Director, LPM - Leasing Experience
Apply NowCompany: Invitation Homes Inc.
Location: Dallas, TX 75217
Description:
Who We Are
Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.
The Director, LPM- Leasing provides management, direction and leadership to ensure the Company's Leasing Experience (including both leasing and renewal) functions are operated consistently and effectively across all assets. This role involves, but is not limited to, Participating in new initiatives to drive process efficiency and resident experience, supporting daily operational questions from our field associates, and ensuring reporting and metrics are developed and maintained for performance tracking. The overall objective of the role is to provide national support to both field associates and national associates to ensure business processes are developed, utilized, and supported for all assets.
What You'll Do
Serve as primary point of contact, alongside Vice President, Operational Support for Leasing & Renewal related functions, fostering strong relationships with field associates and leadership, ensuring effective communication.
Prepares or provides regular reports on Leasing & Renewal functions, when requested. Collaborates with internal stakeholders to build out reporting in systems like Tableau, Yardi, and Salesforce that support new or enhanced workflows to ensure constant development of the reporting suite.
Supports field office leadership with obtaining approvals, when required for items related to Leasing & Renewals such as promotions/incentives.
Act as a liaison between corporate headquarters and field offices to ensure consistent implementation of leasing and renewal strategies and initiatives.
Stay abreast of changes in relevant laws and regulations affecting leasing and property management, and when changes are implemented for Invitation Homes, provide updates and details on necessary policy and procedure adjustments to ownership.
Participate and drive National LPM execution in technology initiatives across all technology verticals. Responsible for National LPM execution of any deployment or ongoing daily management of leasing & renewal technology.
Who We're Looking For
Bachelor's degree in Management or related field preferred.
Five or more years of experience in the field of property management
Three or more years of experience in leasing or renewals related roles preferred.
Yardi or similar Property Management software experience required.
Salesforce experience a plus.
Extensive experience with Microsoft products including Microsoft Outlook, Word, PowerPoint and Excel (including advanced functions).
Ability to use general office equipment, such as telephone, fax machine, printer, and copier.
Excellent customer service and interpersonal skills; ability to relate to others
Professional verbal and written communication skills.
Ability to effectively communicate with a diverse workforce.
Strong organizational and time management skills.
Comprehension of federal fair housing laws, fair credit reporting and any applicable local housing provisions.
Ability to present or speak in public to large groups of people.
Must be proactive, self-directed and highly motivated.
Ability to make timely and effective decisions.
Ability to analyze processes and resolve problems.
Ability to maintain flexibility and creativity in a variety of situations.
Ability to maintain confidentiality.
Why Invitation Homes
We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a work place it is a possibility place. Invitation Homes offers the below to each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Invitation Homes truly is where possibility lives, pour a new foundation here!
Salary Range
The salary range for this position is: $98,775.00 - $171,210.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
#LI-SG1
Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.
The Director, LPM- Leasing provides management, direction and leadership to ensure the Company's Leasing Experience (including both leasing and renewal) functions are operated consistently and effectively across all assets. This role involves, but is not limited to, Participating in new initiatives to drive process efficiency and resident experience, supporting daily operational questions from our field associates, and ensuring reporting and metrics are developed and maintained for performance tracking. The overall objective of the role is to provide national support to both field associates and national associates to ensure business processes are developed, utilized, and supported for all assets.
What You'll Do
Serve as primary point of contact, alongside Vice President, Operational Support for Leasing & Renewal related functions, fostering strong relationships with field associates and leadership, ensuring effective communication.
Prepares or provides regular reports on Leasing & Renewal functions, when requested. Collaborates with internal stakeholders to build out reporting in systems like Tableau, Yardi, and Salesforce that support new or enhanced workflows to ensure constant development of the reporting suite.
Supports field office leadership with obtaining approvals, when required for items related to Leasing & Renewals such as promotions/incentives.
Act as a liaison between corporate headquarters and field offices to ensure consistent implementation of leasing and renewal strategies and initiatives.
Stay abreast of changes in relevant laws and regulations affecting leasing and property management, and when changes are implemented for Invitation Homes, provide updates and details on necessary policy and procedure adjustments to ownership.
Participate and drive National LPM execution in technology initiatives across all technology verticals. Responsible for National LPM execution of any deployment or ongoing daily management of leasing & renewal technology.
- Collaborate with corporate departments such as Marketing and Legal to provide input and support implementation of changes relative to leasing & renewal functions.
Who We're Looking For
Bachelor's degree in Management or related field preferred.
Five or more years of experience in the field of property management
Three or more years of experience in leasing or renewals related roles preferred.
Yardi or similar Property Management software experience required.
Salesforce experience a plus.
Extensive experience with Microsoft products including Microsoft Outlook, Word, PowerPoint and Excel (including advanced functions).
Ability to use general office equipment, such as telephone, fax machine, printer, and copier.
Excellent customer service and interpersonal skills; ability to relate to others
Professional verbal and written communication skills.
Ability to effectively communicate with a diverse workforce.
Strong organizational and time management skills.
Comprehension of federal fair housing laws, fair credit reporting and any applicable local housing provisions.
Ability to present or speak in public to large groups of people.
Must be proactive, self-directed and highly motivated.
Ability to make timely and effective decisions.
Ability to analyze processes and resolve problems.
Ability to maintain flexibility and creativity in a variety of situations.
Ability to maintain confidentiality.
Why Invitation Homes
We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a work place it is a possibility place. Invitation Homes offers the below to each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Invitation Homes truly is where possibility lives, pour a new foundation here!
Salary Range
The salary range for this position is: $98,775.00 - $171,210.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
- Annual bonus program
- Health, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
- 401(k) with company matching contributions
- Awesome work environment with casual dress
- Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
#LI-SG1