Customer Experience / Education Consultant
Apply NowCompany: Compunnel Software Group
Location: New York, NY 10025
Description:
Job Summary:
We are seeking a passionate and strategic Customer Experience & Education Specialist to drive and enhance both in-store and online customer experiences through impactful training, content creation, and market collaboration. The ideal candidate brings a strong background in customer experience, learning development, and project management" along with the ability to create engaging educational materials for a global audience. This role is key in ensuring customer-facing teams deliver consistent, memorable, and brand-aligned service.
Key Responsibilities:
Customer Experience Expertise
Leverage deep understanding of customer behavior and experience to shape educational content and service strategies.
Align training efforts with in-store and digital services that improve customer satisfaction and retention.
Promote employee behaviors that contribute to exceptional and brand-consistent customer experiences.
Educational Content Creation
Develop and deliver high-quality educational content for both physical and digital platforms.
Create product education and customer experience training resources including videos, testimonials, and guides.
Monitor trends in customer service and digital behavior to inform and update learning content accordingly.
Global Market Collaboration
Coordinate with international markets to support global rollout of service education programs.
Gather feedback from global partners to iterate and improve educational materials.
Collaborate cross-functionally with internal teams such as marketing, social, digital, communications, and beauty tech.
Project Management & Reporting
Lead and manage education initiatives from planning to execution.
Track and report on service-related KPIs across global markets.
Follow up on performance metrics and continuously seek opportunities for optimization.
Required Qualifications:
Preferred Qualifications:
We are seeking a passionate and strategic Customer Experience & Education Specialist to drive and enhance both in-store and online customer experiences through impactful training, content creation, and market collaboration. The ideal candidate brings a strong background in customer experience, learning development, and project management" along with the ability to create engaging educational materials for a global audience. This role is key in ensuring customer-facing teams deliver consistent, memorable, and brand-aligned service.
Key Responsibilities:
Customer Experience Expertise
Leverage deep understanding of customer behavior and experience to shape educational content and service strategies.
Align training efforts with in-store and digital services that improve customer satisfaction and retention.
Promote employee behaviors that contribute to exceptional and brand-consistent customer experiences.
Educational Content Creation
Develop and deliver high-quality educational content for both physical and digital platforms.
Create product education and customer experience training resources including videos, testimonials, and guides.
Monitor trends in customer service and digital behavior to inform and update learning content accordingly.
Global Market Collaboration
Coordinate with international markets to support global rollout of service education programs.
Gather feedback from global partners to iterate and improve educational materials.
Collaborate cross-functionally with internal teams such as marketing, social, digital, communications, and beauty tech.
Project Management & Reporting
Lead and manage education initiatives from planning to execution.
Track and report on service-related KPIs across global markets.
Follow up on performance metrics and continuously seek opportunities for optimization.
Required Qualifications:
- Minimum 5 years of experience in in-store and/or online customer experience roles.
- At least 3 years of experience developing learning content (digital and physical).
- Proven project management experience.
- Strong communication, organization, and cross-functional collaboration skills.
- Highly self-motivated with the ability to work independently and take initiative.
- Comfortable in a fast-paced, evolving environment.
Preferred Qualifications:
- Retail or customer-facing experience is highly desirable.
- Experience in learning development, facilitation, or instructional design.
- Strong writing or editorial background.
- Creative thinker and natural problem solver with a keen eye for detail and storytelling.