Customer Assurance Manager
Apply NowCompany: Carrier Sales & Distribution LLC
Location: Caldwell, NJ 07006
Description:
Customer Assurance Manager - HVAC Products | Carrier Enterprise
West Caldwell, NJ
Company Description:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
Company website:
www.carrierenterprise.com
Job Summary:
The Customer Assurance Manager plays a pivotal role in supporting our customers' technical needs and enhancing their experience with CE products. Ideal for an experienced HVAC/R Technician, this position is responsible for providing comprehensive technical support to field technicians across Residential, Light Commercial, and Large Commercial Applied product lines. You will become a key partner for our dealers, resolving issues through both phone support and onsite visits, and contributing to our consumer relations and warranty services.
Key Responsibilities:
Qualifications & Skills:
Education:
A bachelor's degree in mechanical engineering or a related technical discipline is preferred, but not mandatory if balanced by extensive experience.
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.
West Caldwell, NJ
Company Description:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
Company website:
www.carrierenterprise.com
Job Summary:
The Customer Assurance Manager plays a pivotal role in supporting our customers' technical needs and enhancing their experience with CE products. Ideal for an experienced HVAC/R Technician, this position is responsible for providing comprehensive technical support to field technicians across Residential, Light Commercial, and Large Commercial Applied product lines. You will become a key partner for our dealers, resolving issues through both phone support and onsite visits, and contributing to our consumer relations and warranty services.
Key Responsibilities:
- Technical Support & Troubleshooting: Deliver technical assistance to field technicians to diagnose and resolve HVAC equipment issues for the Carrier, Payne, and Bryant product lines.
Onsite Support: Conduct job site visits to assist with technical challenges and ensure proper resolution of product issues. - Training & Development: Provide training sessions for dealers on product use, troubleshooting techniques, and best practices for installation and maintenance.
- Warranty & Consumer Relations: Address special warranty issues and manage consumer relations to ensure customer satisfaction and product integrity.
- Internal Support: Collaborate with internal sales teams to provide technical insight and assist with post-sale technical concerns to secure ongoing business.
- Continuous Improvement: Identify opportunities for product and service enhancements to improve customer experience and product performance.
Qualifications & Skills:
- Technical Expertise: 5 - 10 years of HVAC experience in residential and commercial service, ideally with Carrier, Bryant, and Payne unitary, ductless, and VRF products.
- Problem-Solving Skills: Strong ability to diagnose technical issues and provide effective solutions quickly, both remotely and onsite.
- Customer Service & Communication: Outstanding interpersonal skills to clearly communicate technical information to both customers and internal teams. Ability to maintain a customer-first approach in all interactions.
- Tech-Savvy: Proficient in digital tools and technology for technical support, virtual troubleshooting, and team communication. Salesforce CRM experience is a plus.
- Industry Knowledge: Solid understanding of HVAC design, applications, and current industry standards.
Education:
A bachelor's degree in mechanical engineering or a related technical discipline is preferred, but not mandatory if balanced by extensive experience.
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.