Director, Biospecimen Operations - Biorepository Services
Apply NowCompany: LabConnect
Location: Cleveland, OH 44130
Description:
Overview
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
Summary
The Director, Site Operations - Ohio is responsible for the management of LabConnect Ohio Operation and leadership of the Biospecimen Operations line of business. This includes providing oversight for all personnel and collaborating with partners to ensure operations and biospecimen requirements are adhered to; oversight of accessioning, sample processing, biorepository, and other personnel in Ohio to ensure quality compliance, and efficient use of LabConnect systems / processes. Ensures business goal achievement, compliance with, and execution of all relevant policies and SOPs to ensure high levels of performance and client satisfaction.
Responsibilities:
Site Leadership
Serves as an enthusiastic, confident, and positive leader and role model to the LabConnect Ohio facility consistent with Company vision, mission, and values.
Closely collaborates with LabConnect peers and leaders to ensure the facility and infrastructure (people, processes, and systems) enable repeatable, predictable process flow and operational excellence.
Establishes appropriate performance metrics and systems.
Communicates, coordinates, and collaborates across cross functional groups.
Maintains a culture of trust and flexibility while maximizing productivity and quality.
Develops and maintains KPIs aligned with corporate standards.
Leads and develops team members while building a performance minded culture focused on engaging and enabling the team.
Provides strategic leadership and fosters collaboration.
Closely collaborates with peers and leaders across the organization - establishes working relationships and drives change management.
Develops and maintains positive, long-term, and successful relationships with key business partners including, but not limited to laboratory affiliates.
Communicates regularly with Executive Director of Global Biospecimen and others on Company's leadership team.
Biospecimen Operations
Directly manages accessioning, sample processing, and biorepository personnel in Ohio and provides leadership to non-reporting site members. Manages labor resources including accurately forecasting resource needs. Conducts performance reviews, provides training and mentoring.
Establishes Company's operational vision and goals including continual improvement in operational efficiency, productivity, and consistency.
Manages client needs / issues and makes recommendations for related process enhancements and business process optimization.
Consistently evaluates metrics, and guides actions based on metrics data to drive service quality, and profitability.
Ensures that organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations, and with adherence to procedures and compliance.
Drafts and maintains SOP to ensure regulatory compliance and current LabConnect processes.
Maintains contact with key clients to monitor satisfaction and identify areas for improvement.
Works with the Training Department to develop / enhance training tools. Assures training is offered and promoted for employee career development.
Works with the leadership to support our Global Laboratory Partner program.
Maintains contact with partner laboratory to monitor satisfaction and identify areas for improvement.
Liaises with the Quality and Regulatory Services (QRS) department to ensure vendors are qualified/re-qualified and assist with issue resolution.
Responsible for the functions of the facility and the staff at LabConnect Cleveland.
Other duties as assigned.
Education and Qualifications:
Bachelor's Degree in related discipline, preferably a PhD or Master's level/MBA/MS.
8-10 years related experience required, including 2-5 years in a management role overseeing individuals in a high performing team environment in a clinical or central laboratory.
Previous experience as a CAP Director preferred.
Required Skills
Demonstrated leadership skills with broad business orientation.
Expert operations management experience and proven track record for successful projects.
Operations experience with budget and matrixed environment is required.
Ability to build strong business partnerships and collaborate across multiple business units and stakeholders.
Strong sense of urgency to meet deadlines with ability to lead multiple projects and initiatives concurrently.
Strong ability to influence and provide strategic recommendations to executive level decision makers.
Strong executive presence and interpersonal skills.
Ability to exercise independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.
Ability to work well in a fast-paced environment, multi-task, and handle pressure.
Read more below and get ready for your next great employment adventure!
Some of the Perks our LabConnectors Love:
We are a growing and global team which Values People First, Quality Focused, Customer Centered, Technology Driven and Accountability Always. In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities.
We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world.
It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Equal Employment Opportunity Posters:
https://www.dol.gov/agencies/ofccp/posters
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email talent@labconnect.com or call +1(423)722-3155.
For more information, visit www.labconnect.com
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
Summary
The Director, Site Operations - Ohio is responsible for the management of LabConnect Ohio Operation and leadership of the Biospecimen Operations line of business. This includes providing oversight for all personnel and collaborating with partners to ensure operations and biospecimen requirements are adhered to; oversight of accessioning, sample processing, biorepository, and other personnel in Ohio to ensure quality compliance, and efficient use of LabConnect systems / processes. Ensures business goal achievement, compliance with, and execution of all relevant policies and SOPs to ensure high levels of performance and client satisfaction.
Responsibilities:
Site Leadership
Serves as an enthusiastic, confident, and positive leader and role model to the LabConnect Ohio facility consistent with Company vision, mission, and values.
Closely collaborates with LabConnect peers and leaders to ensure the facility and infrastructure (people, processes, and systems) enable repeatable, predictable process flow and operational excellence.
Establishes appropriate performance metrics and systems.
Communicates, coordinates, and collaborates across cross functional groups.
Maintains a culture of trust and flexibility while maximizing productivity and quality.
Develops and maintains KPIs aligned with corporate standards.
Leads and develops team members while building a performance minded culture focused on engaging and enabling the team.
Provides strategic leadership and fosters collaboration.
Closely collaborates with peers and leaders across the organization - establishes working relationships and drives change management.
Develops and maintains positive, long-term, and successful relationships with key business partners including, but not limited to laboratory affiliates.
Communicates regularly with Executive Director of Global Biospecimen and others on Company's leadership team.
Biospecimen Operations
Directly manages accessioning, sample processing, and biorepository personnel in Ohio and provides leadership to non-reporting site members. Manages labor resources including accurately forecasting resource needs. Conducts performance reviews, provides training and mentoring.
Establishes Company's operational vision and goals including continual improvement in operational efficiency, productivity, and consistency.
Manages client needs / issues and makes recommendations for related process enhancements and business process optimization.
Consistently evaluates metrics, and guides actions based on metrics data to drive service quality, and profitability.
Ensures that organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations, and with adherence to procedures and compliance.
Drafts and maintains SOP to ensure regulatory compliance and current LabConnect processes.
Maintains contact with key clients to monitor satisfaction and identify areas for improvement.
Works with the Training Department to develop / enhance training tools. Assures training is offered and promoted for employee career development.
Works with the leadership to support our Global Laboratory Partner program.
Maintains contact with partner laboratory to monitor satisfaction and identify areas for improvement.
Liaises with the Quality and Regulatory Services (QRS) department to ensure vendors are qualified/re-qualified and assist with issue resolution.
Responsible for the functions of the facility and the staff at LabConnect Cleveland.
Other duties as assigned.
Education and Qualifications:
Bachelor's Degree in related discipline, preferably a PhD or Master's level/MBA/MS.
8-10 years related experience required, including 2-5 years in a management role overseeing individuals in a high performing team environment in a clinical or central laboratory.
Previous experience as a CAP Director preferred.
Required Skills
Demonstrated leadership skills with broad business orientation.
Expert operations management experience and proven track record for successful projects.
Operations experience with budget and matrixed environment is required.
Ability to build strong business partnerships and collaborate across multiple business units and stakeholders.
Strong sense of urgency to meet deadlines with ability to lead multiple projects and initiatives concurrently.
Strong ability to influence and provide strategic recommendations to executive level decision makers.
Strong executive presence and interpersonal skills.
Ability to exercise independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.
Ability to work well in a fast-paced environment, multi-task, and handle pressure.
Read more below and get ready for your next great employment adventure!
Some of the Perks our LabConnectors Love:
- Financial Security (base pay, 401k match and possible annual bonus eligibility)
- Health Benefits beginning on date of hire
- PTO plan plus 11 Paid Company Holidays and 1 day to Volunteer in your community
- Short and Long-Term Disability, Life and AD&D
- We celebrate our differences, which enrich our Culture
We are a growing and global team which Values People First, Quality Focused, Customer Centered, Technology Driven and Accountability Always. In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities.
We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world.
It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Equal Employment Opportunity Posters:
https://www.dol.gov/agencies/ofccp/posters
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email talent@labconnect.com or call +1(423)722-3155.
For more information, visit www.labconnect.com