Customer experience support
Apply NowCompany: Tata Consultancy Services
Location: Irvine, CA 92620
Description:
Technical/Functional Skills
GMP (Good Manufacturing Practices) & ISO (International Organization for Standardization) 13485 and regulatory affairs
Strong creative, analytical and problem-solving skills.
Proficient at interpreting data and putting that data into a report
Proficient at statistical analysis
Root Cause Analysis
Strong CAD Skills (Preferred Auto CAD and Solidworks)
Strong Fixture design skills
Experience in creating FMEAs & Writing reports
Experience in PMS (Post Market Surveillance)
Experience in PLM Tool (Windchill)
Process experience, ability to observe and understand manufacturing processes
Excellent Interpersonal / communication skills, Organizational / planning and Project management skills preferred
Personal computer skills, Windows: word processing, presentation, e-mail, web browsers & spreadsheet software
Ability to work efficiently, meet timelines, and communicate status (generate trackers, send emails, etc.)
Roles & Responsibilities
Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, the duties and responsibilities for this position are:
Investigate field return products
Perform root cause analysis on field returned products
Manufacturing process optimization
Work with stakeholders to reduce scrap
Explore process improvement opportunities and support in implementation
Support in Design Enhancement
Work in a cross-functional team environment, working with engineering, manufacturing, marketing and suppliers
Creation of ECOs to upload documentation changes to PLM system (Windchill)
Know & follow policies & procedures related to work activities performed
in area of responsibility
Complete training in area of responsibility within allowed time-period and periodic retraining in areas
Generic Managerial Skills, If any
Strong communication skills. Candidates must be highly proficient in reading, writing, and speaking English language.
Ability to multitask, including ability to understand customer requirements, retrieve relevant information, and provide responses satisfactorily and with immediacy is required.
Employee must be able to effectively prioritize and manage multiple activities and responsibilities.
Ability to understand and follow complex written procedures is required.
Ability to function in a team environment and deliver on team objectives is required.
Ability to make decisions and solve problems while exhibiting situational judgement.
Salary Range: $85,000-$90,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Si ck Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
GMP (Good Manufacturing Practices) & ISO (International Organization for Standardization) 13485 and regulatory affairs
Strong creative, analytical and problem-solving skills.
Proficient at interpreting data and putting that data into a report
Proficient at statistical analysis
Root Cause Analysis
Strong CAD Skills (Preferred Auto CAD and Solidworks)
Strong Fixture design skills
Experience in creating FMEAs & Writing reports
Experience in PMS (Post Market Surveillance)
Experience in PLM Tool (Windchill)
Process experience, ability to observe and understand manufacturing processes
Excellent Interpersonal / communication skills, Organizational / planning and Project management skills preferred
Personal computer skills, Windows: word processing, presentation, e-mail, web browsers & spreadsheet software
Ability to work efficiently, meet timelines, and communicate status (generate trackers, send emails, etc.)
Roles & Responsibilities
Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, the duties and responsibilities for this position are:
Investigate field return products
Perform root cause analysis on field returned products
Manufacturing process optimization
Work with stakeholders to reduce scrap
Explore process improvement opportunities and support in implementation
Support in Design Enhancement
Work in a cross-functional team environment, working with engineering, manufacturing, marketing and suppliers
Creation of ECOs to upload documentation changes to PLM system (Windchill)
Know & follow policies & procedures related to work activities performed
in area of responsibility
Complete training in area of responsibility within allowed time-period and periodic retraining in areas
Generic Managerial Skills, If any
Strong communication skills. Candidates must be highly proficient in reading, writing, and speaking English language.
Ability to multitask, including ability to understand customer requirements, retrieve relevant information, and provide responses satisfactorily and with immediacy is required.
Employee must be able to effectively prioritize and manage multiple activities and responsibilities.
Ability to understand and follow complex written procedures is required.
Ability to function in a team environment and deliver on team objectives is required.
Ability to make decisions and solve problems while exhibiting situational judgement.
Salary Range: $85,000-$90,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Si ck Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1