Director- Inside Sales
Apply NowCompany: Emerson
Location: Mckinney, TX 75070
Description:
Job Description
Emerson is seeking a Director of Inside Sales based in Stafford, Texas. This role involves leading all aspects of inside sales operations, including leading a dedicated team of professionals to drive revenue growth, provide exceptional customer service, and ensure the successful implementation of training programs. Reporting to the Vice President of Sales & Customer Care, the Director will play a key role in developing and executing strategies to meet and exceed sales targets while enhancing customer satisfaction.
In this Role, Your Responsibilities Will :
Who You Are:
Consider all relevant factors and uses appropriate decision-making criteria and principles. Make sound decisions, in the absence of complete information. Gain insight into customer needs. Build and deliver solutions that meet customer expectations. Establish and maintain effective customer relationships. Are effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and positions levels. Relate comfortably with people across levels, functions, culture, and geography. Place a high priority on developing others through coaching, feedback, exposure, and stretch assignments.
For This Role, You Will Need:
Preferred Qualifications that Set You Apart:
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#LI-JS3
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Emerson is seeking a Director of Inside Sales based in Stafford, Texas. This role involves leading all aspects of inside sales operations, including leading a dedicated team of professionals to drive revenue growth, provide exceptional customer service, and ensure the successful implementation of training programs. Reporting to the Vice President of Sales & Customer Care, the Director will play a key role in developing and executing strategies to meet and exceed sales targets while enhancing customer satisfaction.
In this Role, Your Responsibilities Will :
- Leadership and Management:
- Provide strategic leadership and direction to the Application Engineering, Customer Service and Training teams.
- Mentor, coach and develop team members to optimize their performance and professional growth.
- Establish clear goals, objectives, and KPIs for each team and monitor progress towards achievement.
- Providing an interface between the sales channel and the company.
- Strategy and Execution:
- Develop and implement effective sales strategies to drive revenue growth and expand market penetration and improve inside sales efficiency and effectiveness.
- Collaborate with cross-functional teams to identify opportunities for product and service enhancements based on customer feedback and market trends.
- Analyze sales data and market insights to identify areas for improvement and develop action plans accordingly.
- Customer Service & Resolutions Excellence:
- Ensure that the Customer Service team delivers prompt and effective support to customers, addressing inquiries, issues, and complaints in a timely and professional manner providing a Unmatched Customer Experience which provides Emerson a differentiation in the market place to drive revenue growth.
- Champion a customer-centric approach throughout the organization, emphasizing the importance of building and maintaining strong customer relationships and improving collaboration and communication with our Channel Partners.
- Application Engineering Support:
- Ensure the Application Engineering team provides prompt and effective technical support to Channel Partners and customers, address product-related inquiries, facilitate the resolution of technical issues and drive revenue growth.
- Collaborate with product development teams to ensure that customer feedback is incorporated into product enhancements and new product offerings.
- Order Engineering:
- Ensure the Order Engineering team efficiently and accurately enters orders.
- Collaborate across the organization to automate order entry.
- Training and Development:
- Working in conjunction with PRM's other Training resources, oversee the development and delivery of comprehensive training programs for Channel Partner sales representatives, customer service agents, and other relevant teams.
- Ensure that training programs are aligned with business objectives and designed to enhance the skills and knowledge of team members.
Who You Are:
Consider all relevant factors and uses appropriate decision-making criteria and principles. Make sound decisions, in the absence of complete information. Gain insight into customer needs. Build and deliver solutions that meet customer expectations. Establish and maintain effective customer relationships. Are effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and positions levels. Relate comfortably with people across levels, functions, culture, and geography. Place a high priority on developing others through coaching, feedback, exposure, and stretch assignments.
For This Role, You Will Need:
- Bachelor Degree in a related field such as engineering, business, marketing, etc.
- 10+ years experience in a technical sales environment with progressive levels of responsibility required
- Experience with managing and developing direct reports
- Strong understanding of sales processes, customer service principles, and training methodologies
- Strong leadership, organizational, written, oral and presentation skills
- Ability to travel up to 20% of the time
- Legal Authorization to work in the United States - sponsorship will not be provided
Preferred Qualifications that Set You Apart:
- Bilingual - English & Spanish preferred
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#LI-JS3
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.