Customer Identity and Access Management Operations Lead
Apply NowCompany: Switch4 LLC
Location: Pittsburgh, PA 15237
Description:
Title: Customer Identity and Access Management Operations Lead
Location: Pittsburgh, PA | Birmingham, AL | Dallas,TX | Cleveland,OH
Job-Type: FTE/Permanent
Job Description:
Owns the vision and definition of the product. Serves as the voice of the Customer. Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product based on business value.
Drives the creation of and the integrity of the product backlog. Leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value.
Responsible for ensuring the Scrum Master(s) and development team(s), are focused on the right priorities during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.
Accepts delivery of working product from the Scrum Team(s). Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients.
Responsibilities:
The Product Manager- Customer Identity and Access Management Operations is responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure and effective management of the customer identity services
Operational Leadership for CIAM that include ability to develop and implement strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve responses times by effectively leading change and problem management to ensure service level agreements (SLAs) are met
Ability to lead and mentor a team of operations specialists and engineers, including demonstrable ability to manage vendor relationship deliverables with Service Providers to ensure contractual obligations are not only met but design to deliver high-quality services to align with CIAM objectives
Partner engagement and effectively communicate with other CIAM leaders, IT teams and business units to ensure operational integration meets the program objectives
Report on these metrics to provide clarity and drive improvements across CIAM operations
Ability to provide graphic reporting and dashboards in tools such as Tableau, SPLUNK, Grafana, Dynatrace, Logscale and others.
Validation of Controls in the production environment
Responsible for coordination of patching, maintenance, and vulnerability management for applications.
Qualifications:
Experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, capabilities, and/or operational leadership experience. Experience leading delivery and incident management teams/people is preferred.
ITIL Process experience, particularly with incident, problem, and change management
Deep understanding of IAM technologies, controls, and best practices including adaptive authentication, PKI and passwordless technologies
Solid understanding of IAM principles in cloud first environment
Understanding of PCI, SOX, EU-GDPR regulations and for IAM
Know how to influence technology teams to deliver a frictionless employee identity experience
Experience influencing teams and partners without direct authority over them
Experience in accessing data sources and create, edit, and publish reporting and Dashboards in several form factors.
Enable digital identity to tell the story through the use of data and visuals.
Coached individuals & leaders at multiple levels able to demonstrate tangible results
Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and motivating changes
Established relationships with partners across all levels and departments
Superb communication skills at all levels of organization
Reliable, punctual attendance is an essential function of the position.
Tools Familiarity:
Ping-Identity provider
Transmit
Trusteer
Daon.
Location: Pittsburgh, PA | Birmingham, AL | Dallas,TX | Cleveland,OH
Job-Type: FTE/Permanent
Job Description:
Owns the vision and definition of the product. Serves as the voice of the Customer. Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product based on business value.
Drives the creation of and the integrity of the product backlog. Leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value.
Responsible for ensuring the Scrum Master(s) and development team(s), are focused on the right priorities during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.
Accepts delivery of working product from the Scrum Team(s). Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients.
Responsibilities:
The Product Manager- Customer Identity and Access Management Operations is responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure and effective management of the customer identity services
Operational Leadership for CIAM that include ability to develop and implement strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve responses times by effectively leading change and problem management to ensure service level agreements (SLAs) are met
Ability to lead and mentor a team of operations specialists and engineers, including demonstrable ability to manage vendor relationship deliverables with Service Providers to ensure contractual obligations are not only met but design to deliver high-quality services to align with CIAM objectives
Partner engagement and effectively communicate with other CIAM leaders, IT teams and business units to ensure operational integration meets the program objectives
Report on these metrics to provide clarity and drive improvements across CIAM operations
Ability to provide graphic reporting and dashboards in tools such as Tableau, SPLUNK, Grafana, Dynatrace, Logscale and others.
Validation of Controls in the production environment
Responsible for coordination of patching, maintenance, and vulnerability management for applications.
Qualifications:
Experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, capabilities, and/or operational leadership experience. Experience leading delivery and incident management teams/people is preferred.
ITIL Process experience, particularly with incident, problem, and change management
Deep understanding of IAM technologies, controls, and best practices including adaptive authentication, PKI and passwordless technologies
Solid understanding of IAM principles in cloud first environment
Understanding of PCI, SOX, EU-GDPR regulations and for IAM
Know how to influence technology teams to deliver a frictionless employee identity experience
Experience influencing teams and partners without direct authority over them
Experience in accessing data sources and create, edit, and publish reporting and Dashboards in several form factors.
Enable digital identity to tell the story through the use of data and visuals.
Coached individuals & leaders at multiple levels able to demonstrate tangible results
Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and motivating changes
Established relationships with partners across all levels and departments
Superb communication skills at all levels of organization
Reliable, punctual attendance is an essential function of the position.
Tools Familiarity:
Ping-Identity provider
Transmit
Trusteer
Daon.