Desktop Systems Specialist- IMCS4 Eisenhower GA with Security Clearance

Description Position Title: Desktop Systems Specialist Location: Fort Eisenhower, GA Clearance Level required: Secret Responsibilities (including but not limited to): * Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. * Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. * Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with Information Assurance Vulnerability Alert (IAVA) remediation. * Install, configure, troubleshoot, relocate, and repair desktops, personal digital assistant devices, and printers. * Identify network problems, as they relate to end user devices, impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. * Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity. * Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert appropriate support personnel. * Submit daily systems reports and contact next level of support to escalate unresolved problems. * Answer NEC service desk calls and utilized automated incident tracking systems to record work orders. * Provide technical customer support. * Configure, diagnose, reimage, reload, utilize troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows 10 OS and all associated peripheral devices. * Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2016 applications with a good understanding of Outlook and related components. * Configure, diagnose, reload, utilize troubleshoot and repair all NEC's products. * Configure, diagnose, reload, utilize troubleshoot and repair all Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems applications. * Utilize AD tools to manage and create objects in MS Server 2012 or later. Utilize remote tools to connect to remote desktops. Applications include SCCM. * Assist users during briefings and events with all collaborative tools such as Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems. Qualifications * Education: Bachelor's degree in computer science, information systems, or a related field. * Certifications: CompTIA Security+, Microsoft Certified: Azure Administrator, Red Hat Certified System Administrator (RHCSA), or equivalent. * Experience: Hands-on experience in system administration, troubleshooting, and security in a DoD or government setting. * Obtained required DoDM 8140.03 CE/Baseline Certifications prior to task order start. * Limited-Privileged Access.