Director, Human Resources

The Director of Human Resources will lead and manage the HR function, aligning the people strategies with business goals to drive organizational success. This role requires a seasoned HR professional with experience in various facets of human resources, including talent management, employee relations, compliance, total rewards (compensation and benefits) and organizational development. As a key member of our leadership team, the Director of HR will play a strategic and hands-on role in fostering a high-performance culture and ensuring operational excellence.

Key Responsibility Areas (KRAs):

HR Business Partner:

• Implement HR strategies and initiatives that align with the overall business objectives.
• Partner with leadership to create a culture that supports growth, innovation, and employee engagement.

Serve as a trusted advisor to leadership on all HR-related matters

• Develop and execute strategies for attracting, retaining, and developing top talent. Including overseeing the full employee lifecycle.
• Foster a positive and inclusive work environment by developing programs that enhance employee satisfaction and engagement.
• Act as a resource for conflict resolution and employee concerns, ensuring timely and fair resolutions.
• Design and implement initiatives to improve organizational culture and employee retention.

Compliance and Risk Management:

• Ensure compliance with Canadian and US provincial/state/local and federal labor laws and regulations and Occupational Health and Safety laws and regulations.
• Develop and update HR policies and procedures to reflect current legal requirements and industry best practices.
• Oversee audits, investigations, and risk management efforts related to HR operations.

Compensation and Benefits:

• Manage the design, implementation, and administration of competitive compensation and benefits programs in both Canada and the US.
• Conduct regular benchmarking to ensure total rewards align with industry standards and support employee satisfaction.

Operational Excellence:

• Develop metrics and reports that quantify effectiveness, areas of improvement, trends, and provide visibility to executive teams.
• Analyze data to continuously measure the impact and effectiveness of key processes and adjusts as needed
• Optimizing the HR functions performance, processes, tools, and technologies to continually create efficiencies including AI/machine learning.
• Operate using company processes and data driven reports to manage team to specified KPIs to drive business results
• Monitor and control cost and find and recommend opportunities for improvement
• Solve problems or issues as they arise, perform root cause analysis, and conclude and implement solutions decisively in alignment with company standards
• Ensure all business is undertaken in accordance with standard Company policies, procedures, and systems
• Ensure appropriate business controls are in place to satisfy audit requirements and to protect customers and company assets
• Support internal clients' operations by providing top quality service

Leadership

• Hire, lead, engage, coach, motivate, develop, performance and manage the HR team
• Foster a culture of accountability, professional development and high performance
• Hold team accountable to KPIs, financial targets and operational objectives
• Accountable for overall retention & engagement
• Support employee career mobility
• Conduct monthly 1 on 1s with the team in accordance with corporate process
• Encourage and foster adoption of new tools, technology and any type of change in work processes to drive efficiency/execution of the team
• Lead by example in the areas of production, business continuity, living the values of the Company
• Ensure performance is aligned to the company standards

Support

• Actively participate and collaborate in projects and initiatives to meet corporate goals and strategy
• Proactively discuss potential process improvements, ideas and solutions
• Undertake additional training, certification and miscellaneous duties as required
• Act as a Company ambassador and promote the Company's reputation

Other

• All other duties as assigned

Experience & Education:

• Education: Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree preferred).
• Experience: Minimum of 6 years of progressive HR experience, with at least 3 years in a leadership role.
• Skills:

Strong knowledge of HR best practices, Canada employment laws, and Canada regulatory compliance.

Proven expertise in talent management, organizational development, compensation& benefits, and employee relations.

Excellent leadership, interpersonal, and communication skills.

Analytical mindset with the ability to leverage data to inform HR strategies.

Experience with HRIS systems and other HR technology tools.

Personal Attributes:

• Able to effectively use analytical data and metrics driven to drive insights from and make measurable and definable improvements
• Able to set goals, communicate expectations and hold team accountable
• Strong driver for results and success
• Proven business and financial acumen
• Proven ability to drive recruitment process from start to finish
• Proven ability to cultivate strong relationships with staff and candidates
• Solve new and complex problems using root cause analysis
• Proven communicator and demonstrated ability to handle conflict