Deputy Deposit Operations Manager

STATUS: Exempt, regular full-time
DEPARTMENT: Operations - Deposit Services
LOCATION: Fresno, CA

Job Summary and Scope of Responsibility: As directed by the Deposit Operations Manager, coordinate and manage, directly or through team leaders, day-to-day department activities and functions to ensure service, compliance, and regulatory objectives are met. Coordinate the selection and management of vendor relationships. Manage the integration of banking services products.

Essential Duties & Responsibilities: With or without reasonable accommodation must be able to perform all essential job functions as described below.

• Coordinate and manage department functions to ensure service, operational and regulatory requirements are met. Collaborate with unit leaders to ensure areas of risk are identified, monitored, evaluated, and mitigated.
• Lead and manage the selection, training, development and performance of assigned units/staff with a focus on operational efficiency, job knowledge, performance proficiency, client service, compliance, and career pathing. Ensure appropriate assessment and training activities are implemented to promote continuous development, career progression and client-centric service and support.
• Provide support, direction, and approval for research and resolution of escalated servicing and processing issues. Identify and evaluate unusual or complex situations and initiate contact with legal resources when indicated
• Coordinate and manage the development, documentation, maintenance, enforcement, and continuous evaluation of internal controls and procedures to facilitate efficient operations and ensure compliance with applicable regulations, Bank policy and business continuity obligations.
• Collaborate with unit managers, vendors, and interdepartmental leaders to evaluate problem areas and coordinate the identification and implementation of appropriate solutions and operational optimization.
• Collaborate with the banking center leadership team to ensure all assigned operations units and activities are coordinated between the front-line and centralized support units.
• Serve as the primary interface with the Bank's core team, banking centers, treasury services, and other Bank departments on matters related to deposit operations.
• Coordinate the development, implementation and ongoing oversight of key performance indicators (KPIs).
• Coordinate the identification, approval, implementation, and oversight of key projects. Facilitate testing and implementation of program modifications to deploy new products, regulatory updates, and software releases and/or enhancements while minimizing disruption to production environment. Review core system updates to determine if they should be implemented, or rejected. Initiate common file changes to core system.
• Ensure assigned operations unit(s) are always prepared for audits and examinations. Manage the compilation of reports and documents requested for audits and regulatory examinations. Coordinate responses to audit and exam requests.

Minimum Qualifications to Perform Essential Functions
Knowledge, Skills and Abilities:

• Effective employee management, skill development and team-building skills.
• Comprehensive knowledge of and ability to apply applicable banking regulations and procedures.
• Ability to identify potential risks and determine the appropriate response to minimize loss exposure.
• Strong judgment, decision-making and problem-solving skills.
• Professional verbal communication and meeting facilitation skills.
• Effective business writing skills.
• Aptitude for technology and software applications.
• Strong aptitude for client service and support.
• Strong organization and process management skills.
• Effective math skills.
• Professional demeanor and verbal communication skills.
• Ability to multi-task and respond quickly to changing priorities.
• Aptitude for detail and organization.
• Computer proficiency, including internet browsers and Microsoft Office Suite products.
• Ability to perform essential job functions independently, under minimal supervision.
• Proficiency at speaking, reading and writing English.

Experience and/or Education:

• Three years of experience as team manager of a back-office deposit operations service team to include risk mitigation, regulatory controls, and legal documentation requirements.
• Experience evaluating fraud events, identifying and implementing appropriate solutions.
• Knowledge of levy, subpoena, escheatment and tax reporting processes, preferred.
• Banking center experience - new accounts, teller transactions, preferred.

Excellent benefits package for eligible employees and their families. Competitive salary BOE in the range of $82,000 - $124,000 Annually.

Equal Employment Opportunity Employer/Veterans/Disabled.