Director, Channel Operations
Apply NowCompany: Encompass Digital Media
Location: Atlanta, GA 30349
Description:
Director, Channel Operations
Location: Atlanta, GA
Position Type: Full-time, Exempt
Encompass is a global technology services company focused on supporting broadcast, cable and digital leaders. We design, implement and operate reliable video solutions that capture, process and deliver our clients' video content from any source, in any format, to any destination in the most efficient manner possible.
Job Description
The Director is responsible for leading a facility's Digital Media Operations team. It is primarily an operational role with some technical duties as well. Leads and Supervisors from any of our services may report to the Manager.
Review and recommend new methods and procedures to make daily operations in areas more efficient
Plan and schedule all activities within the areas for which the individual is responsible for and coordinate them with other operations areas as required
Monitor employees for attendance, lateness, performance issues, employee evaluations and performance management
Ensures that the operations areas managed are adequately staffed and that all personnel are trained
Ensures that all documentation is kept current, monitoring/alarm systems are tracking service changes
Ensures that established procedures are being followed
Participates in design requirements to optimize POD operator configuration and workstations
Handle time cards, payroll issues/errors, time off requests and all management driven paperwork
Inform upper management of any issues in areas of responsibility
Must be calm in high pressure situations and maintain a high level of confidentiality
Ability to uphold and administer Encompass policies
Scheduling, budgeting, written reports, maintain working relationships with management, supervise effectively, plan and forecast
Perform tasked related to client relations including: writing detailed daily operations reports, setting up meetings and dealing with all requests from the client
Coordinate and participate in weekly operations and engineering client meetings
Is proactive with client to ensure service needs are anticipated
Provide follow up documentation and/or meetings for On-Air Impacting Incidents: Internally and with client
Distribute daily iTracker incident reports internally and to client along with monthly internal reliability reports
Interviewing external and internal candidates for Operations positions
Work with internal groups to gather information, and communicate scheduled maintenance plans
Reports on customer satisfaction, project status and regular data as directed from management
Ability to work evenings, nights, holidays, weekends when business need necessitates
Schedule employees for coverage and cost efficiency, introduce measures to cut overtime costs and enforce policies regarding staff coverage to avoid operator shortages
Provide strong technical and operational leadership in a fast paced, multi-channel environment
Excellent organizational, time management and supervisory skills
Other duties may be assigned from time to time
Requirements
Minimum 4 years in a broadcast environment management position.
Technical proficiency and operational knowledge of all systems and hardware within a centralized master control environment.
Bachelor's degree or technical school and equivalent experience.
Live event broadcast experience
Managing large group (20 plus) of employees.
Understanding of playout automation equipment.
Ability to clearly communicate with staff in regards to company information, client requirements, and individual performance of each employee.
Ability to read and interpret documents such as standard contracts, operating and maintenance instructions, procedural manuals, etc.
Ability to use Microsoft Office Suite of applications
Situational awareness - being able to recognize patterns, potential misunderstandings, and other non-obvious issues so they can be addressed proactively
Excellent verbal and written communication skills
Comprehensive familiarity with video and broadcast concepts, specifically as they relate to Digital Media
Excellent customer skills; responsive, credible, consultative, knowledgeable
Strong organizational and prioritization skills
Strong problem solver; ability to suggest changes and improvements to workflows
Focus on Quality over Quantity, even in fast-paced environment
Deep familiarity with Windows Office suite, including Visio
Functional knowledge of file transfer processes using FTP and Aspera
Functional knowledge of encoding processes and software such as Vantage, Carbon, or similar
Firm understanding of XML syntax
Command line operations and basic scripting logic
Bachelor's Degree from a four-year university or two years related experience and/or training; or equivalent combination of education and experience
Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. M/F/Disability/Veteran
Location: Atlanta, GA
Position Type: Full-time, Exempt
Encompass is a global technology services company focused on supporting broadcast, cable and digital leaders. We design, implement and operate reliable video solutions that capture, process and deliver our clients' video content from any source, in any format, to any destination in the most efficient manner possible.
Job Description
The Director is responsible for leading a facility's Digital Media Operations team. It is primarily an operational role with some technical duties as well. Leads and Supervisors from any of our services may report to the Manager.
Review and recommend new methods and procedures to make daily operations in areas more efficient
Plan and schedule all activities within the areas for which the individual is responsible for and coordinate them with other operations areas as required
Monitor employees for attendance, lateness, performance issues, employee evaluations and performance management
Ensures that the operations areas managed are adequately staffed and that all personnel are trained
Ensures that all documentation is kept current, monitoring/alarm systems are tracking service changes
Ensures that established procedures are being followed
Participates in design requirements to optimize POD operator configuration and workstations
Handle time cards, payroll issues/errors, time off requests and all management driven paperwork
Inform upper management of any issues in areas of responsibility
Must be calm in high pressure situations and maintain a high level of confidentiality
Ability to uphold and administer Encompass policies
Scheduling, budgeting, written reports, maintain working relationships with management, supervise effectively, plan and forecast
Perform tasked related to client relations including: writing detailed daily operations reports, setting up meetings and dealing with all requests from the client
Coordinate and participate in weekly operations and engineering client meetings
Is proactive with client to ensure service needs are anticipated
Provide follow up documentation and/or meetings for On-Air Impacting Incidents: Internally and with client
Distribute daily iTracker incident reports internally and to client along with monthly internal reliability reports
Interviewing external and internal candidates for Operations positions
Work with internal groups to gather information, and communicate scheduled maintenance plans
Reports on customer satisfaction, project status and regular data as directed from management
Ability to work evenings, nights, holidays, weekends when business need necessitates
Schedule employees for coverage and cost efficiency, introduce measures to cut overtime costs and enforce policies regarding staff coverage to avoid operator shortages
Provide strong technical and operational leadership in a fast paced, multi-channel environment
Excellent organizational, time management and supervisory skills
Other duties may be assigned from time to time
Requirements
Minimum 4 years in a broadcast environment management position.
Technical proficiency and operational knowledge of all systems and hardware within a centralized master control environment.
Bachelor's degree or technical school and equivalent experience.
Live event broadcast experience
Managing large group (20 plus) of employees.
Understanding of playout automation equipment.
Ability to clearly communicate with staff in regards to company information, client requirements, and individual performance of each employee.
Ability to read and interpret documents such as standard contracts, operating and maintenance instructions, procedural manuals, etc.
Ability to use Microsoft Office Suite of applications
Situational awareness - being able to recognize patterns, potential misunderstandings, and other non-obvious issues so they can be addressed proactively
Excellent verbal and written communication skills
Comprehensive familiarity with video and broadcast concepts, specifically as they relate to Digital Media
Excellent customer skills; responsive, credible, consultative, knowledgeable
Strong organizational and prioritization skills
Strong problem solver; ability to suggest changes and improvements to workflows
Focus on Quality over Quantity, even in fast-paced environment
Deep familiarity with Windows Office suite, including Visio
Functional knowledge of file transfer processes using FTP and Aspera
Functional knowledge of encoding processes and software such as Vantage, Carbon, or similar
Firm understanding of XML syntax
Command line operations and basic scripting logic
Bachelor's Degree from a four-year university or two years related experience and/or training; or equivalent combination of education and experience
Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. M/F/Disability/Veteran