Director, Communication Architecture

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Company: PayPal

Location: San Jose, CA 95123

Description:

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
As the Director, Communication Architecture, you will be the driving force behind the development and execution of high-impact, interactive product demonstrations and strategic communication assets. This role combines technical proficiency with creative leadership to bring PayPal's product innovations to life for critical events and presentations. You will establish the technical foundation for our internal product demo capability, build prototypes of potential user experiences, and develop sophisticated visual narratives that clarify complex concepts for diverse audiences.

Job Description:

About the Role

As the Director, Communication Architecture, you will be the driving force behind the development and execution of high-impact, interactive product demonstrations and strategic communication assets. This role combines technical proficiency with creative leadership to bring PayPal's product innovations to life for critical events and presentations. You will establish the technical foundation for our internal product demo capability, build prototypes of potential user experiences, and develop sophisticated visual narratives that clarify complex concepts for diverse audiences.

Key Responsibilities
  • Build and deliver high-impact, interactive product demos that showcase PayPal's product and platform innovations for stakeholders, including employees, the Board of Directors, and shareholders.
  • Lead the creative, technical implementation, and execution of product demos at various fidelities, including functional and rapid prototyping, software development, and potentially hardware integration.
  • Troubleshoot technical issues during demo creation and live presentations, ensuring performance optimization across various platforms and devices.
  • Source new technologies, including AI tools, to build product demos quickly and efficiently.
  • Develop sophisticated visual narratives and communication frameworks that clarify complex concepts for diverse audiences.
  • Provide creative direction and oversight for communication materials, including presentations, reports, infographics, and digital experiences.
  • Establish design standards and methodologies that elevate the quality and effectiveness of communication across the organization.
  • Collaborate with leadership, subject matter experts, and stakeholders to distill complex information into coherent stories.
  • Mentor junior designers and provide creative leadership to cross-functional teams.
  • Champion user-centered design principles throughout the communication design process.
  • Evaluate communication effectiveness and iterate based on feedback and performance metrics.


Key Competencies
  • Deep product design understanding.
  • Exceptional technical proficiency (e.g., programming languages, specific software platforms, video editing software, 3D modeling tools).
  • Strong collaborator and delivery-oriented mindset.
  • Passion for innovation and discovering the latest design technologies.
  • Strong problem-solving and debugging skills.
  • Adaptability and strategic thinking.
  • Mastery of visual design principles, information architecture, and narrative development.
  • Excellent interpersonal and communication skills.


Requisite Experience
  • 10+ years of experience in front-end technology, engineering, UX prototyping, communication design, or related fields.
  • Experience applying product design principles, user experience research, and best practices into designing and creating product demos and telling innovation stories.
  • Fluency in design tools (e.g., Figma, Sketch, Adobe Creative Suite, Miro) and the ability to create visually stunning and engaging product demos.
  • Deep understanding of PayPal's suite of products and services.
  • Proven experience translating technical or complex subject matter into clear visual narratives.
  • Strong presentation skills and ability to articulate design decisions to executive stakeholders.
  • Bachelor's or Master's degree in Graphic Design, Visual Communication, or related field, or equivalent experience
  • Experience with digital design and multimedia communication formats.


Leadership Qualities
  • Strategic thinking with the ability to align communication design with business objectives.
  • Excellent verbal and written communication skills.
  • Ability to influence and inspire across organizational levels.
  • Thoughtful mentorship capacity and team leadership skills.
  • Comfort with ambiguity and ability to provide clarity through visual problem-solving.


The ideal candidate combines refined aesthetic sensibilities with strategic thinking to create communication designs that not only look exceptional but also achieve measurable business outcomes and enhance understanding.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

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