Deputy Director, Facilities Operations

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Company: U.S Government

Location: Washington, DC 20011

Description:

Summary

The Deputy Director of Facilities Operations position is located in the Office of Facilities Management and Reliability (OFMR) and serves as a senior advisor to the Director of Facilities Management. The incumbent is responsible for providing executive leadership and direction, planning, management and administration for complex agency-wide facilities maintenance and operations, including 24-hour-a-day utilities operation services.

This job is open to

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.


Clarification from the agency

This position is open to U.S. Citizens and U.S. Nationals

Duties

1. Serves as senior advisor to the Director of Facilities Management, and museums and research center directors on facilities operations and maintenance matters affecting the Smithsonian (SI). Provides advice on major program issues, formulates SI policies, identifies and develops program goals and objectives, and develops resource plans. Provides management oversight of and technical advice for facilities operations and maintenance functions across the Smithsonian.

2. Leads, directs, coordinates and integrates functions, programs and responsibilities for facility operations and maintenance, including: janitorial, custodial and laborer services; recurring, corrective and preventive maintenance of all building systems and components; HVAC and other building system operations on a 24/7 basis; and snow removal and other infrastructure emergency response requirements.

3. Ensures adherence to safety policies and the development and implementation of effective safety procedures and practices, incorporating safety into planning and operations, correcting safety deficiencies identified through inspections and evaluations, and working with all partners and stakeholders to improve safety.

4. Directs, through subordinate supervisors in ten zones and a central maintenance division, a staff of approximately 700 employees in a variety of professional, technical, administrative, skilled and unskilled trade and labor occupations. Collaboratively sets performance standards and evaluates individual and organizational performance and takes action to recognize contributions or improve performance as warranted.

5. Leads strategic planning and the development, pursuit and attainment of strategic goals and objectives for facilities operation and maintenance. Develops and implements means and methods to measure and track goals and overall performance and directs action as needed to ensure success in full support of the Facilities Management mission and vision. Oversees the development and implementation of new operational concepts, systems, methods, service standards, and performance measures to improve the quality and effectiveness of program operations and customer service, as well as ensure well-balanced use of staff, materials and financial resources to support the mission of the Smithsonian.

6. Meets regularly with Senior Leaders from Museums, Research Centers and other partners to understand changing requirements, establish priorities and coordinate efforts to ensure mutual success. Makes decisions on organizational improvements needed as a result of the recommendations of Zone and Building Managers, and periodic evaluations of organizational success in meeting objectives. These decisions may involve changes in organizational structure, delegated authorities and organizational relationships

7. Oversees and administers federal appropriations for OFMR maintenance and operations across and within all Zones, ensuring that adequate control systems are established and applied to monitor expenses and keep them within budgeted amounts. Ensures that activities associated with financial management and related reporting systems are responsive, accurate and efficient. Monitors the obligation of funds and takes action to put available funds to work promptly. Adheres to financial management policies and procedures contained in relevant SI policies, directives and manuals.

8. Undertakes a variety of senior level representational and liaison duties. Participates in and represents SI in high level policy meetings and conferences, making significant contributions on matters pertaining to facilities management. Represents Smithsonian's facilities management programs and activities before SI senior leadership, the Regents, Congressional Committees, the Office of Management and Budget, other jurisdictional entities, and professional societies and associations. Interacts with the National Park Service, General Services Administration, and other public sector organizations, as appropriate to support the needs and interests of the Institution.

9. Keeps abreast of the latest private and public sector developments in the fields of facilities management and operations. Promotes continuous partnering and benchmarking with counterparts in other organizations. Evaluates the applicability of those developments to the Smithsonian and incorporates best practices into SI facilities programs.

Requirements

Conditions of Employment

  • Pass Pre-Employment Background Investigation
  • May need to complete a Probationary Period
  • Maintain a Bank Account for Direct Deposit/Electronic Transfer
  • Males born after 12/31/59 must be registered with Selective Service


Meets the basic qualifications and specialized experience as listed below.

Qualifications

BASIC QUALIFICATIONS
A degree in engineering, industrial arts, property management, or business administration or a related subject-matter field; or a combination of education and experience with courses equivalent to a major as listed above, plus experience that provided knowledge of the practices and procedures related to facilities maintenance, property management, or building operation and repair. This experience may have been gained in work such as budget or report preparation, maintenance of property and financial records, or trades or crafts work requiring technical knowledge or judgment; or four years of experience that provided knowledge comparable to that normally acquired through the successful completion of a four-year course of study as described above.

SPECIALIZED EXPERIENCE
In addition, applicants must have one year of specialized experience at or equivalent to the GS-15 level. Specialized experience is defined as managing an extensive building operations and facilities maintenance program; or conducting surveillance activities over construction and maintenance operations performed by a variety of private contractors.

The applicants that meet the basic qualifications will be evaluated further against the following criteria:

1. Skill in leading a large and complex facility management program to include functions such as maintenance and repair of building systems, custodial and laborer services operations, snow removal, and safety implementations in an around-the-clock utilities operation.

2. Knowledge and skill in executive level program planning, budgetary process, and resource management including developing program/performance tracking and upward reporting systems, and establishing results-based performance measures.

3. Possess strong interpersonal and communication skills to build relationships and negotiate solutions that address varied and complex, and occasionally opposing interests among varied audiences.

4. Skill in leading, supervising, and managing a multi-disciplined and culturally diverse workforce, including fostering teamwork and high morale; attracting, retaining, motivating, and providing guidance to a talented and skilled workforce.

Additional information

SUPERVISION EXERCISEDThe Deputy Director supervises professional and administrative staff, to include the following functions as required: Recruit, select, and develop employees, including Senior Managers; provide leadership and technical advice; oversee performance management and appraisals; and provide guidance to subordinates. Assign work and monitor work progress for compliance with organizational goals. Communicate work requirements and provide guidelines and performance expectations for staff through the formal employee performance management system. Observe performance and conduct work performance appraisals. Provide informal feedback and periodically evaluate employee performance. Resolve informal complaints and grievances and advise employees of formal processes as deemed appropriate. Develop performance improvement plans and recommend personnel actions as necessary. Advise and counsel employees on matters related to work and administrative requirements. Effect disciplinary measures as appropriate to the authority delegated in this area. Review and approve or disapprove leave requests. Identify employee training requirements and authorize appropriate training requests; and ensure that subordinates are aware and trained in safety requirements and comply with provisions of safety regulations.

SUPERVISORY CONTROLSThe Director of Facilities Management provides administrative direction in terms of broad guidance on overall policy, program objectives, and delegated authority. Within this framework, the incumbent, in turn, independently plans and carries out assigned responsibilities as the recognized authority for facilities operations and maintenance. Major policy questions or controversial issues are discussed with the Director for decision or guidance. The incumbent keeps the Director informed of all significant program activities and potential problems. Work performance is appraised in terms of overall effectiveness in achieving program objectives.

SECURITY LEVEL
This position has been reviewed to determine the level of POSITION SENSITIVITY. Based on the nature of the work, the position has been determined to be Public Trust/HIGH RISK. This designation will require (1) a pre-employment Security Agency Check (SAC) for the prospective incumbent; and (2) a subsequent comprehensive background investigation and favorable adjudication in order to continue in the position.

EEOThe Smithsonian Institution does not discriminate against any employee or any applicant for employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization or other non-merit factors.

REASONABLE ACCOMMODATIONThe Smithsonian provides reasonable accommodation to applicants with disabilities. If you need an accommodation for any part of the application and hiring process, please notify the contact person listed in this announcement. The decision on granting a reasonable accommodation will be made on a case-by-case basis.

RELOCATION
Relocation expenses will not be paid.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    The Smithsonian offers a comprehensive benefits program for both Federal and Trust employees. See www.sihr.si.edu for details. We also offer a rich program of services and opportunities to balance and enhance your work life. They include: Smithsonian Early Enrichment Center (an accredited educational program for children between the ages of 3 months to 6 years), transportation benefits, professional interest groups, employee advocacy groups, special events such as brown bag lunches, an annual picnic on the Mall, an annual holiday party, free lectures, behind-the-scenes tours and employee discounts at our theaters, shops and after hours events. These and other programs have made the Smithsonian one of the top 10 places to work in the government.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The qualifications listed in this document will be used along with your resume and your responses to the questions posed in the electronic application process to determine the candidates who will move forward in the evaluation process. When crafting your responses to the questions, please provide concise, detailed information on your background and experience.

Applicants who meet or exceed minimum qualifications will be assigned to one of three category groups based on job-related criteria:

Best Category - Meets the minimum qualification requirements and excels in most of the job-related competencies set forth above.

Better Category - Meets the minimum qualification requirements and satisfies most of the job-related competencies set forth above.

Good Category - Meets the minimum qualification requirements but does not satisfy most of the job-related competencies set forth above to a substantive degree.

This category rating process does not add veterans' preference points or apply the "rule of three" but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied.
Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher.

Applicants who have not submitted a resume in the USAJobs system will not be considered for this position.

Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to the major duties and qualifications criteria listed for this position.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid work on the same basis as for paid experience. Part-time experience will be credited on the basis of time actually spent in appropriate activities. To receive credit for such experience you must indicate clearly the nature of the duties and responsibilities in each position held and the average number of hours per week spent in such employment.

You may preview questions for this vacancy.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    The Smithsonian offers a comprehensive benefits program for both Federal and Trust employees. See www.sihr.si.edu for details. We also offer a rich program of services and opportunities to balance and enhance your work life. They include: Smithsonian Early Enrichment Center (an accredited educational program for children between the ages of 3 months to 6 years), transportation benefits, professional interest groups, employee advocacy groups, special events such as brown bag lunches, an annual picnic on the Mall, an annual holiday party, free lectures, behind-the-scenes tours and employee discounts at our theaters, shops and after hours events. These and other programs have made the Smithsonian one of the top 10 places to work in the government.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    Your application package should include the following documents:

    • Resume
    • Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter.
    • Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
    • Proof of U.S. accreditation for foreign study, if applicable.


    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
    schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    Click on the "Apply Online" button on the upper right side of the page. Please Note:
    -You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
    -You may submit required documents by uploading them online during the application process;
    OR
    -You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
    -The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
    -If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.

    Agency contact information

    Angela Strader

    Phone

    202-633-6335

    Fax
    202-633-6401
    Email

    StraderA@si.edu

    Address

    SMITHSONIAN

    Office of Human Resources

    POB 37012, 600 Maryland Avenue, MRC 517

    Suite 7001

    Washington, District of Columbia 20013-7012

    United States

    Next steps

    After you apply and the position has closed, you will receive an acknowledgement email that your submission was successful. We usually have a large response to senior level positions and it may take some time to effectively review application packages. We will contact you by email as decisions are made.
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request


Required Documents

Your application package should include the following documents:

  • Resume
  • Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter.
  • Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
  • Proof of U.S. accreditation for foreign study, if applicable.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Click on the "Apply Online" button on the upper right side of the page. Please Note:
-You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
-You may submit required documents by uploading them online during the application process;
OR
-You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
-The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
-If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.

Agency contact information

Angela Strader

Phone

202-633-6335

Fax
202-633-6401
Email

StraderA@si.edu

Address

SMITHSONIAN

Office of Human Resources

POB 37012, 600 Maryland Avenue, MRC 517

Suite 7001

Washington, District of Columbia 20013-7012

United States

Next steps

After you apply and the position has closed, you will receive an acknowledgement email that your submission was successful. We usually have a large response to senior level positions and it may take some time to effectively review application packages. We will contact you by email as decisions are made.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

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