Director, Developmental Services
Apply NowCompany: YWCA Hamilton
Location: Hamilton, ON L8H 7T6
Description:
Who We Are
Founded in 1889, YWCA Hamilton is known as one of Hamilton's original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women's and girl's voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.
YWorkfor us?
At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:
If you're passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!
Position Description
Job Code: 2-HAD-2025
Department: Developmental Services
Reports to: CEO
Location: Hamilton, ON
Hours of Work: 37.5 hours/week
Start Date: TBD
Posting Date: April 7, 2025
Provides oversight, leadership and strategic direction to Developmental Services programs ensuring quality of service, in keeping with the YWCA mission, vision and values while adhering to the YWCA policies and procedures and quality standards, as well as the regulations of the Ministry of Children, Community and Social Services and its related legislations. Directs operations through supervision of staff, development and monitoring of budget, marketing, public relations, program development and fundraising.
KEY RESPONSIBILITIES
Provides direction in the delivery and growth of direct support programs and activities for adults with developmental disabilities;
Identifies the needs of the communities served and develops programs that respond to those needs through changes to existing programs, the development of new programs and/or the expansion into new areas;
Ensures that programs maximize customer service, satisfy stakeholder requirements, incorporate external agency requirements, and serve the community interests;
Ensures the development of all policies and procedures related to the effective, efficient and legal delivery of departmental programs;
Develops programming strategies required to deliver these services and identifies and helps secure both governmental and non-governmental funding sources;
Collaborates in the development of strategic, comprehensive and cost-effective public relations, marketing, and fundraising plans to support the programs, working with the Philanthropy and Finance departments and the Managers, Developmental Services;
Ensures program outcomes are achieved according to quality standards; monitors programs and projects to mitigate risk, ensure compliance with policies and procedures.
Builds and maintains internal and external relationships and partnerships with funders and community partners to deliver successful programs and services;
Uses influence and negotiation skills to achieve win/win situations when possible, working externally with stakeholders, government, community partners/organizations and funders (e.g. Ministry of Children, Community and Social Services, OASIS, Executive Director Table - Developmental Services, etc.);
Directs and actively negotiates all new funding agreements, grants and funding applications and renewals of current agreements for all existing departmental programs;
Collaborates with other members of the Executive Leadership team to achieve organizational goals, enables integration of programs, improve operational practices and ensure sustainable growth for the organization;
Ensures that all departmental programs are evaluated on an annual basis and that all required reporting to funders is completed on schedule;
Prepares reports for Executive Leadership as required on the activities and outcomes of all departmental programs and funding;
Contributes to advocacy initiatives to improve programs for persons with developmental disabilities with a focus on women, youth and gender diverse people;
Represents the Association at community events and public speaking engagements as required;
Develops, manages and monitors department budget;
Meets financial goals; resolving issues by monitoring, and taking corrective action;
Ensures that all licenses and certifications are obtained and up to date;
Maintains high level of confidentiality when working with child/family, employee and contract information;
Directly manages and coaches 3 employees; indirectly manages 150+ employees including recruiting, training and evaluating performance;
Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team;
Fosters a safe and healthy work environment; ensures employees comply with health & safety standards that meet or exceed legislated requirements and that all serious occurrences are resolved appropriately;
Understands emerging trends, leading practices, industry professional standards;
Supports YWCA Hamilton mission, vision and values;
Perform other duties as required.
WORKING CONDITIONS:
Works a standard 37.50-hour work week;
Regular visits and inspections of residential group sites;
Occasional travel and work after business hours may be required.
Qualifications
Completion of 4-year education in social services, business or human services or equivalent combination of experience and education;
Minimum 7 to 10 years' experience in social services either in developmental services, housing, health, recreation or other social service fields; including a minimum of 5 to 7 years' management experience with demonstrated leadership skills;
Knowledge of Quality Assurance Measures under the 'Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 is an asset;
Experience working in a Unionized environment is an asset;
Ability to lead from a feminist, anti-racist / anti-oppressive perspective for day to day work and strategic planning;
Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;
Ability to travel to all residential sites under YWCA management;
Excellent verbal and written communication skills;
Bilingual English/French or other languages an asset.
As part of YWCA Hamilton's commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Mtis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.
Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.
Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.
Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.
Please visit our careers page to see more job opportunities.
Founded in 1889, YWCA Hamilton is known as one of Hamilton's original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women's and girl's voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.
YWorkfor us?
At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:
- On-the-job training and professional development opportunities
- Childcare discounts
- Opportunities to get involved in our community
- A competitive total rewards package
If you're passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!
Position Description
Job Code: 2-HAD-2025
Department: Developmental Services
Reports to: CEO
Location: Hamilton, ON
Hours of Work: 37.5 hours/week
Start Date: TBD
Posting Date: April 7, 2025
Provides oversight, leadership and strategic direction to Developmental Services programs ensuring quality of service, in keeping with the YWCA mission, vision and values while adhering to the YWCA policies and procedures and quality standards, as well as the regulations of the Ministry of Children, Community and Social Services and its related legislations. Directs operations through supervision of staff, development and monitoring of budget, marketing, public relations, program development and fundraising.
KEY RESPONSIBILITIES
Provides direction in the delivery and growth of direct support programs and activities for adults with developmental disabilities;
Identifies the needs of the communities served and develops programs that respond to those needs through changes to existing programs, the development of new programs and/or the expansion into new areas;
Ensures that programs maximize customer service, satisfy stakeholder requirements, incorporate external agency requirements, and serve the community interests;
Ensures the development of all policies and procedures related to the effective, efficient and legal delivery of departmental programs;
Develops programming strategies required to deliver these services and identifies and helps secure both governmental and non-governmental funding sources;
Collaborates in the development of strategic, comprehensive and cost-effective public relations, marketing, and fundraising plans to support the programs, working with the Philanthropy and Finance departments and the Managers, Developmental Services;
Ensures program outcomes are achieved according to quality standards; monitors programs and projects to mitigate risk, ensure compliance with policies and procedures.
Builds and maintains internal and external relationships and partnerships with funders and community partners to deliver successful programs and services;
Uses influence and negotiation skills to achieve win/win situations when possible, working externally with stakeholders, government, community partners/organizations and funders (e.g. Ministry of Children, Community and Social Services, OASIS, Executive Director Table - Developmental Services, etc.);
Directs and actively negotiates all new funding agreements, grants and funding applications and renewals of current agreements for all existing departmental programs;
Collaborates with other members of the Executive Leadership team to achieve organizational goals, enables integration of programs, improve operational practices and ensure sustainable growth for the organization;
Ensures that all departmental programs are evaluated on an annual basis and that all required reporting to funders is completed on schedule;
Prepares reports for Executive Leadership as required on the activities and outcomes of all departmental programs and funding;
Contributes to advocacy initiatives to improve programs for persons with developmental disabilities with a focus on women, youth and gender diverse people;
Represents the Association at community events and public speaking engagements as required;
Develops, manages and monitors department budget;
Meets financial goals; resolving issues by monitoring, and taking corrective action;
Ensures that all licenses and certifications are obtained and up to date;
Maintains high level of confidentiality when working with child/family, employee and contract information;
Directly manages and coaches 3 employees; indirectly manages 150+ employees including recruiting, training and evaluating performance;
Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team;
Fosters a safe and healthy work environment; ensures employees comply with health & safety standards that meet or exceed legislated requirements and that all serious occurrences are resolved appropriately;
Understands emerging trends, leading practices, industry professional standards;
Supports YWCA Hamilton mission, vision and values;
Perform other duties as required.
WORKING CONDITIONS:
Works a standard 37.50-hour work week;
Regular visits and inspections of residential group sites;
Occasional travel and work after business hours may be required.
Qualifications
Completion of 4-year education in social services, business or human services or equivalent combination of experience and education;
Minimum 7 to 10 years' experience in social services either in developmental services, housing, health, recreation or other social service fields; including a minimum of 5 to 7 years' management experience with demonstrated leadership skills;
Knowledge of Quality Assurance Measures under the 'Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 is an asset;
Experience working in a Unionized environment is an asset;
Ability to lead from a feminist, anti-racist / anti-oppressive perspective for day to day work and strategic planning;
Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;
Ability to travel to all residential sites under YWCA management;
Excellent verbal and written communication skills;
Bilingual English/French or other languages an asset.
As part of YWCA Hamilton's commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Mtis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.
Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.
Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.
Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.
Please visit our careers page to see more job opportunities.