Customer Success Manager

Bombora, the leading global B2B intent data and solutions provider, is powered by the worlds largest publisher data co-op. Our data allows sales and marketing teams to understand which companies are in market for their products and services and empowers them to execute their strategies across the entire customer lifecycle from prospecting, sales enablement to marketing/advertising and customer retention. We process billions of interactions to confidently identify intent signals from companies around the world.

Bombora is continually recognized by analyst firms as a leader in Intent data powering GTM data solutions. We invented the B2B intent data category and have been delivering high quality, accurate solutions ever since.

Join the Bombora Customer Success team and be at the forefront of driving meaningful impact for our customers! You'll have the opportunity to work with cutting-edge data solutions, build strong relationships and deliver tailored strategies to help customers succeed. Our collaborative and dynamic team culture ensures you'll have the support and resources to grow both personally and professionally. If you're passionate about Customer Success and want to be part of a forward-thinking, results-driven company, Bombora is the place to make a real difference!

You will.

• Build and Maintain Relationships: Cultivate strong, long-lasting relationships with customers, acting as their primary point of contact to ensure success, renewal(s), and growth opportunities.
• Monitor Customer Health: Regularly assess customer satisfaction and usage to identify potential issues, proactively address concerns, and help customers discover new ways to achieve their goals and maximize Bomboras value.
• Drive Product Adoption: Help customers maximize the value of Bombora by providing tailored recommendations, training, and ongoing support to ensure they achieve their goals.
• Collaborate with Cross-Functional Teams: Work closely with Marketing, Product, and Procurement to ensure seamless communication and alignment in delivering the best customer experience.

You have

• Minimum 3 years experience in Customer Success or Account Management, ideally with Enterprise Customers.
• Excellent Communication Skills: Ability to effectively communicate with customers at all levels, both verbally and in writing, with a focus on clear, empathetic, and solution-oriented dialogue.
• Problem-Solving Abilities: Strong analytical and troubleshooting skills to proactively identify issues and provide timely, effective solutions to customer challenges.
• Team Collaboration: Ability to work cross-functionally to deliver a cohesive and positive customer experience.

Perks and Benefits

• Competitive Salary
• Health / Dental / Vision
• Flexible Spending Account
• Commuter Benefits
• Flexible Vacation / Paid Holidays
• Education / Tuition Assistance
• 401K / Match
• Generous Parental Leave
• On Demand Learning (Udemy)
• Team Lunches / Outings /Events (Yes! We found a way to do virtually!)
• Offices (for when you want one)

Compensation Package

• The salary range for this position is $75,000 to $115,00 with a $10,000 variable.Actual compensation may vary and will be based on a candidates qualifications, skills, experience, and location.
• Equity