Customer Engagement Manager

Job Description :

Candidate must possess outstanding presentation skills, professionally communicate in written responses to emails, white papers, and when submitting reports.
This is a full-time remote working position with some travel. Our compensation package is comprehensive and includes employee options plan. We provide one of the industry's most comprehensive health care benefits.

Skills/Requirements:
Technical Abilities

• Strong hands-on experience in implementing Network security solutions.
• Exposure to Endpoint security and VPN solutions.
• Strong understanding of network flows, protocols and application related security controls.
• Experience of one or many of the following networking and security technologies : Network security, Firewall/WAF/RASP, routing/switching, IP addressing/subnetting, PKI, IPS/IDS, VPN's etc.
• Hands-on knowledge of one or more scripting tools and technologies: Python/Bash/Ruby/Powershell , Chef/Puppet/Ansible etc.
• Experience with Linux platforms, especially CentOS/Red Hat
• Experience with Windows server platforms.
• Knowledge of AWS/Azure/GCP, Kubernetes, Docker or other containerization technologies

Soft Skills

• Strong client facing and conflict management skills.
• Strong problem-solving skills with the ability to assess issues with unfamiliar technology.
• Ability to thrive in an environment with new and evolving technology.
• Ability to interface with a client project team and deliver a calm approach to resolving issues. The ability to diffuse challenging situations and put a client at ease.
• Ability to work with a larger offsite and offshore team and evolve delivery plans.
• Project management and delivery experience a strong advantage.
• Strong communication skills, the ability to understand how a message should be delivered, to who and when.

Qualifications

• Bachelor's Degree in Computer Science or equivalent
• CISSP/CCSP/CompTIA Security/CISA/CISM or other similar security certifications
• Work Experience
• 10+ years of Architecting/Deployment/Technical Account Management experience in Cybersecurity/SaaS organization
• 3+ years recent experience in customer-facing roles - preferably in a Deployment/Professional Services roles.

Responsibilities:

The person will be responsible for installation and configuration of ColorTokens Zero Trust Cyber security products and drive customer adoption and satisfaction.

• Lead the planning, installation and integration of ColorTokens Zero Trust product portfolio in diverse IT environments (virtual/physical/container, on-prem/cloud/hybrid)
• Act as a subject matter expert on the ColorTokens Zero Trust product portfolio delivering implementation and integration into their environment.
• Work with customers throughout a delivery project life cycle - planning, architecture (including HLD, LLD etc.), deploying and configuring ColorTokens Zero Trust security platform.
• Understand Customer environment and Develop Security Rulesets and Policies to implement ColorTokens Zero trust product to meet the customer's requirements.
• Provide best practices and recommendations on the product implementations.
• Prepare and maintain project documentation to be delivered for the customer engagement.
• Be the single point owner of deployment at customer site and be the primary interface between the client's teams and the ColorTokens support teams.
• Provide reporting and metrics on the deployment in the client's environment.
• Travel to customer locations (if needed) to assist customers in short-term implementation engagements.
• Provide training so as to facilitate knowledge transfer and education on the ColorTokens implementation to the client's teams.