Director, Digital Platforms

The Cleveland Orchestra is seeking an innovative Director, Digital Platforms to lead the management, growth, and engagement strategies for its three primary digital platforms: ClevelandOrchestra.com, The Cleveland Orchestra App, and Adella - Digital Home of The Cleveland Orchestra. This role will focus on enhancing guest experience, driving digital revenue, and ensuring seamless cross-platform engagement. The ideal candidate will be a strategic thinker and hands-on leader with experience optimizing digital platforms, working across departments, and collaborating with external agencies to deliver best-in-class digital experiences.

At The Cleveland Orchestra, you will find opportunities to take concepts from ideation to launch, contributing to a technology ecosystem that enhances engagement and builds loyalty with our patrons in Northeast Ohio and around the world.

Position responsibilities include the following:

Platform Leadership & Oversight

• Lead the strategic plan for The Cleveland Orchestra's digital platforms, ensuring alignment with audience engagement, revenue growth, and brand objectives.
• Oversee external technology vendors, agencies, and platform partners to ensure high-quality execution of development, enhancements, and maintenance.
• Direct the digital product roadmap, ensuring planned updates and improvements meet user needs and business goals.
• Ensure accessibility and user experience (UX) best practices across all digital platforms.
• Manage budgets related to platform enhancements, vendor contracts, and digital tools.
• Supervise a small team of digital professionals (including agency partners and contractors), fostering innovation and high performance
• Foster a culture of continuous learning and knowledge-sharing, encouraging team members to experiment with new technologies and develop skills.
• Serve as an organizational representative in external meetings with contractors and agencies, ensuring consistent technical standards and best practices.

Operational Responsibilities

• Manage and update platform content as needed in collaboration with Marketing and Content teams.
• Coordinate with vendors and developers to ensure timely delivery of enhancements, bug fixes, and new features.
• Work closely with the Marketing, Content, and Philanthropy teams to implement digital strategies that support ticket sales, fundraising, and audience development.
• Create reports and monitor analytical insights on platform performance to share with leadership and stakeholders.
• Ensure all digital platforms are intuitive, accessible, and aligned with best practices in UX, content strategy, and digital engagement.
• Identify and implement improvements to site navigation, mobile app usability, and streaming content accessibility.
• Enhance digital revenue streams through e-commerce, ticketing, digital memberships, and subscriptions.
• Work closely with Content and Editorial teams to ensure seamless integration of digital storytelling, video, and interactive media across platforms.
• Support Philanthropy in enhancing digital donor experiences, online giving, and membership benefits.
• Leverage data analytics and audience insights to refine personalization, conversion strategies, and content performance.

The successful candidate will meet the following qualifications:

• 5+ years of experience managing digital platforms, content-driven websites, mobile apps, or digital commerce.
• At least 2 years of direct supervisory experience.
• Proven ability to drive audience engagement, user experience enhancements, and digital revenue growth.
• Experience with content management systems (CMS), mobile apps, and digital subscription models.
• Strong understanding of UX design principles, customer journey optimization, and data-driven decision-making.
• Familiarity with CRM and ticketing systems (Tessitura a plus) and how they integrate into digital experiences.
• Excellent leadership and project management skills with a track record of cross-team collaboration and stakeholder management.
• Strong analytical mindset, comfortable using data and performance metrics to inform strategy and optimization.
• Experience in arts, entertainment, or membership-driven organizations is a plus.
• Passion for digital engagement, innovation, and audience growth.
• Strong organizational and project management skills.
• Knowledge of and familiarity with classical repertoire preferred.

We offer a competitive salary, very generous medical and dental plan benefits, 403(b) plan with employer match, hybrid remote/onsite work schedule, complimentary concert tickets, and the opportunity to work with a world-renowned Orchestra.

The Cleveland Orchestra is proud to be an equal-opportunity employer that strongly supports and values diversity and fosters an equitable and inclusive work environment which includes accommodation. Applications from all qualified candidates are welcome, and individuals from all equity-seeking groups are encouraged to apply.