Customer 360/Martech - Architect
Apply NowCompany: Everest Technologies, Inc.
Location: Katy, TX 77449
Description:
Candidates need to be SMEs/architects in Marketing, Personalization, CDP Platforms, E-commerce, Talia, design systems, algonomy types of systems. Experience with Martech is a great plus.
Responsibilities
Understand company needs to define system specifications
Plan and design the structure of store systems technology solutions
Learn, develop, and document new technology best practices for implementation
Communicate system requirements to cross functional teams
Evaluate and select appropriate software or hardware and suggest integration methods
Learn assigned customer environments and develop technology roadmap
Develop and maintain vendor hardware and software replacement strategy
Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
Define change requests, projects, and deployments requirements
Key contributor in evaluating, testing, and support of store systems hardware and software
Develop and maintain technical documentation of store systems technologies and process
Provide advanced technical support for the identification, prioritization, and resolution of the most complex store systems issues
Take full ownership of technical support issues, including initial troubleshooting, identification of root causes, and resolution
Develop and maintain procedures and controls to ensure secure and reliable operations
Serve as the focal point for teams to resolve technical issues with new or existing technology
Oversee technology projects in alignment with organizational goals
Experience / Requirements
Bachelor's degree in Computer Science, Information Systems, or other related field or equivalent work experience
Typically has 7+ years of IT work experience, with a minimum of 5 years of experience developing and implementing complex IT solutions for store systems
Strong knowledge of ecomm digitalization
Must have solid understanding of Personalization and Loyalty programs
Knowledge of Customer 360 software and CDP (Customer Data Platform)
In-depth experience in scripting/coding languages (any)
Strong experience in GitHub and DevOps tools like Jenkins
High level technical understanding across broad ranges of technology including Microsoft Operating Systems, Microsoft applications, printing systems, IT security, networking, Active Directory and Group Policies
Very strong verbal and written communication skills.
Ability to prioritize and execute in a fast-paced team environment
Participate and lead customer meetings regarding technical discussions
Responsible for the identification, prioritization, and resolution of the most complex reported issues
Be responsive to customer needs which requires working outside of normal business hours or on-call rotation
Excellent customer service skills
Organizational and leadership skills
Responsibilities
Understand company needs to define system specifications
Plan and design the structure of store systems technology solutions
Learn, develop, and document new technology best practices for implementation
Communicate system requirements to cross functional teams
Evaluate and select appropriate software or hardware and suggest integration methods
Learn assigned customer environments and develop technology roadmap
Develop and maintain vendor hardware and software replacement strategy
Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
Define change requests, projects, and deployments requirements
Key contributor in evaluating, testing, and support of store systems hardware and software
Develop and maintain technical documentation of store systems technologies and process
Provide advanced technical support for the identification, prioritization, and resolution of the most complex store systems issues
Take full ownership of technical support issues, including initial troubleshooting, identification of root causes, and resolution
Develop and maintain procedures and controls to ensure secure and reliable operations
Serve as the focal point for teams to resolve technical issues with new or existing technology
Oversee technology projects in alignment with organizational goals
Experience / Requirements
Bachelor's degree in Computer Science, Information Systems, or other related field or equivalent work experience
Typically has 7+ years of IT work experience, with a minimum of 5 years of experience developing and implementing complex IT solutions for store systems
Strong knowledge of ecomm digitalization
Must have solid understanding of Personalization and Loyalty programs
Knowledge of Customer 360 software and CDP (Customer Data Platform)
In-depth experience in scripting/coding languages (any)
Strong experience in GitHub and DevOps tools like Jenkins
High level technical understanding across broad ranges of technology including Microsoft Operating Systems, Microsoft applications, printing systems, IT security, networking, Active Directory and Group Policies
Very strong verbal and written communication skills.
Ability to prioritize and execute in a fast-paced team environment
Participate and lead customer meetings regarding technical discussions
Responsible for the identification, prioritization, and resolution of the most complex reported issues
Be responsive to customer needs which requires working outside of normal business hours or on-call rotation
Excellent customer service skills
Organizational and leadership skills