Director, Information Technology

Job Description
The Director of Information Technology will manage and direct the company's information technology (IT) operations, ensuring the department provides an efficient and effective technical support service. Identifies business processes and practices where technological solutions can be implemented to reduce costs, improve productivity, and provide better service to our employees. The Director shall stay abreast of technological trends and identify areas that need improvement and upgrade.

ESSENTIAL JOB FUNCTIONS

• Leads development and implementation processes for the organizations IT systems and department.

• Administer the Acumatica ERP system, troubleshoot issues as presented to users.

• Design and implement workflows.

• Attend meetings to monitor and report on systems needs and issues.

• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.

• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.

• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.

• Oversees security of systems, networks, and enterprise information.

• Facilitates IT security audits or investigations.

• Develops and maintains relationships with external IT vendors and service providers.

• Coordinates multisite IT systems via enterprise resource planning (ERP).

• Performs other related duties as assigned.

Experience and Skills
CORE SKILLS

Accuracy -

Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability -

Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.

Judgment -

Makes reasonable and defensible decisions based on relevant information.

Loyalty -

Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.

Communication -

Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

JOB-SPECIFIC SKILLS

• Excellent verbal and written communication skills.

• Proficient in the latest technology for IT systems and management.

• Proficient in Microsoft Office Suite or related software.

• Excellent organizational skills and attention to detail.

• Excellent analytical and management skills.

• Excellent interpersonal skills.

• Through understanding of IT and practical applications to support the company's goals.

EDUCATIONAL REQUIREMENTS

• Bachelor's degree in computer science required.

• Master's degree or MBA preferred.

EXPERIENCE AND WORK REQUIREMENTS

• At least ten years of experience managing an IT department.

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT

White-collar office environment.

WORKPLACE TEMPERATURE

Typical office.

WORK CONDITIONS

Office environment.

NOISE LEVEL

Mild.

PHYSICAL SIGHT

Able to read both hardcopy and computer-based text.

LIFTING

Up to 25lbs. as needed

PHYSICAL REQUIREMENTS

TRAVEL

May be required to travel to warehouse

Job Benefits
Medical, Dental, Vision and 401K