Director, Human Resources

Job Type

Full-time

Description

At JTS| Mission Critical Group, we don't just hire employees, we empower skilled professionals to drive real impact. Through our people-centered management approach, we attract, hire, and retain exceptional individuals by fostering a culture where innovation thrives, transparency is valued, and resilience is key. Our core values-Have Humanity, Be Transparent, Drive Innovation, Be Resilient, Always Reliable, and Grit-define the way we work and succeed together.

Summary:

The Director of Human Resources (HR) at JTS will lead the Human Resources function in a manufacturing environment ensuring the effective implementation of HR strategies and initiatives partnering with the Central Operations of Mission Critical Group (MCG). This role oversees office administration, HR operations, talent acquisition, employee relations, performance management, training and development, compliance, labor relations, and organizational culture. The Director of HR ensures alignment of HR practices with MCG and JTS business goals to drive employee engagement and company success.

With a focus on operational excellence and change management, this role will blend strategic planning with hands-on HR management, leading initiatives that span the employee life cycle. A key priority will be establishing metrics to measure HR program effectiveness and drive continuous improvement. The ideal candidate is a seasoned HR leader with proven experience in both strategic advising and tactical execution.

The successful candidate will have demonstrated success in leading HR teams, implementing HR best practices, and delivering measurable results in fast-paced, dynamic environments. Exceptional coaching abilities, high emotional intelligence, and the ability to navigate complex issues are also critical for success. The Director of HR will work closely with the President, JTS leadership, and the VP of HR at MCG to foster a positive work environment and drive organizational success.

This position is located onsite in Caldwell, Idaho and will require quarterly travel to our JTS location in Abilene, TX.

Requirements

• Lead HR initiatives and apply project management expertise across key areas, including full-time and event-day recruitment, employee relations, HR shared services, benefits, compliance, and compensation tailored to the manufacturing environment.
• Partner with MCG and JTS leadership in managing a compensation strategy for all employees based on industry market research and propose competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Collaborate with MCG and implement and manage performance appraisal systems, providing guidance and support to managers and employees to achieve performance goals.
• Provide clear, comprehensive guidance to managers on handling employee relations issues, including conducting performance evaluations, managing disciplinary actions, resolving conflicts, and offering practical recommendations for resolution.
• Oversee the Talent Acquisition Manager and team and the full recruitment life cycle for all positions, ensuring a positive candidate and hiring manager experience. Utilize data-driven approaches to measure the effectiveness of recruiting strategies and drive continuous improvement.
• Lead and develop a high-performing team across all HR functions.
• Develop and implement employee engagement initiatives to enhance job satisfaction and retention.
• Develop dashboards and reports to track HR operational metrics regularly and provide actionable insights to the HR Team and leadership team.
• Provide coaching, counseling, and advice to guide leaders and team members with regards to HR programs, practices, policies, including interpretation of policy, identification of risk, impact to the business and recommended solutions.
• Responsible for leading and providing day-to-day directions, and overall coaching, mentoring and performance management and development of the HR team.
• Oversee HR software system updates, ensuring the organization's HR technologies are efficient, effective, and aligned with future needs.
• Oversee the learning leader role and assist to identify, develop, and oversee training programs that enhance leadership capabilities and align with the evolving needs of the business.
• Collaborate with the safety team to promote a safe working environment and ensure compliance with health and safety regulations.
• Oversee the company's drug and alcohol program, ensuring compliance with all relevant regulations, including managing testing, training, and reporting procedures.
• Oversee the office administration staff to ensure smooth and efficient office operations and logistics.
• Manage the HR budget and resources effectively to ensure optimal allocation and utilization.
• Stay on top of the latest HR best practices and methodologies.
• Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• Bachelor's degree in human resources or a related field with a strong background in compensation, benefits, worker's compensation, HRIS, employee relations and other HR functions.
• HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred
• 7+ years of experience in Human Resources, preferably in manufacturing or related field with prior experience overseeing both strategic and operational HR functions.
• 5+ years of people leadership experience, specifically coaching, mentoring, and developing human resource professionals.
• Demonstrated knowledge of all federal and state regulations affecting employee benefit programs, including ERISA, COBRA, FMLA, Section 125, ACA, Social Security and DOL requirements.
• Exceptional leadership and strategic planning capabilities, including strong project management and demonstrated experience mentoring and influencing team members.
• Comprehensive knowledge of HR best practices and employment laws with a deep understanding of their impact on organizational operations.
• Proficiency in HR technology and data analytics. Paylocity experience is a plus.
• Demonstrated expertise in employee relations, employee recruiting and retention, employee benefits, administration, compensation management and workforce planning.

Required Skill/Abilities:

• Extremely proficient in Microsoft Office Suite (Word, Outlook, Excel)
• Ability to prioritize workload, multi-task, and work under pressure in a demanding environment.
• Excellent interpersonal and conflict resolution skills
• Strong analytical and critical thinking skills.
• Comfort working in a lean, dynamic, fast paced, growing environment
• Ability to connect and integrate HR priorities and services to ensure flawless, aligned, and scalable service delivery.
• Exceptional sense of judgment and ability to make quality and independent decisions under ambiguous situations.
• Strong influencing and partnering skills across all levels of the organization.

Supervisory Requirements

• This role will have 8-10 direct reports.
• This role will oversee the Learning Leader, TA, HR and Office Managers.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Identify training needs and opportunities for professional development within the team.
• Develop and implement succession plans to ensure continuity of leadership and critical roles within the team.
• Work Environment and Physical Demands