Director, Engineering - eCommerce

Job Description

Location:Hybrid - Westlake Village, CA - Tuesdays through Thursdays/weekly

About the Role:

The Guitar Center ishiringaDirectorof eCommerce who will oversee all aspects of the companys eCommerce operations, focusing on driving revenue through The Guitar Center and Music & Arts websites. This positionis responsible fortechnology management, website optimization, and customer experience strategy.You will collaborate with,and reportto our VP of Omni-Channel. You will manage and lead a team of 25 on-and-offshore Engineersacross the United States and Asia.

Key Responsibilities:

• eCommerce Operations:Own and manage theGuitar CenterandMusic & Artswebsites, ensuring security, reliability, and continuous enhancement of features.
• Technology Leadership:Oversee eCommerce platform development and ensure best practices insecurity and enterprise architecture.
• Cost Optimization:Monitorspending, recommend cost-saving opportunities, and ensure efficient resource allocation.
• Team & Project Management:
• Lead an eCommerce platform operations team responsible for website promotions on theATG eCommerce platform.
• Supporton-call development and support teamsfor issue resolution and requirements clarity.
• Oversee planning, development, delivery, maintenance, and support of applications throughout their lifecycle.
• Serve asScrum Master,collaborating with business leaders to prioritize initiatives and align with business goals.
• Cross-Functional Collaboration:
• Work with business unit managers and IT leadership to scope and prioritize initiatives.
• Collaborate, coordinate, and manages infrastructure initiatives related to eCommerce; including Cloud Ops, Networking, UNIX/Windows teams
• Partner with security teams to manage security-related initiatives.
• Align software development activities with product ownership to ensure strategic and foundational support.
• Innovation & Future Growth:
• Identifyand drive next-generation eCommerce, web, and digital innovation opportunities.
• Continuously explore improvements to enhance thecustomer experienceand business performance.

Requirements

To join our band,you'llneed the following experience:

• Deep understanding of the online retail customer experience.
• Experienced in high-volume eCommerce or digital environments, preferably with major platforms such as Oracle ATG, SAP Hybris, Magento, Demandware, Salesforce Commerce Cloud, or IBM WebSphere Commerce.
• Experienced in leading performance teams in application and/or eCommerce performance testing.
• 7+ years of experience managing teams within the software development lifecycle.
• Experienced in managing a software development environment.
• Experienced in leveraging technology for process improvement and automation.
• Experienced with system administration and configuration.
• Experienced in developing strategic and tactical plans to meet business objectives.
• Education: Bachelors degree required (or 4 years of equivalent work experience), preferably in Information Technology, Computer Science, or a related field.

Key Competencies:

• Analytical Thinking:Ability to analyze data, reports, and trends toidentifyissues and extract meaningful insights that drive business improvements. Skilled in problem-solving and creative resolution.
• Business Acumen:Strong understanding of business operations, key drivers, market competition, and financial considerations. Able to make strategic decisions that support business goals.
• Collaboration & Relationship Building:Proven ability to lead andparticipatein cross-functional teams, fostering cooperation and teamwork. Strong relationship-building skills with internal stakeholders and third-party service providers.
• Customer Focus:Dedicated to meeting customer expectations, both internal and external, with a focus on enhancing the end-user experience.
• Delegation:Skilled in assigning tasks based on employees readiness andexpertise, ensuring efficient team performance.
• Initiative & Problem-Solving:Proactive inidentifyingopportunities and challenges, taking independent action to address them.
• Communication & Interpersonal Skills:Strong written and verbal communication abilities, including presenting complex technical information in a clear, accessible manner. Able to engage effectively with all levels of an organization.
• Organizational & Time Management:Adept at managing multiple priorities and projects, ensuring tasks are completed thoroughly and on time. Strong attention to detail and ability to work under tight deadlines.
• Performance & People Management:Experienced in providing constructive feedback, motivating teams, and driving performance.
• Project Management:Skilled in developing and executing project plans, coordinating teams, and ensuringtimelycompletion of initiatives. Experienced in process improvement and operational efficiency.
• Technology Proficiency:Comfortable navigating andutilizingtechnology systems, software, and digital tools to meet businessobjectives.

Why Guitar Center Company?

• Great People & Leadership:Work with a supportive, knowledgeable team dedicated to operational excellence.
• Professional Growth:Tangible career advancement opportunities, consistent recognition, and a team invested in individual and organizational success.
• Impact & Purpose:Play a crucial role in improving technology support services, minimizing business disruptions, and supporting the broader mission of creating more musicians and bringing music to the world.
• Steep Employee Discounts:Enjoy significant discounts on musical products and gear sold at The Guitar Center.
• Collaborative & Motivated Team Environment:Join a team that values documentation, prioritization, and problem-solving, all while fostering a culture of accountability and enjoyment.
• 
  

Join Us and Be a Part of a Team That Supports the Music Industry from the Inside Out!

Pay Rate:Base range of $184,000 - $250,000 per year, depending on background and experience.Total compensation range of $221,000 - $310,000 per year (base + bonus eligibility).

This position is eligible toparticipatein the Guitar Center Company bonus program based on Company performance.The job posting is not necessarily reflective of actual compensation that may beearned, nor a promise of any specific pay for any specific employee, which isalways dependent on actual experience, education, and other factors.The payrange(s) listed are provided in compliance with state specific laws.Pay rangesmay be different in otherlocations.