Director - Ambulatory Operations

PRIMARY FUNCTION:

Will be a key contributor to the strategic design of patient-centered care delivery throughout the Department of Obstetrics and Gynecology, and will be responsible for the implementation and coordination of the clinical care provided across the Department's multiple clinical sites.

ESSENTIAL FUNCTIONS:

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson .
• Lead all staff in delivering excellent care to patients and offering quality support to our providers
• Create new policies and update existing policies to improve the level of care for each patient
• Implement quality improvement programs that will assist the department to deliver the highest possible levels of service
• Work towards ensuring that all patient care plans have the documentation to provide the proper level of care
• Ensures operational efficiency, top of license practice and gold standard patient care in all of clinical settings.
• Performs reviews of practice business operations; develops recommendations and supports their implementation, promotes efficiency and effectiveness of practice operations at the divisional level.
• Performs reimbursement and coding analyses, develops policies and operating procedures, monitors legislative/regulatory developments and supports and monitors development/implementation of charge capture, patient registration, accounts receivable management, forms design, guest relations issues, etc.
• Analyzes department/divisional practice statistics, including information regarding patient visit and procedural volumes, payer mix, collection rations, practice revenues.
• Other duties as assigned

POSITIONS, SUPERVISED OR DIRECTED (TITLES AND APPROXIMATE NUMBERS) : Senior Practice Manager, Ambulatory Nurse Manager and all their reports (PSAs, MAs, Surgical Schedulers, Nurses, Social Worker, Dietician)

INTERNAL/EXTERNAL CONTACTS : Patients, families, referring physicians, members of the Jefferson family, including our new affiliates,

Qualifications

• Master's Degree in Nursing, Business, Health Administration or health related field
• Minimum of 5 years experience working in healthcare management setting, with experience in a multi-practice physician group preferred.
• Expert knowledge of physician practice operations and workforce development.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.