Customer Support Project Manager
Apply NowCompany: Safran
Location: Minneapolis, MN 55407
Description:
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
As a worldwide leader in its sector, Safran Aero Boosters designs, develops and produces modules, equipment and test cells for aircraft and space engines. Based in Belgium, Safran Aero Boosters has two subsidiaries in the United States and employs 1,700 people.
Reference number
2025-151182
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Customer Support Project Manager
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
Summary:
Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
As a Customer Support Project Manager at Safran Test Cells, you will manage the delivery of aftermarket orders, including services, projects, term maintenance, and warranty of long-term projects. You will coordinate with customers, staff, vendors, and sub-contractors, oversee financial and contract management, and handle multiple projects simultaneously.
You will follow and improve Customer Support Quality management procedures, compile records, gather data, and prepare reports. You will also manage Corrective Action Reports (CAR), prepare and present project status and financial reports, and support the Project Estimator with quotes.
Essential Duties and Responsibilities:
The Project Manager (PM) is responsible to manage the delivery of aftermarket orders, including services, projects, term maintenance, along with warranty of long-term projects and other Customer Supporr related duties.
Coordination and communications between the Customer, Safran Test Cells staff, vendors, sub-contractors, installation personnel and any other personnel or firms involved in building, installing, and commissioning the Project.
The PM has responsibility for financial management, contract management, and customer relations throughout the Project implementation.
The PM will be assigned multiple projects and be expected to manage them on a daily basis
Travel to customer site may be required throughout the project
Follow and improve Customer Support Quality management procedures, work instructions, and forms
Collect, compile records, including gathering data, and prepare standard and custom reports with information necessary for decision making.
Ability to exercise independent and discretionary judgment regarding confidential matters.
Provide the reactivity required of a support organization, which may include working extended hours or hours outside of core business hours in order to resolve customer issues and assure customer satisfaction
Schedule and coordinate internal and external resources
Manage Corrective Action Reports (CAR)
Preparing and presenting project status and financial reports to management.
Preparing aftermarket quotes, including scope of supply and proposals
Supporting the Project Estimator with preparing and presenting quote to the customer
Working with Sales for customer updates on new and active quotes
Additional description
Comprehensive Benefits Package: Safran Test Cells offers a competitive medical plan with HMO and PPO options, as well as Vision coverage, Short-Term and Voluntary Long-Term Disability, Life and Accidental Death Insurance, and a 401(k) plan.
Vacation and Sick Leave: First-year employees earn 15 days of vacation, 10 days of sick leave, and 2 personal days.
Hybrid Work Schedule: Safran Test Cells offers a hybrid work schedule
Safran Shareholding Plan: Employees have the opportunity to participate in the Safran Shareholding plan, which allows them to become shareholders and benefit from the company's growth.
Salary Range: The salary for this position ranges depending on years of experience and training
Candidate skills & requirements
Education/Experience:
B.S. degree, preferably in an area related to Engineering or Project Management
2+ years' work experience in a position related to project management and/or customer service.
Qualifications:
Ability to work effectively in a highly matrixed organization
Excellent interpersonal communication and organizational skills
Ability to understand and interpret contract language
Strong knowledge in the use of standard Microsoft programs (Project, Word, Excel, and Outlook).
Professional phone etiquette, organized, works independently, professional and friendly
Proactive and willing to work in a dynamic environment. "CAN DO" attitude.
Prior project management experience in the aero engine test cell business is highly desirable.
Annual salary
76,000-90,000
Job location
Job location
North America, United States, Minnesota, Minneapolis
City (-ies)
651 Campus Drive Suite 100 MN 55112 New Brighton
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 3 years
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
As a worldwide leader in its sector, Safran Aero Boosters designs, develops and produces modules, equipment and test cells for aircraft and space engines. Based in Belgium, Safran Aero Boosters has two subsidiaries in the United States and employs 1,700 people.
Reference number
2025-151182
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Customer Support Project Manager
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
Summary:
Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
As a Customer Support Project Manager at Safran Test Cells, you will manage the delivery of aftermarket orders, including services, projects, term maintenance, and warranty of long-term projects. You will coordinate with customers, staff, vendors, and sub-contractors, oversee financial and contract management, and handle multiple projects simultaneously.
You will follow and improve Customer Support Quality management procedures, compile records, gather data, and prepare reports. You will also manage Corrective Action Reports (CAR), prepare and present project status and financial reports, and support the Project Estimator with quotes.
Essential Duties and Responsibilities:
The Project Manager (PM) is responsible to manage the delivery of aftermarket orders, including services, projects, term maintenance, along with warranty of long-term projects and other Customer Supporr related duties.
Coordination and communications between the Customer, Safran Test Cells staff, vendors, sub-contractors, installation personnel and any other personnel or firms involved in building, installing, and commissioning the Project.
The PM has responsibility for financial management, contract management, and customer relations throughout the Project implementation.
The PM will be assigned multiple projects and be expected to manage them on a daily basis
Travel to customer site may be required throughout the project
Follow and improve Customer Support Quality management procedures, work instructions, and forms
Collect, compile records, including gathering data, and prepare standard and custom reports with information necessary for decision making.
Ability to exercise independent and discretionary judgment regarding confidential matters.
Provide the reactivity required of a support organization, which may include working extended hours or hours outside of core business hours in order to resolve customer issues and assure customer satisfaction
Schedule and coordinate internal and external resources
Manage Corrective Action Reports (CAR)
Preparing and presenting project status and financial reports to management.
Preparing aftermarket quotes, including scope of supply and proposals
Supporting the Project Estimator with preparing and presenting quote to the customer
Working with Sales for customer updates on new and active quotes
Additional description
Comprehensive Benefits Package: Safran Test Cells offers a competitive medical plan with HMO and PPO options, as well as Vision coverage, Short-Term and Voluntary Long-Term Disability, Life and Accidental Death Insurance, and a 401(k) plan.
Vacation and Sick Leave: First-year employees earn 15 days of vacation, 10 days of sick leave, and 2 personal days.
Hybrid Work Schedule: Safran Test Cells offers a hybrid work schedule
Safran Shareholding Plan: Employees have the opportunity to participate in the Safran Shareholding plan, which allows them to become shareholders and benefit from the company's growth.
Salary Range: The salary for this position ranges depending on years of experience and training
Candidate skills & requirements
Education/Experience:
B.S. degree, preferably in an area related to Engineering or Project Management
2+ years' work experience in a position related to project management and/or customer service.
Qualifications:
Ability to work effectively in a highly matrixed organization
Excellent interpersonal communication and organizational skills
Ability to understand and interpret contract language
Strong knowledge in the use of standard Microsoft programs (Project, Word, Excel, and Outlook).
Professional phone etiquette, organized, works independently, professional and friendly
Proactive and willing to work in a dynamic environment. "CAN DO" attitude.
Prior project management experience in the aero engine test cell business is highly desirable.
Annual salary
76,000-90,000
Job location
Job location
North America, United States, Minnesota, Minneapolis
City (-ies)
651 Campus Drive Suite 100 MN 55112 New Brighton
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 3 years