Director, Client Experience (US)

What you will do

• Build and nurture senior-level relationships with client decision-makers through meaningful conversations and strategic discussions
• Manage challenging client situations expertly
• Resolve issues positively and escalate them appropriately within the agency where needed
• Create Client Development Plans and ensure that client teams deliver
• Lead the narrative, expected outcomes and QA in key client meetings like QBRs
• Oversee your client team`s output and value ensuring they meet client needs
• Identify opportunities for growth, accurately forecast and deliver on opportunities
• Own contract renewals for your clients, ensuring scopes are clearly defined, agreed and delivered on
• Identify opportunities for growth, accurately forecast and deliver on the opportunities

Requirements

• You`ve worked at a Performance Marketing and/or Media agency at a Director level or Associate Director level, and are looking for your next step
• You have experience of leading clients that focus on Programmatic, SEM, SEO, Social and Influencer media, supported by Strategy, Insight and Creative
• You`ve grown successful client relationships with high profile and complex clients
• You`ve helped build a client team and relish the opportunity to manage others
• You`re skilled in forecasting and financial management
• You have experience of working with teams that reside overseas

Diversity & Inclusion

Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.

We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.

We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.

If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.