Desktop Engineer

Desktop Engineer

Location: Hybrid, Newark, DE , required minimum of 2 days a week in the office.

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress.We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Desktop Engineer role will manage and enhance the desktop engineering environment, ensuring an excellent user experience and alignment with industry best practices. This role will oversee large-scale projects, such as Windows 11 upgrades and endpoint management for 1,500+ laptop/desktop devices and 1500+ mobile devices, while ensuring CIS compliance, asset integration, and effective patch management. Additionally, this role will collaborate with Information Systems teams, provide mentorship, and apply cloud-based solutions to drive secure and efficient desktop operations.

What you'll be working on:

• Manages and supports the desktop engineering environment to ensure excellent user experience.
• Reviews and improves the desktop engineering environment to align with industry best practices.
• Serves as a subject matter expert (SME) for platforms such as Microsoft Intune, SCCM, Windows Autopilot, and Active Directory Group Policies.
• Oversees the integration of Microsoft Intune, SCCM, and other endpoint management systems with ServiceNow to enhance asset management (hardware and software).
• Acts as SME for the Windows 11 upgrade project, affecting 1,500+ devices and achieving CIS Level 1 compliance.
• Manages the proper controls, compliance reporting, and oversight of 1,500+ corporate mobile devices.
• Ensures effective endpoint patching, vulnerability management, and compliance reporting, while recommending improvements to patch management processes.
• Develops secure desktop images, lead software decisions, create software packages, and manage deployment for 1,500+ devices and users.
• Manages application deployment, packaging, and upgrades to users. Develop and leverage scripting when required.
• Collaborates with Information Systems teams to maintain client and server technology standards.
• Provides guidance, mentorship, and technical expertise to technology staff.
• Troubleshoots and resolves incidents and problems independently and collaboratively.
• Applies expertise in cloud-based technologies and solutions.
• Creates and maintains operational and support documentation for the client and server environment

Who you are:

• High school diploma required, Preferred, bachelors degree in computer science
• Three (3) years of relevant experience in:
• Migrating enterprise migrations to Windows 11.
• Vendor relations and support
• CIS Level 1 benchmark for Microsoft Windows Desktop
• Six (6) years of relevant experience in:
• Leading the support (at a SME level) of platforms such as in Microsoft Intune, System Center Configuration Manager (SCCM), and Windows Autopilot managing Active Directory and related Group policy management at an enterprise level.
• Experience required in Microsoft Entra ID (Azure AD)
• Mobile device management platforms (cloud based and on-prem)
• Microsoft client device Operating Systems (Windows 10, 11, MacOS)
• Troubleshooting Tier 2 and Tier 3 desktop challenges in the enterprise
• Design and architecture of systems and solutions with the emphasis on shifting to cloud-based solutions
• Valid Driver's license
• Microsoft Intune, System Center Configuration Manager (SCCM), and Windows Autopilot, Microsoft Entra ID (Azure AD)
• Excellent troubleshooting skills
• Strong verbal and documentation skills
• Skilled in verbal and written communication, and interpretation of unclear instructions or information
• Skilled in public speaking and the ability to tactfully deliver accurate and understandable counsel in response to inquiries or complaints
• Excellent time management skills with a proven ability to meet deadlines
• Excellent interpersonal and customer service skills.
• Ability to establish and maintain effective working relationships
• Ability to express oneself clearly and concisely, orally or in writing
• Ability to analyze data, exercise good judgment, prepare reports, and maintain supporting records
• Ability to manage multiple, complex issues and prioritize project concurrently
• Ability to stylistically adapt communication (oral and written) based in the audience
• Ability to plan, organize and supervise multiple staff
• Ability to work independently as well as in a diverse work environment

Benefits/whats in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!