Deputy Director of Contract Management

Salary: $102,520.00 - $136,680.00 Annually
Location : 10 Park Plaza, Boston
Job Type: Full-Time
Job Number: 25-20903
Department: MBTA - Transportation Access
Area: 088-Office for Transportation Access/RIDE
Opening Date: 03/21/2025
Closing Date: 4/4/2025 11:59 PM Eastern
Licenses / Certifications: Please see job description.
Union Affiliation: Executive
Safety Sensitive: No; this is not a Safety Sensitive position.
On-Call or 24/7: No; this position is not classified as on-call or 24/7.
Essential Classification (Emergency Staff): No; this position is classified as non-essential (during declared States of Emergency).

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The Deputy Director of Contract Management will be responsible for the Office for Transportation Access's overall management of paratransit contracts and oversight of associated vendors. The Deputy Director of Contract Management will define and monitor contract requirements and specifications, ensuring adherence to contract standards and established KPIs. The Deputy Director of Contract Management will work closely with other departmental teams to monitor and oversee RIDE service and will regularly collaborate on managing contractor performance, the enhancement of current service, and the development and implementation of new initiatives and services.

Duties & Responsibilities

• Owns the management of all paratransit contracts, including establishing contract requirements and develops procurement and contract documents, including dedicated service provider, non-dedicated service provider, the paratransit operations control and call center, Mobility Center, fleet vehicles, fuel, and other contracts.
• Leads contract performance evaluation, reviews with providers, and obtains feedback, developing and implementing corrective action plans when warranted.
• Monitors KPIs and reports for management by analyzing and summarizing information regarding contractor performance. Participates in the review and recommendation of initiatives to improve the efficiency or effectiveness of internal processes or programs.
• Maintains responsibility for document control system for contracts, procurement documents correspondence, and related records.
• Monitors and audits contract expenditures, manages and tracks all contract budgets, and oversees the processing of monthly invoices.
• Manages relationship with MBTA Procurement and ensures procurement and contracting processes occur in a timely manner
• Ensures all departmental finance and contract documents responsibilities are met, including submitting requisitions and managing departmental approvals
• Serves as key participant in the ongoing effort to evaluate and improve contract performance by identifying
• Participates in the design, procurement, implementation, and ongoing enhancement of paratransit contracts including paratransit service providers, TRAC (operations control and call center), and the Mobility Center.
• Assists in the review of federal and state requirements for providing public transportation to meet the needs of persons with disabilities.
• Performs related duties and projects as assigned.

Supervision

• Two (2) Contract Administrators

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited college or university.
• Five (5) years of experience developing or managing contracts or service delivery programs.
• Two (2) years of supervisory, managerial, or leadership experience and/or project management
• Advanced proficiency in the Microsoft Office suite, with emphasis on Excel and PowerPoint.
• Effective organizational, analytical, time management, interpersonal and multi-tasking skills.
• Excellent communication (oral and written) and presentation skills with ability to influence people at all levels of the organization, both vertically and horizontally.
• Ability to supervise and work effectively with a diverse workforce.
• Have excellent customer service skills and conflict resolution skills
• Ability to travel to locations throughout the MBTA's service area that may not be accessible by fixed route service.
• Commitment to MBTA's diversity and inclusion goals.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of work experience implementing transit service delivery programs may be substituted for a bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Experience with public procurement, contract management, consulting and/or project management
• Experience managing and mentoring staff
• Demonstrated knowledge of the transit/paratransit industry

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.

Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility: Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or

Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer
01

Which of the following best describes your education and experience?

• I did not receive my High School Diploma/ GED equivalent.
• A High School Diploma or GED with twelve (12) or more years experience developing or managing contracts or service delivery programs.
• An Associate Degree from an accredited institution with eight (8) or more years experience developing or managing contracts or service delivery programs.
• A Bachelor's Degree from an accredited college or university with five (5) or more years experience developing or managing contracts or service delivery programs.
• A Master's Degree in a related subject with three (3) or more years experience developing or managing contracts or service delivery programs.

02

Do you have two (2) or more years of supervisory, managerial, or leadership experience and/or project management?

• Yes
• No

03

Please rate your proficiency with Microsoft Office suite, with emphasis on Excel and PowerPoint.

• No experience
• Beginner
• Proficient
• Advanced
• Expert

04

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?

• Yes
• No

Required Question