Developer
Apply NowCompany: Tata Consultancy Services
Location: New York, NY 10025
Description:
ServiceNow Developer/Integration SME
Understand the customers multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now. Ensure this transformation aligns with other Towers go-live
Hands-on analyze, design, and develop complex functionality 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog and Requests.
Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data and Workflow customization of all above said ITSM features.
Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer.
Hands-on experience in MID Server installation and Configurations
Hands-on experience on developing Integrations which includes Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations
Support processes (currently aligned to ITIL best practice)
Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines.
Work closely with the team for this new implementation until successful Go-live.
Should technically lead, handle the issues, front end customer for status meeting and drive this implementation team.
Ensures that all requests from users for assistance are handled promptly and effectively
Salary Range- $100,000-$120,000 a year
#LI-SP3
#LI-VX1
Understand the customers multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now. Ensure this transformation aligns with other Towers go-live
Hands-on analyze, design, and develop complex functionality 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog and Requests.
Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data and Workflow customization of all above said ITSM features.
Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer.
Hands-on experience in MID Server installation and Configurations
Hands-on experience on developing Integrations which includes Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations
Support processes (currently aligned to ITIL best practice)
Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines.
Work closely with the team for this new implementation until successful Go-live.
Should technically lead, handle the issues, front end customer for status meeting and drive this implementation team.
Ensures that all requests from users for assistance are handled promptly and effectively
Salary Range- $100,000-$120,000 a year
#LI-SP3
#LI-VX1