Director, Cemetery Performance

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Director of Cemetery Performance at our Home Office in Winter Park, FL. The Director of Cemetery Performance is responsible for overseeing all cemeteries, ensuring consistency and efficiency in operations and sales production. This role leads a sales team to hit company cemetery sales goals and leads operations teams to ensure that services and functions are conducted in a respectful, efficient, and compliant manner and that cemeteries are maintained effectively.

The Director is responsible for the cemetery P&L and leads cemetery team members, coordinates with external partners, and works closely with communities to maintain and enhance cemetery operations and services. Regular reporting on cemetery performance to senior leadership will be led by the Director and this role ensures a positive customer experience for clients and funeral directors, working to enhance cemetery offerings and to drive preneed cemetery sales in the markets.

Overview & Responsibilities:

• Operational Management: Directs all aspects of cemetery operations and sales, including grounds maintenance, burial services, and administrative functions. Ensure that all operations are conducted in compliance with local regulations and industry standards.
• Sales: Drive preneed sales in the cemeteries. Oversee a team of sales professionals by setting goals, managing performance and coaching team members.
• Business Performance: Manages and monitors cemetery performance and develops plan to address profitability challenges and opportunities.
• Staff Management: Works with local cemetery team members to they are appropriately supervised, trained, and evaluated and they deliver quality service. Fosters a positive and collaborative work environment.
• Financial Oversight: Develops and manages the organization's cemetery budget, including forecasting, expenditure monitoring, and financial reporting. Works with leadership to drive sales, analyze and control expenditures and improve efficiency, planning, reporting, and information flow, while maintaining high standards of service. Manages pricing strategy and execution.
• Customer Service: Working with local funeral home leadership, addresses and resolves customer inquiries, concerns, and requests with compassion and professionalism. Ensures that all interactions with families and visitors are handled with dignity and respect.
• Regulatory Compliance: Ensures adherence to all local, state, and federal regulations related to cemetery operations. Maintain up-to-date knowledge of relevant laws and industry practices.
• Strategic Planning: Develops and implements strategic plans for cemetery business growth and development. Identifies opportunities for service improvements, facility upgrades, and community outreach. Propose new products and programs to meet market demands and remain competitive.
• Marketing: Assists with development of marketing strategies and implements practices to maximize a positive presentation of the products and services of the organization's cemeteries
• Community Relations: Engages with communities, local organizations, and stakeholders to promote the organization's cemeteries and their services. Plans and participates in community events and activities as needed.
• Record Keeping: Ensures accurate and confidential records related to burial plots, service transactions, and other operational data are maintained locally. Ensures compliance with legal and organizational record-keeping requirements.
• Emergency Management: Develops and implements emergency response procedures and protocols. Manages unexpected situations with a calm and effective approach.

Requirement & Qualifications:

• Bachelor's degree in Business Administration, Public Administration, or a related field. Master's degree, relevant certifications or licenses in cemetery management are a plus.
• Minimum of 7 years of experience in cemetery management, sales or a related field, with at least 5 years in a supervisory role.
• Strong leadership and team management abilities.
• Excellent customer service skills.
• Experience with Microsoft Office and database management required.
• Ability to lead and inspire staff, acting as a role model.
• Excellent interpersonal and communication skills.
• Proficiency in financial management and budgeting.
• Knowledge of regulatory requirements and industry best practices.
• Ability to handle sensitive and emotional situations with empathy.

Team Member Benefits Include:

• Entry-level and experienced professionals; students, and veterans - we offer complete career paths regardless of your career and life stage
• Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve
• Competitive salaries and performance incentives
• Team member referral program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability