Data Specialist

The American Academy of Ophthalmology is looking for a Data Specialist. The Data Specialist provides day-to-day data integrity in the membership database. The staff is responsible to create reports, update key metrics, and manage processes to resolve data anomalies and maintain data integrity. Additionally, as a member of the Member Services team, the Data Specialist supports the implementation and execution of membership strategies to enhance membership recruitment and retention campaigns.
Duties and Responsibilities

• Monitor and coordinate data management and maintenance of member records in the Academy database.
• Create and maintain standard operational procedures for data entry/changes and data dictionary for field codes.
• Coordinate and execute strategies to maintain data integrity, including resolving data anomalies and duplicate records.
• Collaborate with IT to audit and import member data from various data collection sources to database.
• Support the Member Services Manager to refine processes supporting data entry, integration and visualization.
• Provide data analysis and operational support to enhance membership recruitment and retention campaigns as well as benefits utilization assessments.
• Assist the Director of Membership and Customer Service and Member Services Manager with the identification of data and metrics to evaluate success of member engagement campaigns and strategies.
• Maintain reference documents and lead training to increase staff's understanding and usage of membership data.
• Coordinate the implementation of member surveys.
• Maintain and update committee records to ensure data accuracy and compliance to Academy policies.
• Coordinate the promotion and administration of the Academy Mailing List Rental Service (annual meeting per-registration and general Academy lists) to achieve budgeted revenue target.)
• As a member of the Member Services team serve as the first point of contact for member inquiries and requests (e.g., membership benefits, application, renewal, website login interface, membership reclassification, etc.)
• Ensure data integrity of member records in the Academy database.

Requirements:

• Strong proficiency with CRM database systems and relational database report writing such as Business Objects (2 Years of experience or more)
• Experience with quantitative analysis and data visualization
• Proficiency with Microsoft Office suite of products (MS Word, MS Excel, PowerPoint and Power BI)
• Accurate data entry skills
• Project coordination and organizational skills
• Capable of multi-tasking several different projects
• Ability to work well within a team environment and independently to achieve individual and department goals, adapting quickly to changes in priorities and responsibilities
• Strong interpersonal skills and customer service skills
• Speak and write English professionally, clearly, and concisely
• Deal with sensitive and pressure situations with appropriate judgment.
• Effective analytical skills and problem-solving skills, which includes identifying potential problems and recommending solutions
• College Degree in a relevant field
• Experience working in a non-profit preferred.
• Ability to speak and write in a foreign language professionally, clearly and concisely, preferably Spanish (optional)
• Remote Schedule with manager approval. This position is eligible for up to 2 remote workdays per week.

Salary: $86,376