Customer Service Support Specialist Expert with Security Clearance

WORK REQUIREMENTS: Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.- MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System). Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients. Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines. Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos. REQUIRED SKILLS: The Contractor shall possess and provide the following required skills and demonstrated experience: Demonstrated experience in customer service Demonstrated experience in technical support service Demonstrated experience in system administration for Windows and Linux systems Demonstrated experience trouble-shooting hardware, telephony, and video Demonstrated experience deploying and testing hardware and software Demonstrated experience using an enterprise ticketing system Demonstrated experience working with Windows Operating Systems Demonstrated experience working with Linux Operating Systems Demonstrated knowledge of LAN/WAN architectures and troubleshooting Demonstrated working knowledge with VPN clients such as Cisco VPN and others DESIRED SKILLS: Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include: Demonstrated exceptional security practice in working with Restricted Handling (RH) data Experience working with special systems such as FSA3 and FiCE Trained and Certified as a Data Transfer Officer Trained and Certified as a Krypto handling technician Trained to support special "Back Room" requirements Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures Billet Rate Information Must Have a TS/SCI With Full-Scope Poly.