Customer and Business Insights Analyst

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: April 15, 2025

Closing Date: April 29, 2025

Position Type: Permanent

Union: CUPE

ENMAX Values - Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.

The Customer and Business Insights Analyst combines expertise in statistical modeling, data analysis, and machine learning to generate actionable insights that drive business outcomes. This position focuses on Customer Experience, Digital Transformation, and Operational Excellence, translating complex concepts into clear recommendations. The analyst bridges the gap between business and technical teams, identifying improvement opportunities, resolving data quality issues, and developing automated reporting dashboards.

Major Responsibilities:

• Architect and deliver analytical solutions to process complex information into easy-to-understand data models and analyzable formats
• Architect and deliver optimal data pipeline solutions that unlock organization data
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure 'big data' technologies
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Lead stakeholder consultation and requirements gathering to identify processes that would benefit from optimization through Power BI and Azure platform
• Transform business requirements into functional requirements in the form of data models and KPIs to transform raw data into meaningful insights
• Provide analysis to facilitate efficient and effective business decision-making, helping business partners meet their objectives
• Use Measures and DAX programming to dynamically calculate complex KPIs in Power BI dashboards and ensure data accuracy and quality
• Conduct data literacy, solution walkthrough and knowledge share workshops with business users to promote use of effective data modelling
• Provide analysis of the performance data, identify trends, and communicate impacts to departmental results
• Deliver rapid prototypes and proof-of-concept reporting capabilities using Enterprise standard tools

Education:

• University degree in a quantitative field, such as Computer Science, Information Systems, Statistics or Finance with 4 years relevant business experience; or technical diploma with a minimum of 6 years' related experience
• Related certification in Microsoft Power BI, Azure Data Factory/Synapse Analytics, or programming (such as Python or SQL) is considered an asset

Qualifications & Experience:

• 4+ years of progressive advanced experience in a data reporting and analytics role
• 1 +year of MS Fabric, Databricks (or similar end to end analytics tool) experience including advanced programming features such as DAX and Power queries is required
• 1+ years of hands-on experience in building and deploying machine learning or AI models using tools such as Python, scikit-learn, TensorFlow, or PyTorch, with exposure to the full ML lifecycle
• 4+ years of experience in building highly interactive and dynamic Power BI dashboards or equivalent visualization tools
• 2+ years of demonstrated experience with complex data modelling and transformation (SQL or Python)
• 1+ years of experience working with Azure data technologies
• Advanced knowledge of enterprise level data security and its implementation in a Power BI based reporting landscape
• Advanced knowledge of statistics, measurement, and quantitative analysis principles
• Experience analyzing data in transaction/source systems
• Experience with data architecture; data modeling; database design; database concepts; database structures; star schemas
• Experience with ETL tools
• Experience in directly analyzing data within various transactional and source systems, including but not limited to SAP (CRM, ISU, BW), Genesys, and survey platforms

Competencies:

• Intellectual Curiosity: Demonstrates a strong desire to explore data, ask insightful questions, and understand the underlying drivers of business performance
• Analytical Thinking: Possesses a structured approach to problem-solving, with the ability to break down complex issues and identify key insights
• Technical Aptitude: Exhibits a strong passion for technology and a proven ability to quickly learn and master new data analytics tools and techniques
• Communication: Effectively communicates technical findings to both technical and non-technical audiences

Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 - 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Salary: Analyst Level C (Current CUPE 2024 rates)

$99,626.44 - $105,855.57 - $112,084.70 - $118,313.83 - $124,542.96

Location: This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesday, Wednesday, and Thursday.

Note:

• We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on-boarding and job training may be completed remotely.
• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
• Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.
• Two professional references will be requested.
• Education requirements for this position will be verified by a third party.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut'ina Nation; and the yrhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Mtis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

Please visit our careers page to learn more about other opportunities at ENMAX Corporation.

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