Director IT

IT Director - Project Management Office (PMO), Regional Privacy and Data Protection Officer (DPO)

Job Description

This role is responsible for building and directing the IT Project Management Office (PMO). Defines and develops IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals. This role involves strategic planning, resource allocation, and oversight of project portfolios to ensure successful delivery of IT projects.

This role is also responsible to further develop and execute the data protection compliance framework in the North America region including the United States and Canada. This position is based in Westerville, OH.

Director IT

Would you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!

Job Description

This role is responsible for directing IT project management staff, knowledge, skills, tools, and techniques to IT project activities in order to meet or exceed the needs and expectations of all project stakeholders - including the customer. This includes the management of critical project components including project integration, scope, time, cost, quality, human resources, communications, risk and procurement through all phases of the systems life cycle.

Responsible for the coordinated management of a portfolio of projects to achieve a set of specific business objectives not available from managing projects individually. Directs programs from original concept, through IT solution definition and design to final implementation. Interfaces with all areas affected by the program including executive levels. Directs program strategy and objectives. Provides senior oversight of detailed work plans, schedules, program estimates, resource plans, and status reports. Directs program meetings, program tracking and analysis. Directs the review of program deliverables. Provides project management guidance and oversight to project teams. Provides IT thought leadership and continuous improvement for overall IT delivery performance. Communicates with CIO or above regarding status of specific programs.

Acts as a point of reference for the Sector as it relates to IT project management, including:

Organizational Interfaces

• Directs and co-ordinates interaction with Business Unit Management Team - representing IT in the development of Business Strategy for the sector. Identify IT requirements in support of expanding business strategy for the assigned sector
• Directs efforts in assessing the fit of complex IT solutions and identifying gaps early for subsequent evaluation in the pursuit/solution development process
• Directs and co-ordinates participation in new product evaluations to define requirements and assess business fit for assigned sector or division
• Directs IT competency and capability in the early stages of lead and proposal development for all opportunities
• Directs the development of the IT section of response to customers RFP / RFI / RFQ's for new business opportunities for all opportunities
• Delivers, or directs staff in the delivery of, customer/partner presentations for all opportunities
• Directs and co-ordinates productive business relationships with all levels of customer, business partners, and vendor management

2. Project Planning & Administration

• Directs efforts to conceptualize a solution of significant scope across multiple applications and/or platforms
• Directs efforts to assist in the definition of all complex engagements to guide the most appropriate IT solution to the end user in concert with DHL Supply Chain and IT strategic direction
• Directs efforts for the creation, or assisting others in the creation, of the overall project work plan
• Directs others in the effective use and oversight of project administration processes including project initiation, labor tracking, status reporting, and basic project capital / expense tracking
• Provides experienced vendor co-ordination and management skills in the context of planning for overall project delivery; able to individually direct all IT groups - either in-house, customer, or third-party

3. Project Delivery

• Directs the completion of all project components to meet appropriate economic standards, ensure customer satisfaction, timely completion, and project profitability
• Directs staff to ensure overall project success
• Directs the co-ordination, communication, and development of detailed requirements in conjunction with the Business Systems Analysis and Business Systems Development group(s)

4. Personnel - Significant

• Experienced and effective ability to provide direction, motivation, training, and decision support to project staff within the sector and across the entire division
• Experienced and effective ability to leverage the competencies of project associates to enhance project quality and accelerate results
• Experienced and effective ability to recognize and manage staff diversity, performance and or personality conflicts
• Directs others in the completion of assignments through knowledge sharing
• Experienced and effective ability to deliver high quality performance reviews of project team participants
• Experienced and effective ability to recruit, develop, coach and counsel subordinates

5. General

• Experienced and effective ability to propose, refine, and implement project standards, policies, procedures, and methodologies for DHL Supply Chain IT
• Experienced and effective ability to understand and promote DHL Supply Chain's project lifecycle, concepts, principals, and business processes
• Apply broad understanding / knowledge of complex IT infrastructure components - e.g. networks, platforms, and operating systems
• Directs the development and management of fiscal budget for the assigned sector.

Required Education and Experience

• Bachelor's Degree or equivalent in a relevant business or technical subject
• Master's Degree or equivalent in a relevant business or technical subject-desirable
• Minimum 15+ years experience in an IT environment
• Professional project or program management experience of system design, development, or integration projects (packaged and custom solutions).
• Experience in planning major projects, including development of project proposals, business cases, project schedules, financial justification, etc.
• Experience in the use of project management/planning software Project Management Professional (PMP) certification

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

Key Responsibilities

• Leadership and Strategy: Develop and implement PMO strategies that align with organizational goals. Provide leadership and direction to project managers and teams. Collaborate with Sr. IT Leadership to support strategic IT initiative agenda, deliverables and presentations.
• Project Oversight: Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and within budget.
• Methodology Development: Establish and maintain project management methodologies, standards, and tools to enhance project delivery and performance.
• Stakeholder Management: Collaborate with senior management and stakeholders to define project priorities, objectives, and resource needs.
• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project outcomes.
• Performance Monitoring: Track project performance metrics and report on progress to stakeholders. Implement continuous improvement practices based on feedback and performance analysis.
• Team Development: Mentor and develop project management staff, fostering a culture of excellence and accountability within the PMO.
• Budget Management: Oversee the PMO budget, ensuring effective allocation of resources across project.
• Data Protection Officer Responsibilities
• Review IT systems & processes
• Risk Management
• Negotiation of Contracts
• 3rd Party Risk Management
• Customer Requests
• Guidance, Advice, Training
• Managing Breaches
• Applying DHL Guidelines

Qualifications

• Education: Bachelor's degree in information technology, Business Administration, or a related field; master's degree preferred.
• Experience: Extensive experience in project management, with a minimum of 7 - 10 years in a leadership role within PMO.
• Certifications: PMP (Project Management Professional) or equivalent certifications preferred. CIPP-E certification or other equivalent privacy or data protection certification.
• Skills: Strong leadership, communication, and interpersonal skills. Proficiency in project management software and tools. Ability to manage multiple projects simultaneously.
• Pragmatic and highly effective problem-solving skills.
• Effective senior stakeholder management.

Personal Attributes

• Strategic thinker with a results-oriented mindset.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills and attention to detail.