Director, Global Solution Center

Who are we:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Director Global Solution Center Americas

Location: Kennesaw, GA

Description:

This position encompasses the management of the Global Solution Center Americas and is part of the Global Solution Factory Management Team responsible for strategic direction and policies for the Solution centers.

This role requires a focus on successfully meeting and exceeding financial / KPI goals through market strategy, analysis and action based on results.

Skills Required

• Overall responsibility for Solution center Financial / KPI Goal achievement.
• Global solution Center Americas head count planning (FTE),
• Overall responsibility to meet the Cost saving goals of the solution Center per the BSC
• Create and maintain standardized Process and KPI synchronization between the GSC's.
• Conduct weekly meetings with the Solution center management team, to review ongoing process execution and standardized operational procedures throughout the Global Solution Centers.
• Manage continuous Improvement process with the GSC Americas.
• Manage escalated conflict resolution for internal employees of the GSC.
• Create and maintain Job descriptions for the GSC managers and assist them with their team member job descriptions.
• Work with the GSC team managers to ensure correct teams sizes to meet the goals of the GSF
• Work with the Team mangers regarding Resource Synchronization of the resources between the 3 GSC's. Coordinate with other GSCs to arrange backup if necessary.
• Responsible to interview and assess the suitability of potential new GSC Team members.
• Work closely with the cluster heads when dealing with shared resources.
• Work with the Product Management team and the GSC team Leaders to ensure smooth release of new products and product updates.
• Carry out Presentations for customer Open houses etc. when required.
• Provide Sales support when requested.
• Act as Corporate representative and Technical witness in product liability cases.
• Work with the Clusters managers / Territory managers / GSC Team Managers / Technology Center team / Managed Service team in the event of customer escalation to ensure that all service commitments are met to our customers. I.e. warranties, production commitments, response times, special projects, after hours service etc.
• Work with the GSC managers to create an annual training plan and PMA Training.
• Determine the requirements for any necessary training for the GSC managers.
• Overall budgeting responsibility for training with the GSC Americas.
• Assist the territory manager in evaluating the annual training plan for FSR.

Skills:

• Strong computer skills including Word, Excel, Outlook
• Strong analytical skills
• Effective written and verbal communication skills with the ability to interact with all levels inside and outside of the organization.
• Ability to analyze complex situations and arrive to sound conclusions.

Education and Experience:

• Bachelor's Degree preferred
• Minimum 7 years' experience related to role
• Minimum 4 years supervisory experience
• SAP experience required

Benefits:

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401 (K) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 10 company holidays
• 4 floating holidays
• Career advancement opportunities
• Bonus
• Learning and training
• Collaborative work environment

Travel:

• This position requires 30% of travel.

Important Message:

Heidelberg is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws.

Compliance:

Must be authorized to work in the USA without sponsorship.

We participate in E-Verify

We are a drug free workplace. Selected candidates will undergo background check, drug screening, and MVR if applicable to position.

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.