Deputy Chief of Health Operations
Apply NowCompany: Teacher Retirement System of Texas
Location: Austin, TX 78745
Description:
Location:
1900 Aldrich Street
Austin, Texas, 78723
United States
Deputy Chief of Health Operations
Requisition ID:
req1188
Employment Type:
Unclassified Regular Full-Time (URF)
Division:
Health
Compensation:
Will be based on education and experience
Location:
Alpha Building
Job Closing:
2/24/2025
WHO WE ARE:
With the Health Division, you'll be joining a passionate team of self-motivated change agents united by our mission: driving to design the delivery of high-quality healthcare for nearly three-quarters of a million active and retired Texas public educators.
The healthcare industry is complex and we're a team of problem-solvers who are up for the challenge. With a focus on innovation and collaboration to catalyze the market, we spend nearly $4 billion annually on healthcare to make a difference in our members' lives. With a career at TRS, you'll be empowered through a culture of continuous learning, front-line decision-making, coaching and mentorship to shape the future of our work, while transforming healthcare delivery for 1 in 41 Texans.
The Deputy Chief for TRS Health Operations supports the Chief Health Care Officer by providing strategic direction and thought leadership to ensure the optimal functioning of TRS Health plan operations and drive the implementation of strategic business initiatives, projects, and programs. The incumbent will support the CHCO in coordinating planning, budget, personnel, training, and other administrative activities, and provide consultative services and technical assistance to agency leadership, management, stakeholders, community organizations, other state agencies, private and public organizations, advocacy groups, and legislators. This position will proactively work with the Health Division management, TRS executive leadership, and agency employees.
WHAT YOU WILL DO:
Business Operations Oversight and Strategic Direction Leads strategic initiatives to drive business development and operational improvements, working with key executives to identify and analyze opportunities.
Oversees the business operations and management processes within the Health Operations Department and Health Engagement Team.
Oversees daily administrative and operational tasks, as well as special projects for the CHCO, and works with functional experts from TRS divisions to promote key initiatives.
Organizes, prioritizes, and executes critical issues and information for the CHCO.
Provides recommendations to the CHCO and division staff on sensitive and time-critical operational, personnel and budget-related issues.
Proposes new systems and processes, recommends innovative solutions to apply technology, streamline and improve health plan operations and participant engagement.
Establishes goals, objectives, and measures to meet strategic objectives and service levels for operational, engagement, and administrative functions.
Monitors contracts related to health plan operations and participant engagement, collaborating with business managers to determine scope of work and terms of agreements.
Directs staff to support travel, procurement, budgeting, contracting, and accounts payable processes for the executive team.
Serves as primary contact for Health Operations with TRS Shared Services (Budget, IT, Procurement and Contracts, Organizational Excellence, Finance etc.) to ensure collaboration on hiring, training, and evaluation of staff; budgeting; procurement, and utilization of technology or other services.
Attends meetings and participates in internal work groups and cross functional and enterprise-wide teams of TRS as assigned.
Represents the CHCO at internal meetings as needed.
Works closely with the CHCO to strategize and develop presentations and materials for internal and external use.
Assists the CHCO in strategically aligning time with key operational priorities, milestones, deadlines, and decisions.
Assists the CHCO in managing action items that arise out of each board meeting.
Communication and Coordination Directs staff as necessary to support timely responses to trustee, legislative, executive inquiries and requests.
Provides thought leadership on a variety of cross functional projects, using strong analytical, presentation, and communication skills to sponsor and oversee initiatives across multiple departments.
Monitors and ensures key performance metrics are shared, communicated, and delivered across the executive and leadership teams.
Facilitates procedural and decision-making protocols within Operations to streamline how decisions are made, ensuring transparency and efficiency.
Prepares and facilitates communication, making sure critical information reaches the right people at the right time, continually seeking to improve communication across the agency.
Contributes performance data and other key information and updates to departmental submissions of board materials.
Supports financial and operational reporting and analysis.
Management Support Plans, organizes, directs and reviews the work of the managing team responsible for the completion of complex and various administrative support tasks.
Directs and evaluates administrative department operations and staff members to ensure the business operates in a smooth, efficient manner.
Primary point of contact within Health for overseeing project management shared service for Health Division, ensuring project work aligns with overall division goals and objectives.
Hires, trains, and evaluates employees, taking corrective action when necessary.
In support of the CHCO and managing staff, provide strategic direction, leadership, and coaching to various professional and technical staff by supervising day-to-day operations.
Performs related work as assigned.
WHAT YOU WILL BRING:
Required Education
Bachelor's degree from an accredited college or university with a major in business, public administration or closely related field.
High school diploma or equivalent and additional full-time managerial experience in public pension administration or closely related field may substitute for the required education on an equivalent year-for-year basis.
Required Experience
Nine (9) years of full-time directly related, progressively responsible experience managing staff operations in banking, insurance, pension administration, governmental services, business operations or related experience. .
Five (5) years of experience leading or supervising the work of other required.
Experience may be concurrent.
A master's degree or doctoral degree in a directly related field may be substituted on an equivalent year-for-year basis.
Preferred Qualifications
Experience in banking, insurance, pension administration, governmental service, or other operational business.
Experience specific to health plan operations including customer service, eligibility, and enrollment functions, claim resolutions, etc.
Experience overseeing strategic communication and member initiatives
Demonstrated track record supporting C-Suite or executive level positions.
Experience directly or indirectly managing executive assistants and other administrative support staff
Exceptional leadership and time, task, and resource management skills.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Knowledge of:
Best practices in business administrative processes
Business operations including human resources, budget, contracting, and IT
Strategic planning, resource allocation, and leadership techniques.
Skill in:
Managing, mentoring, and motivating staff to meet organization goals and objectives.
Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, and in completing detailed work with a high degree of accuracy.
Verbal and written communication of complex information that is accurate, timely, and based on sound judgment.
High levels of diplomacy and tact and ensuring discretion and confidentiality when required.
Responding to directives received from executive management and trustees.
Analyzing problems and devising effective solutions.
Ability to:
Ability to work with minimal direction and manage through influence
Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
Work effectively in a professional team environment.
Address difficult issues in a manner that builds consensus.
Proactively develop knowledge and skills by seeking out learning opportunities.
Openly build cross-functional and external relationships.
Share information to improve collaboration and outcomes as appropriate.
Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at careers@trs.texas.gov with questions or for additional information.
To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite.
For more information, visit www.trs.texas.gov.
1900 Aldrich Street
Austin, Texas, 78723
United States
Deputy Chief of Health Operations
Requisition ID:
req1188
Employment Type:
Unclassified Regular Full-Time (URF)
Division:
Health
Compensation:
Will be based on education and experience
Location:
Alpha Building
Job Closing:
2/24/2025
WHO WE ARE:
With the Health Division, you'll be joining a passionate team of self-motivated change agents united by our mission: driving to design the delivery of high-quality healthcare for nearly three-quarters of a million active and retired Texas public educators.
The healthcare industry is complex and we're a team of problem-solvers who are up for the challenge. With a focus on innovation and collaboration to catalyze the market, we spend nearly $4 billion annually on healthcare to make a difference in our members' lives. With a career at TRS, you'll be empowered through a culture of continuous learning, front-line decision-making, coaching and mentorship to shape the future of our work, while transforming healthcare delivery for 1 in 41 Texans.
The Deputy Chief for TRS Health Operations supports the Chief Health Care Officer by providing strategic direction and thought leadership to ensure the optimal functioning of TRS Health plan operations and drive the implementation of strategic business initiatives, projects, and programs. The incumbent will support the CHCO in coordinating planning, budget, personnel, training, and other administrative activities, and provide consultative services and technical assistance to agency leadership, management, stakeholders, community organizations, other state agencies, private and public organizations, advocacy groups, and legislators. This position will proactively work with the Health Division management, TRS executive leadership, and agency employees.
WHAT YOU WILL DO:
Business Operations Oversight and Strategic Direction Leads strategic initiatives to drive business development and operational improvements, working with key executives to identify and analyze opportunities.
Oversees the business operations and management processes within the Health Operations Department and Health Engagement Team.
Oversees daily administrative and operational tasks, as well as special projects for the CHCO, and works with functional experts from TRS divisions to promote key initiatives.
Organizes, prioritizes, and executes critical issues and information for the CHCO.
Provides recommendations to the CHCO and division staff on sensitive and time-critical operational, personnel and budget-related issues.
Proposes new systems and processes, recommends innovative solutions to apply technology, streamline and improve health plan operations and participant engagement.
Establishes goals, objectives, and measures to meet strategic objectives and service levels for operational, engagement, and administrative functions.
Monitors contracts related to health plan operations and participant engagement, collaborating with business managers to determine scope of work and terms of agreements.
Directs staff to support travel, procurement, budgeting, contracting, and accounts payable processes for the executive team.
Serves as primary contact for Health Operations with TRS Shared Services (Budget, IT, Procurement and Contracts, Organizational Excellence, Finance etc.) to ensure collaboration on hiring, training, and evaluation of staff; budgeting; procurement, and utilization of technology or other services.
Attends meetings and participates in internal work groups and cross functional and enterprise-wide teams of TRS as assigned.
Represents the CHCO at internal meetings as needed.
Works closely with the CHCO to strategize and develop presentations and materials for internal and external use.
Assists the CHCO in strategically aligning time with key operational priorities, milestones, deadlines, and decisions.
Assists the CHCO in managing action items that arise out of each board meeting.
Communication and Coordination Directs staff as necessary to support timely responses to trustee, legislative, executive inquiries and requests.
Provides thought leadership on a variety of cross functional projects, using strong analytical, presentation, and communication skills to sponsor and oversee initiatives across multiple departments.
Monitors and ensures key performance metrics are shared, communicated, and delivered across the executive and leadership teams.
Facilitates procedural and decision-making protocols within Operations to streamline how decisions are made, ensuring transparency and efficiency.
Prepares and facilitates communication, making sure critical information reaches the right people at the right time, continually seeking to improve communication across the agency.
Contributes performance data and other key information and updates to departmental submissions of board materials.
Supports financial and operational reporting and analysis.
Management Support Plans, organizes, directs and reviews the work of the managing team responsible for the completion of complex and various administrative support tasks.
Directs and evaluates administrative department operations and staff members to ensure the business operates in a smooth, efficient manner.
Primary point of contact within Health for overseeing project management shared service for Health Division, ensuring project work aligns with overall division goals and objectives.
Hires, trains, and evaluates employees, taking corrective action when necessary.
In support of the CHCO and managing staff, provide strategic direction, leadership, and coaching to various professional and technical staff by supervising day-to-day operations.
Performs related work as assigned.
WHAT YOU WILL BRING:
Required Education
Bachelor's degree from an accredited college or university with a major in business, public administration or closely related field.
High school diploma or equivalent and additional full-time managerial experience in public pension administration or closely related field may substitute for the required education on an equivalent year-for-year basis.
Required Experience
Nine (9) years of full-time directly related, progressively responsible experience managing staff operations in banking, insurance, pension administration, governmental services, business operations or related experience. .
Five (5) years of experience leading or supervising the work of other required.
Experience may be concurrent.
A master's degree or doctoral degree in a directly related field may be substituted on an equivalent year-for-year basis.
Preferred Qualifications
Experience in banking, insurance, pension administration, governmental service, or other operational business.
Experience specific to health plan operations including customer service, eligibility, and enrollment functions, claim resolutions, etc.
Experience overseeing strategic communication and member initiatives
Demonstrated track record supporting C-Suite or executive level positions.
Experience directly or indirectly managing executive assistants and other administrative support staff
Exceptional leadership and time, task, and resource management skills.
Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
Knowledge of:
Best practices in business administrative processes
Business operations including human resources, budget, contracting, and IT
Strategic planning, resource allocation, and leadership techniques.
Skill in:
Managing, mentoring, and motivating staff to meet organization goals and objectives.
Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, and in completing detailed work with a high degree of accuracy.
Verbal and written communication of complex information that is accurate, timely, and based on sound judgment.
High levels of diplomacy and tact and ensuring discretion and confidentiality when required.
Responding to directives received from executive management and trustees.
Analyzing problems and devising effective solutions.
Ability to:
Ability to work with minimal direction and manage through influence
Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
Work effectively in a professional team environment.
Address difficult issues in a manner that builds consensus.
Proactively develop knowledge and skills by seeking out learning opportunities.
Openly build cross-functional and external relationships.
Share information to improve collaboration and outcomes as appropriate.
Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at careers@trs.texas.gov with questions or for additional information.
To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite.
For more information, visit www.trs.texas.gov.