Dental Operations Supervisor

Job Description

Primary Accountability

The Dental Operations Supervisor is responsible for direct supervision of dental support staff members and daily operations of the assigned dental clinic sites.

Description of Primary Responsibilities

Provides supervision to departmental staff.

• Demonstrates successful leadership by selecting and building talent.
• Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling, and making decisions or recommendations regarding necessary disciplinary actions.
• Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned staff or any other change status of assigned staff.
• Demonstrates core leadership behaviors and team one approach.
• Responsible for communicating with staff.
• Builds a successful team and aligns team performance.
• Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan. In addition to onboarding, provides on the job training and provides/arranges for remediation when necessary.
• Manages work of assigned team. Assigns duties to employees and provides daily guidance and supervision based on manager's operational direction. On a daily basis, monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to manager.
• Ensures that employees are aware of and adhere to company workflows, procedures, and policies. When appropriate, immediately corrects actions or behaviors outside of company policies and procedures. Identifies trend offenses, reporting as frequently as necessary to the manager based on severity of offense.
• Recommends workflow and procedure changes based on observations from the floor.
• Assists manager in ensuring department expenses stay within budget.
• Maintains compliance with all employee related reporting and tracking.

Responsible for facilitating efficient patient flow by coordinating the front and back office dental staff. Connect patients to services throughout the health center.

• Operates the dashboard and other metric tools to ensure efficient patient flow while reducing wait times and ensuring cycle times are met.
• Ensures appointment schedules are maximized and spread throughout the shift.
• Conducts periodic audits in electronic health record system to ensure workflows related to registration, eligibility, vitals, compliance measures, referrals and clinical procedures.
• Ensures the daily maintenance of clinical logs.
• Prepares and posts staff schedules at least one month in advance.

Responsible for ensuring patient information is collected, verified, and updated.

• Ensures financial options are reviewed and offered to patients during the registration process.
• Confirms insurance eligibility verification is completed through appropriate source.

Accountable for conducting inspections of work areas, sterilization and lab areas to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies and infection control guidelines.

• Completes the Health Center Checklist and follows up on outstanding issues.
• Completes Department Orientation Checklists, Job Specific Competency Assessments and follows up on outstanding issues.
• Verifies all logs are up to date including equipment maintenance logs, expiration, and inventory logs.
• Responsible for ensuring the completion of equipment maintenance and repair.
• Verifies all sterilization workflows are followed and required biological monitoring is completed.

Responsible for patient complaints.

• Assists the patient and develops solutions to problems.
• Collaborates with dental operations manager and other department supervisors when needed to resolve patient issues.

Accountable for patient facilitation and if necessary, coordinates with other sites to help patients with their appointments.

Verifies supplies, forms and cash boxes are in compliance with our financial policies and regulations.

Performs other duties as assigned.

Description of Primary Attributes

Professional & Technical Knowledge:

Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of a Associates Degree program with a recognized major or comparable experience, and;

Two years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.

Technical Skills:

Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.

Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.

Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.

Licenses & Certifications:

Requires Dental Assistant certificate.

Valid Ca driver's license.

Communications Skills:

Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze.

Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities.

Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation.

Effectively conveys technical information to non-technical audiences.

Physical Demands: The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit and type. The employee frequently is required to stand or walk; and occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Pay Scale:

Min Salary Rate: $68,640.00

Max Salary Rate: $108,697.10