Director, Mortgage Banking

If you are passionate about prioritizing the customer's best interests and thrive in a dynamic, collaborative environment, this opportunity is perfect for you!

This role oversees mortgage lending and operations, ensuring product profitability, driving business development, maintaining quality assurance, developing products, enhancing the customer experience, and optimizing end-to-end operational efficiency, including managing policies, procedures, and audits. The position is a Sr. member of the management team.

DUTIES & RESPONSIBILITIES:

• Build and maintain a high-performing team; select, develop, coach, reward and recognize team members to ensure high workforce engagement.
• Actively participates in setting the vision, strategy, direction and culture of the bank.
• Identifies opportunities for corporate growth and development and cultivates strategic plans for the credit union to reach these goals.
• Develop an aligned sales and service culture which delivers a consistent member experience in collaboration with the Head of Consumer Banking and team.
• Lead development and execution of the mortgage sales and service plan and ensure alignment with product pricing and marketing strategies and credit administration risk parameters to ensure the bank achieves its growth, production, asset quality and profitability goals.
• Lead development and execution of the mortgage sales plan in partnership with mortgage operations. Ensure alignment with product pricing and marketing strategies and credit administration risk parameters to ensure the achieves its growth, production, asset quality and profitability goals.
• Provides strategic direction and leadership to the mortgage lending, underwriting and operations teams.
• Establishes policies and procedures to ensure compliance with all applicable regulations.
• Plays in a key role in developing and maintaining a profitable mortgage banking portfolio.
• Work with sales, marketing, risk management, finance, legal, credit administration and IT to bring highly competitive products to the market
• Responsible for end-to-end process within all aspects of mortgage banking to drive high standards for customer experience, quality, timeliness and efficiency. This includes implementing improvements to processes resulting in operational efficiency, additional sales achievements, risk management or profitability enhancements.
• Selection and management of outside vendors, investors and third-party providers related to all aspects of, mortgage banking, including contract negotiations, also oversees day to day management of the vendor and investor relationship in those areas.
• Ensure appropriate referrals from mortgage to other banking lines of business.
• Lead the coordination, communication, and resolution of audit findings for internal and external audit and regulatory examinations of the mortgage banking.
• Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent's trust and reputation remain strong with its clients.

QUALIFICATIONS & SKILLS:

Required:

• A bachelor's degree in business or related field.
• 10+ years progressive experience in mortgage banking that includes leadership and management of people in sales, underwriting and operations.
• A detailed knowledge of mortgage banking regulations and reporting requirements.
• Working knowledge of secondary market requirements and FHLMC, FNMA and FHA mortgage lending products and requirements.
• Thorough understanding of banking industry and products.
• Excellent organizational and interpersonal skill.
• Create opportunities for collaboration within and across teams.
• An ability to build trusted partnerships with Thrivent advisors.

Pay Transparency

Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $136,721.00 - $184,976.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.