Deficiency Collections Specialist

Position Overview:

We are looking for an experienced deficiency balance collector, who has strong skip tracing skills and a working knowledge of post liquidation and recovery collections. This position will be responsible for making outbound calls and contacting customers to collect any/all outstanding balances or identifying and recommending solutions that will bring these past due accounts up to date. In addition to contacting the customers, this position is responsible for working with the Manager of Legal Accounts in setting deficiency strategy, creating and maintaining deficiency reporting, presenting deficiency collection results to management, and working with third party vendors such as Collection Agencies and Contingent Attorneys. Previous industry experience is a must.

Commitment to Internal Control:

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that they manage.

Essential Duties and Responsibilities:

• Collection of assigned portfolio by maintaining communication via phone, e-mail, and written correspondence.
• Assist in setting deficiency department goals and strategy and communicating results to management.
• Creating and maintaining deficiency reporting (working with IT as needed to get access to the critical data elements).
• Taking 100% ownership of the collection of balances from accounts from time of final liquidation/charge-off until account is settled or resolved.
• Full compliance with all regulations and laws.
• Expertise with truck finance and all related collateral (Truck, Trailer, etc.).
• Ability to prioritize and juggle multiple job duties.
• Able to lead by example and work both independently and with internal departments.
• Ability to collect creatively, within the confines of the law.
• Forward accounts to outside collection firms and legal agencies.
• Oversee performance of outside collection firms and legal agencies.
• Interface with collections, asset management, and other departments to determine appropriate action on customer accounts.

• Process invoices and monitor payments, ensuring correct application to accounts and contracts.
• Performs other related duties as assigned by management.

KPI's (Key Performance Indicators):

• Accurate and up-to-date deficiency reporting.
• Collection of balances from liquidation to settlement of the account in a timely fashion.
• Stay within the confines of the law to collect debts.

Responsibility and Decision-Making Authority:

• Act independently; Decision-making within Company policy.

Qualifications:

• Requires skip tracing experience.
• Knowledge of legal processes related to collections, litigation, and bankruptcy.
• Strong negotiation and communication skills.
• Ability to manage priorities and work in a team environment.
• Proficient in Microsoft Office, internet research, skip tracing, PACER, and electronic court dockets.

Education and Experience:

• Bachelor's degree or equivalent experience.
• 3-5 years' experience working with commercial leasing and deficiency collections.

Licensing and Certification:

• N/A

Tools and Equipment Used:

• Personal computer, copier, phone, and other typical office equipment.

Working Hours:

• Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs.

Travel:

• Occasional travel related to attendance at court appearances or industry seminars.

Physical Demands:

• Digital dexterity and hand/eye coordination in operation of office equipment.
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person.
• Body motor skills sufficient to enable incumbent to move from one office location to another.

The job description does not constitute an employment contract, implied or otherwise, other than an "at will" relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The position is (exempt) and the salary will be between $88,000.00 and $108,000.00 with an opportunity to earn a discretionary bonus.

The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional benefits:

- Medical, Dental, and vision plans

- 401(k) and matching

- Paid Time Off

- Company Paid Life Insurance

- Employee Assistance Program

- Training and Development Opportunities

- Employee Discounts