Customer & Workplace Experience Strategist
Apply NowCompany: Avanade Inc.
Location: Toronto, ON M4E 3Y1
Description:
Job description
As an Experience Strategist with Avanade X (Avanade's Experience Agency), you will play a key role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.
Come join us
This role requires an individual who can analyze and uncover user needs and behaviours, assess current state experiences, prioritize quantifiable business opportunities, and bring to life actionable plans with the right mix of technology, innovation, and design to drive successful business outcomes.
In this role, you will steward and collaborate with cross-functional teams, stakeholders, and clients with a commitment to what is best for the business and their users. Your practical expertise in Microsoft and Sitecore technologies, abilities to build trusted relationships and simplify the complex will be an asset. Together we do what matters
Skills and experiences
Commitment to defining & delivering measurable business value
Preferred Training:
About you
What you'll do
Learn more
Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.
To learn more about our Avanade X team check out these videos:
Avanade X - Make What Matters https://www.avanade.com/en/solutions/avanade-x?videoid=6304523720001
Avanade X - People First https://www.avanade.com/en/solutions/avanade-x?videoid=6314537823112
Interested in knowing what's going on inside Avanade? Check out our blogs:
Avanade Insights - exchange ideas that drive tomorrow's innovation https://www.avanade.com/en/blogs/avanade-insights
Inside Avanade - explore what life is like working at Avanade https://www.avanade.com/en/blogs/inside-avanade
Enjoy your career
Some of the best things about working at Avanade
Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits
A great place to work
As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Create a future for our people that focuses on
Expanding your thinking Experimenting courageously Learning and pivoting
Inspire greatness in our people by
Empowering every voice Encouraging boldness Celebrating progress
Accelerate the impact of our people by
Amazing the client Prioritizing what matters Acting as one
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
As an Experience Strategist with Avanade X (Avanade's Experience Agency), you will play a key role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.
Come join us
This role requires an individual who can analyze and uncover user needs and behaviours, assess current state experiences, prioritize quantifiable business opportunities, and bring to life actionable plans with the right mix of technology, innovation, and design to drive successful business outcomes.
In this role, you will steward and collaborate with cross-functional teams, stakeholders, and clients with a commitment to what is best for the business and their users. Your practical expertise in Microsoft and Sitecore technologies, abilities to build trusted relationships and simplify the complex will be an asset. Together we do what matters
Skills and experiences
- In-depth experience in customer experience management within a digital or technology-focused company
- Demonstrated success in defining employee and workplace experience strategies
- Proven analytical skills with the ability to interpret user data and feedback
Commitment to defining & delivering measurable business value
- Excellent communication and interpersonal skills
- Ability to lead and motivate cross-functional teams
- Experience with Microsoft D365 and Sitecore solutions required
- Proficiency in D365, Sitecore, Contentful, Power Platform, Salesforce Marketing Cloud, Google Analytics, and Adobe Experience Manager are an asset
Preferred Training:
- Design Thinking Practitioner
- Professional Scrum Certification
- Professional Scrum Product Owner Certification
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified: Dynamics 365 Fundamentals
- Sitecore Certified: Experience Platform v. 10+
- Sitecore Certified: XM Cloud
About you
- Diploma, degree, or experience equivalent in business, technology, experience strategy or related subjects
- 8+ years of experience as an Experience Strategist, Marketing Strategist, Product Owner, Journey Owner, or related role with successful implementation of solutions
- Experience in financial services, public sector, and utilities is an asset
- Bilingual (French & English) an asset
What you'll do
- Lead project definition and proposal development for experience strategy work in ERP, Finance and Operations, eCRM, Marketing Personalization, Content Management and more
- Develop and execute experience strategies that align with business goals
- Assemble and lead cross-functional teams to design and implement user-centric initiatives
- Analyze user data to identify audience cohorts and personas
- Analyze user feedback and data to identify areas for improvement and innovation
- Collaborate across functions to ensure seamless user journeys
- Monitor and report on key performance indicators (KPIs) and create actionable recommendations for clients
- Stay up to date with industry trends and best practices to continuously enhance the user experience and generate thought leadership that drives our clients and our colleagues forward
- Contribute to people and culture development among a scaling experience strategy department
Learn more
Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.
To learn more about our Avanade X team check out these videos:
Avanade X - Make What Matters https://www.avanade.com/en/solutions/avanade-x?videoid=6304523720001
Avanade X - People First https://www.avanade.com/en/solutions/avanade-x?videoid=6314537823112
Interested in knowing what's going on inside Avanade? Check out our blogs:
Avanade Insights - exchange ideas that drive tomorrow's innovation https://www.avanade.com/en/blogs/avanade-insights
Inside Avanade - explore what life is like working at Avanade https://www.avanade.com/en/blogs/inside-avanade
Enjoy your career
Some of the best things about working at Avanade
Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits
A great place to work
As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Create a future for our people that focuses on
Expanding your thinking Experimenting courageously Learning and pivoting
Inspire greatness in our people by
Empowering every voice Encouraging boldness Celebrating progress
Accelerate the impact of our people by
Amazing the client Prioritizing what matters Acting as one
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.