Customer Care Manager
Apply NowCompany: The Raymond Corporation
Location: Atlanta, GA 30349
Description:
Job Description
JOB SUMMARY
As a Customer Care Manager, you will work to develop new customer relationships that drive our growth and success within the Parts group as well as promote parts sales to existing customers by adding and maintaining parts sales programs. Objectives are to achieve maximum sales volume, market penetration, profit return, and customer loyalty through new business development and account management.
What you will be doing:
1. You will develop new business within your designated territory by offering creative solutions that help our customers run better and manage smarter. Including, but not limited to: Competitive parts sales, customer consignments, warehouse products, service agreements, safety equipment, and more.
2. Maintain healthy, consistent relationships with all existing customers and continue exceeding all of their needs
3. Prospect into potential customer accounts through a combination of site visits, emails, phone calls, and other sales channels.
4. Collaborate with other Carolina Handling associates and departments in exchanging leads, tips and information, and give assistance when needed.
5. Maintain an accurate database for each account.
6. Oversee and maintain all Parts Consignments in assigned territory.
7. Respond to all sales leads in an urgent and timely manner.
8. Manage the sales cycle from prospecting to close, while developing lasting relationships within your new customers
What we expect from you:
1. Some experience in outside sales with a demonstrated expertise in acquiring new business
2. You are data driven in managing and improving the impact of your outreach efforts
3. Demonstrate persistence and overcome obstacles
4. Highly motivated to achieve challenging goals
5. Must have exceptional customer service and communication skills
6. Organizational, planning and prioritizing skills
What to expect working here:
You will be held accountable to an exceptionally high bar and impact
This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
You will be challenged to set and protect your own boundaries
You will create processes products that have never existed before
You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
You will often work in dirty environments, lifting and moving heavy items while serving your customers
Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
What is included?
1) Company Vehicle, including Gas Card, Maintenance, Tags/Taxes Insurance
2) Laptop, Cell Phone (iPhone), iPad
3) Expense Account
4) Uncapped Commission
5) Best In-Class Training
Benefits provided by Carolina Handling:
**Eligible after 30 days of employment
1) Medical/Health Insurance - Anthem by Blue Cross Blue Shield
2) Dental Insurance - Delta Dental
3) Vision Insurance - VSP
4) Prescription - Express Scripts,
5) SaveOn, Rx Savings Solutions
6) Life Insurance, AD D and Disability - UNUM a) Basic Life and AD D is 100% company paid
7) Employee Assistance Program - UNUM
8) Flex Spending/HSA
9) ConnectYourCare
10) Health Advocacy - Health Advocate
11) 401k - Fidelity a) Company match
12) Profit Sharing
a) 2x a year (December June payouts)
b) Typical estimate is 90x your hourly rate twice a year
c) June Profit Sharing: 100% goes into your 401k
d) December Profit Sharing: choice of cash or 401k deposit
Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your past experience does not align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
JOB SUMMARY
As a Customer Care Manager, you will work to develop new customer relationships that drive our growth and success within the Parts group as well as promote parts sales to existing customers by adding and maintaining parts sales programs. Objectives are to achieve maximum sales volume, market penetration, profit return, and customer loyalty through new business development and account management.
What you will be doing:
1. You will develop new business within your designated territory by offering creative solutions that help our customers run better and manage smarter. Including, but not limited to: Competitive parts sales, customer consignments, warehouse products, service agreements, safety equipment, and more.
2. Maintain healthy, consistent relationships with all existing customers and continue exceeding all of their needs
3. Prospect into potential customer accounts through a combination of site visits, emails, phone calls, and other sales channels.
4. Collaborate with other Carolina Handling associates and departments in exchanging leads, tips and information, and give assistance when needed.
5. Maintain an accurate database for each account.
6. Oversee and maintain all Parts Consignments in assigned territory.
7. Respond to all sales leads in an urgent and timely manner.
8. Manage the sales cycle from prospecting to close, while developing lasting relationships within your new customers
What we expect from you:
1. Some experience in outside sales with a demonstrated expertise in acquiring new business
2. You are data driven in managing and improving the impact of your outreach efforts
3. Demonstrate persistence and overcome obstacles
4. Highly motivated to achieve challenging goals
5. Must have exceptional customer service and communication skills
6. Organizational, planning and prioritizing skills
What to expect working here:
You will be held accountable to an exceptionally high bar and impact
This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
You will be challenged to set and protect your own boundaries
You will create processes products that have never existed before
You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
You will often work in dirty environments, lifting and moving heavy items while serving your customers
Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
What is included?
1) Company Vehicle, including Gas Card, Maintenance, Tags/Taxes Insurance
2) Laptop, Cell Phone (iPhone), iPad
3) Expense Account
4) Uncapped Commission
5) Best In-Class Training
Benefits provided by Carolina Handling:
**Eligible after 30 days of employment
1) Medical/Health Insurance - Anthem by Blue Cross Blue Shield
2) Dental Insurance - Delta Dental
3) Vision Insurance - VSP
4) Prescription - Express Scripts,
5) SaveOn, Rx Savings Solutions
6) Life Insurance, AD D and Disability - UNUM a) Basic Life and AD D is 100% company paid
7) Employee Assistance Program - UNUM
8) Flex Spending/HSA
9) ConnectYourCare
10) Health Advocacy - Health Advocate
11) 401k - Fidelity a) Company match
12) Profit Sharing
a) 2x a year (December June payouts)
b) Typical estimate is 90x your hourly rate twice a year
c) June Profit Sharing: 100% goes into your 401k
d) December Profit Sharing: choice of cash or 401k deposit
Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your past experience does not align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!