Customer Success Senior Supervisor
Apply NowCompany: Honeywell
Location: Raleigh, NC 27610
Description:
Deliver business value through Right and Fast partnership
As a Senior Customer Support Management Professional here atHoneywell, you will play a pivotal role in guiding and shaping our global CustomerSupport operations. As the driving force behind our team of Supportprofessionals, you will be accountable for defining and executing strategies todeliver world-class customer service. Your extensive experience in peoplemanagement and Customer Support will be instrumental in cultivating a cultureof excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager for theUS-East.
In this role, you will impact the success of our Customer Support operations byensuring the highest level of customer satisfaction. You will guide a team of Supportprofessionals, develop and implement Support strategies, and work withcross-functional teams to drive continuous improvement.
KEY RESPONSIBILITIES
BENEFITSOF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developingsolutions side-by-side with dedicated experts in their fields, Honeywellemployees are eligible for a comprehensive benefits package. This packageincludes employer-subsidized Medical, Dental, Vision, and Life Insurance;Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, PaidTime Off (for vacation, personal business, sick time, and parental leave), and12 Paid Holidays. For more information visit:
The application period for the job is estimated to be 40 days from the jobposting date; however, this may be shortened or extended depending on businessneeds and the availability of qualified candidates.
YOU MUST HAVE
WE VALUE
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializestechnologies that address some of the world's most critical demands aroundenergy, safety, security, air travel, productivity, and global urbanization. Weare a cutting-edge software-industrial company dedicated to introducingstate-of-the-art technology solutions to improve efficiency, productivity,sustainability, and safety in high-growth businesses in broad-based, attractiveindustrial end markets. Our products and solutions enable a safer, morecomfortable, and more productive world, enhancing the quality of life of peoplearound the globe.
Honeywell is an equal opportunity employer. Qualified applicants will beconsidered without regard to age, race, creed, color, national origin,ancestry, marital status, care or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status.
Additional Information
As a Senior Customer Support Management Professional here atHoneywell, you will play a pivotal role in guiding and shaping our global CustomerSupport operations. As the driving force behind our team of Supportprofessionals, you will be accountable for defining and executing strategies todeliver world-class customer service. Your extensive experience in peoplemanagement and Customer Support will be instrumental in cultivating a cultureof excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager for theUS-East.
In this role, you will impact the success of our Customer Support operations byensuring the highest level of customer satisfaction. You will guide a team of Supportprofessionals, develop and implement Support strategies, and work withcross-functional teams to drive continuous improvement.
KEY RESPONSIBILITIES
- Guide a high-performing Customer Supportteam, providing guidance, coaching team members
- Develop and implement Customer Supportstrategies and initiatives to enhance customer satisfaction
- Manage Customer Support projects,including resource allocation, project planning, and monitoring progress
- Resolve escalated customer issues andprovide expert assistance in complex cases
- Work with other departments toaddress technical demand and improve service delivery
BENEFITSOF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developingsolutions side-by-side with dedicated experts in their fields, Honeywellemployees are eligible for a comprehensive benefits package. This packageincludes employer-subsidized Medical, Dental, Vision, and Life Insurance;Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, PaidTime Off (for vacation, personal business, sick time, and parental leave), and12 Paid Holidays. For more information visit:
The application period for the job is estimated to be 40 days from the jobposting date; however, this may be shortened or extended depending on businessneeds and the availability of qualified candidates.
YOU MUST HAVE
- Minimum 3 years of experience in the field or with Customer Support management
- .Basic understanding of contracts and contract growth
- Good communication skills to interface with customers
- Administrative skills or the ability to show you can juggle multiple tasks
- Strong technical proficiency
WE VALUE
- Bachelor's Degree in a related field
- Excellent problem-solving skills
- Customer-centric mindset
- Contract Experience
- Project management skills
- Team building and People managementskills
- Adaptability to change
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializestechnologies that address some of the world's most critical demands aroundenergy, safety, security, air travel, productivity, and global urbanization. Weare a cutting-edge software-industrial company dedicated to introducingstate-of-the-art technology solutions to improve efficiency, productivity,sustainability, and safety in high-growth businesses in broad-based, attractiveindustrial end markets. Our products and solutions enable a safer, morecomfortable, and more productive world, enhancing the quality of life of peoplearound the globe.
Honeywell is an equal opportunity employer. Qualified applicants will beconsidered without regard to age, race, creed, color, national origin,ancestry, marital status, care or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status.
Additional Information
- Category: Customer Experience
- Location: 208 South Rogers Lane, Raleigh, NC 27610 USA
- Exempt