innovation, streamline processes, and deliver successful outcomes.
MAJOR DUTIES & RESPONSIBILITIES
List most important duties first
1. The primary role of the CTM-Critical Case Manamgnent will be to coordinate, review and prepare all Texas Education Agency (TEA) complaint submissions. Additionally, this individual will collaborate with key individuals on mediations, and due process hearing requests related to special education.
2. Coordinate a system of monitoring and training related to compliance with federal, state, and local regulations. Provide feedback and coaching to district, campus and unit staff in order to improve practices.
3. Represents the District in responding to Texas Education Agency (TEA) complaints,
resolution, mediation, and due process hearings.
3. Maintains confidentiality of information.
4. Serves as the District's facilitator in response to request for Facilitated IEP meetings at the district level.
5. Coordinates functions related to responding to complaints, requests for Resolution, Mediation, or Due Process Hearings.
6. Assists with troubleshooting and investigating complaints from parents and staff.
7. Participates in the development and implementation of corrective action plans.
8. Support general campus and student-specific follow-up training as needed based on complaints, resolution, mediation and due process hearings.
MAJOR DUTIES & RESPONSIBILITIES CONTINUED
9. Consults with the Executive Leadership team for Special Education and the District's legal counsel.
10. Collaborate with special education unit staff and campuses to ensure correct actions are completed, tracked and recorded.
11. Assists with data analysis to guide professional development for special education.
12. Collaborate effectively with team members from various functional areas, bringing together diverse perspectives and expertise to solve complex problems and drive project success.
13. Foster open and transparent communication within the cross-functional team, sharing information, ideas, and updates to facilitate collaboration and ensure everyone is well-informed.
14. Execute assigned tasks and deliverables within established timelines, ensuring quality and accuracy in work.
15. Work collectively towards achieving common goals and objectives set by the team, aligning individual tasks and deliverables accordingly.
16. Performs additional duties as assigned.
EDUCATION
Bachelor's Degree; Masters Degree (Preferred)
WORK EXPERIENCE
At least 5 years of experience including 1) working as a special education teacher 2) working in a campus or district leadership position
Experience executing conflict resolution/mediation in a mid-size to large environment
Experience working in cross-functional teams or projects, within the education field.
Strong teamwork and collaboration skills, with the ability to work effectively with individuals from diverse functional backgrounds.
Strong problem-solving abilities, with a logical and analytical mindset to address complex challenges.
Adaptability and flexibility to thrive in a fast-paced and changing work environment.
Demonstrated ability to manage multiple priorities and deliver results within deadlines.
Proficiency in relevant software and tools used by the cross-functional team.
Continuous learning mindset, with a willingness to expand knowledge and skills in other functional areas.
*Applicants who do not meet these work experience qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.
SKILL AND/OR REQUIRED LICENSING/CERTIFICATION
Valid Texas Teacher Certificate - Special Education (Required)
Valid Principal/Mid-Management Certificate (Preferred)
Exceptional written, oral, and visual communications skills and a desire to develop and maintain deep relationships with a variety of internal and external stakeholders
Demonstrated ability to ensure Texas Education Agency requirements are implemented and 100% of timelines are met for all submission requirements in a fast-paced environment.
Demonstrated knowledge of complex state and federal rights protection statutes and education laws.
Thorough working knowledge of local, state, and federal special education policy, rules, regulations, and best practices.
Problem-solving/investigative skills, as required to research inquires.
Strong organizational and technological skills.
Ability to use good judgment and discretion in sensitive, confidential issues and projects.
Ability to interpret and apply policy, procedures, and practices.
Ability to deal with multiple complex tasks simultaneously.
Ability to maintain and exhibit a calm demeanor under stressful situations.
LEADERSHIP RESPONSIBILITIES
Collaborative leadership. Regularly provides project management or team leadership to a group of two or more employees, but does not have formal supervisory responsibility. Leading and directing typically involves monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of same duties they are leading.
WORK COMPLEXITY/INDEPENDENT JUDGMENT
Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.
BUDGET AUTHORITY
No budget development activity is required.
PROBLEM SOLVING
Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.
IMPACT OF DECISIONS
Decisions have moderate impact to the facility / department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and / or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term.
COMMUNICATION/INTERACTIONS
Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.
CUSTOMER RELATIONSHIPS
Takes routine or required client actions to meet client needs. Responds promptly and accurately to client complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from coworkers or subordinates.
WORKING/ENVIRONMENTAL CONDITIONS
Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds.
precautions.
Houston Independent School District is an equal opportunity employer.